1001 Smart Cities
🇮🇳 Surat

SMAC Integrated Command and Control Centre

🤖 AI-generated summary · ◆ 9 sourced claims · 🔎 Last verified

This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

9 sourced claims on this page, none individually verified yet — turn on “Sources in the text” to see each one.

How this atlas is made · What “last verified” means · What “source-checked” means · The full record behind this page

✎ Updated 13 Oct 2026 2 sources added. What changed →

Surat opened one of the Smart Cities Mission's first command centres in 2016 for ₹69 crore. Its most concrete effect is unglamorous: a bin the truck skipped costs the contractor money.

Outcome🔄 Ongoing
Evidence🏛️ Official
what does this mean?The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →
Run bySurat Smart City Development Ltd, the special purpose vehicle of Surat Municipal Corporation
Scale🏙️ City-wide

Part of 1001 Smart Cities — 1,216 documented projects · 🏙️ 4 more in Surat · 🪪 Digital government guide · 📡 Data & IoT projects

Surat put its integrated command and control centre — the SMAC centre — into operation in 2016, among the earliest of the Smart Cities Mission, at a cost of ₹69 crore in mission funds. It is run by Surat Smart City Development Ltd, the corporation's special purpose vehicle, and aggregates feeds from departments that previously watched their own systems separately: transit and fare collection, solid waste, traffic signals, street lighting, water supply and drainage SCADA, CCTV and complaint handling. Its most concrete application is the door-to-door waste fleet, where GPS on the collection vehicles is checked against programmed routes and RFID tags identify vehicles at transfer stations and record their weight automatically.

Live 📅 since 2016

📊 Impact

Surat Smart City Development Ltd's general manager told a June 2022 webinar that the centre's monitoring had cut the time taken to comply with complaints from 82 hours in 2017 to 42 hours in 2021. It is the operator's own figure; no outside evaluation tests it.

🎓 Lesson

The waste application shows what makes a control room bite: the municipal commissioner has described a penalty for a vehicle that misses points on its route, so a tracked deviation lands on a contract rather than on a dashboard. The centre itself has no published evaluation a decade on — the national case study describes what it aggregates and what it cost, not what changed because of it, which is the ordinary condition of India's command centres rather than a peculiarity of Surat's.

📡 Data & IoTDigital governmentSensors & IoTWaste & recycling

Sources

↗ NITI Aayog / Development Monitoring and Evaluation Office, urban best-practice case studyPublished 2020The government evaluation office's case study 'Surat's ICCC - one of the earliest through SCM' (copyright 2020). It says Surat operationalised its Integrated Command & Control Centre in 2016, describes the SMAC (Smart City) centre built by the corporation, gives a cost of Rs. 69 crores through Smart Cities Mission funds, names Surat Smart City Development Ltd as the responsible institution and says operation and maintenance is planned through PPP. Its Impact section names capabilities, not measured outcomes. Written by the evaluation arm of the government that funds the Smart Cities Mission, so it is the funder's own account rather than outside scrutiny.
↗ Surat Municipal Corporation, ITS applications presentation (IRF India chapter)The corporation's own list of services monitored from the centre, including ITMS and fare collection, solid waste, intelligent traffic control, parking, street-light control and management, and water supply and drainage SCADA. Also carries the waste detail verbatim: 'Radio Frequency Identification (RFID) Tag is installed on all Door to Door vehicles. These automatically identify the vehicles at transfer stations and also record their weight automatically'.
↗ ThePrint (media), on the waste fleet and its penaltyPublished 12 February 2024Ground report on Surat's sanitation record. Says the movements of all garbage pickup vehicles are monitored at the ICCC and quotes the municipal commissioner: every door-to-door vehicle is equipped with GPS and has a route plan, and if a vehicle misses anything in that plan there is provision of a penalty.
↗ Smartnet (National Institute of Urban Affairs), SMAC Centre SuratThe national urban knowledge platform's record of the centre, describing it as an ICCC for managing municipal and allied services and listing the transit ticketing integrations among its features.
↗ AMDA webinar report on integrated command and control centres (Surat Smart City Development Ltd presentation, June 2022)Report of a webinar held on 3 June 2022. Surat Smart City Development Ltd's general manager said the ICCC is also known as the SMAC center and listed the services monitored through it — transit management, automatic fare collection, solid-waste monitoring with GPS- and RFID-tagged vehicles and RFID readers, CCTV and biometric devices at transfer stations, complaint management, CCTV, GIS, vector-borne disease surveillance, property tax, garbage and spitting challans, and air quality — and said the monitoring had reduced the compliance time for complaints from 82 hours in 2017 to 42 hours in 2021.
Show 1 more sourcesShow fewer
↗ EPC World — Delta video walls for the Surat Smart City Centre (trade press)Published 27 July 2016Trade-press item based on the display supplier's announcement: Delta and its channel partner delivered the video wall for the Surat Smart City Centre, an initiative of Surat Municipal Corporation, on which operators can monitor feeds including transport, water supply, property tax, disease surveillance, CCTV, health, GIS and traffic signals. Its description of the centre as India's first is the supplier's claim.

📅 How old is the evidence?

Two clocks, kept apart: when this entry’s sources were published, and what has happened to its record in the atlas. Documented span: since 2016. 3 of 6 sources carry a publication date, from 27 July 2016 to 12 February 2024.

When the sources were published

  1. EPC World · pressEPC World — Delta video walls for the Surat Smart City Centre (trade press)
  2. NITI Aayog — Development Monitoring and Evaluation Office (DMEO) · national governmentNITI Aayog / Development Monitoring and Evaluation Office, urban best-practice case study
  3. ThePrint · pressThePrint (media), on the waste fleet and its penalty

Every source, with links ↑

What happened to this record

  1. Entered the record
  2. 2 sources added
  3. Sources last read

Every revision, permanent →

Show your work What this page rests on and what it can’t tell you · all 9 claims with their sources · the forensic record

Evidence file · public beta 9 addressable claims, 6 source dossiers, one permanent baseline. The file is unreviewed — an AI-assisted structural migration, not a human or expert endorsement. Every revision keeps a permanent copy under revision history.

Inspect the claims, one by one — verbatim text, sources and caveats for all 9

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-db64b462e159b8ef quantitative
Surat put its integrated command and control centre — the SMAC centre — into operation in 2016, among the earliest of the Smart Cities Mission, at a cost of ₹69 crore in mission funds
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Verbatim from the government case study: 'Surat operationalised its Integrated Command & Control Centre in 2016' and 'The control centre has been commissioned at a cost of Rs. 69 crores through SCM funds'. Its title describes it as 'one of the earliest through SCM'.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. NITI Aayog / Development Monitoring and Evaluation Office, urban best-practice case study
Claim 2 clm-7ee917236edc5ace descriptive
It is run by Surat Smart City Development Ltd, the corporation's special purpose vehicle
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The case study's fact sheet names the responsible institution as 'Surat Smart City Development Ltd' with coverage 'Pan-city: Surat, Gujarat'.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. NITI Aayog / Development Monitoring and Evaluation Office, urban best-practice case study
Claim 3 clm-d4173d0f6e2689d2 descriptive
aggregates feeds from departments that previously watched their own systems separately: transit and fare collection, solid waste, traffic signals, street lighting, water supply and drainage SCADA, CCTV and complaint handling
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The corporation's own presentation lists the services monitored from the centre, including 'ITMS & AFCS', 'Smart SWM System', 'ITCS', 'Intelligent Parking System', 'Street Light CCMS', 'Water Supply & Drainage SCADA', 'Revenue Collection' and 'Complaint Redressal'. The case study describes the same aggregation across transport, water, drainage, emergency, IT and health.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Surat Municipal Corporation, ITS applications presentation (IRF India chapter)
  2. NITI Aayog / Development Monitoring and Evaluation Office, urban best-practice case study
  3. AMDA webinar report on integrated command and control centres (Surat Smart City Development Ltd presentation, June 2022)
  4. EPC World — Delta video walls for the Surat Smart City Centre (trade press)
Claim 4 clm-09e8ef7eb5c5ad53 descriptive
GPS on the collection vehicles is checked against programmed routes and RFID tags identify vehicles at transfer stations and record their weight automatically
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Verbatim from the corporation's presentation: 'Radio Frequency Identification (RFID) Tag is installed on all Door to Door vehicles. These automatically identify the vehicles at transfer stations and also record their weight automatically'. ThePrint's report describes GPS-equipped vehicles following programmed routes.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Surat Municipal Corporation, ITS applications presentation (IRF India chapter)
  2. ThePrint (media), on the waste fleet and its penalty
  3. AMDA webinar report on integrated command and control centres (Surat Smart City Development Ltd presentation, June 2022)
Claim 5 clm-f747eabe571cc729 quantitative
Surat Smart City Development Ltd's general manager told a June 2022 webinar
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The webinar report names Surat Smart City Development Ltd's general manager among the speakers at the session held on 3 June 2022 and summarises his presentation on the SMAC centre.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. AMDA webinar report on integrated command and control centres (Surat Smart City Development Ltd presentation, June 2022)
Claim 6 clm-e158e02c171773bf quantitative
the centre's monitoring had cut the time taken to comply with complaints from 82 hours in 2017 to 42 hours in 2021
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The report records the operator's statement that the monitoring system helped reduce the compliance time for complaints received from 82 hours in 2017 to 42 hours in 2021.
Caveat
The report does not say how the time is measured or which complaint types it covers.

Sources carrying this claim

  1. AMDA webinar report on integrated command and control centres (Surat Smart City Development Ltd presentation, June 2022)
Claim 7 clm-28d938512801929b descriptive
It is the operator's own figure; no outside evaluation tests it.
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The figure comes from the operator's own presentation; the national case study, the only government write-up of the centre, lists capabilities without any measured before-and-after figure. No verbatim locator: the statement is about what the documents lack.
Caveat
A negative statement about the absence of an outside evaluation; it rests on the sources read for this entry.

Sources carrying this claim

  1. AMDA webinar report on integrated command and control centres (Surat Smart City Development Ltd presentation, June 2022)
  2. NITI Aayog / Development Monitoring and Evaluation Office, urban best-practice case study
Claim 8 clm-d333a576226ebe94 descriptive
the municipal commissioner has described a penalty for a vehicle that misses points on its route, so a tracked deviation lands on a contract rather than on a dashboard
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The commissioner is quoted directly: 'Every door-to-door vehicle is equipped with GPS... if that vehicle misses any of the things, there is provision of a penalty.'
Caveat
The quote establishes that a penalty provision exists; neither the report nor the corporation publishes how often it has been applied or what it has cost contractors.

Sources carrying this claim

  1. ThePrint (media), on the waste fleet and its penalty
Claim 9 clm-8b3608167460f954 descriptive
The centre itself has no published evaluation a decade on — the national case study describes what it aggregates and what it cost, not what changed because of it
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The case study's own Impact section lists capabilities — a holistic view of city functions, optimised resource allocation, preventative maintenance, real-time data analysis — without a single measured before-and-after figure, and no other evaluation of the centre was found.
Caveat
A negative statement about the absence of published evaluation; it rests on the sources read for this entry.

Sources carrying this claim

  1. NITI Aayog / Development Monitoring and Evaluation Office, urban best-practice case study
Forensic record — source dossiers, gaps, hashes and the exact revision this page renders

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-10-13-deep-run effective 2026-10-13 · created 2026-10-13

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:6ba3e0f94974fe90f43e4ed6af20aaf77146c6e60d32d6f16f17c1e7581f851e
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
9
of 9 claims mapped
6
source dossiers
2
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
Surat Smart City Development Ltd, the special purpose vehicle of Surat Municipal Corporation
Actor types
city-government, national-government
Funding model
public
Funding description
Not recorded
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

6 source dossiers

NITI Aayog / Development Monitoring and Evaluation Office, urban best-practice case study dmeo.gov.in · 5 linked claims

Open original source ↗

Stable source ID
src-f665d4cdc4290610
Publisher
Name not classified · dmeo.gov.in
Type / language
pdf · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-13
Dossier created
2026-10-13
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The government evaluation office's case study 'Surat's ICCC - one of the earliest through SCM' (copyright 2020). It says Surat operationalised its Integrated Command & Control Centre in 2016, describes the SMAC (Smart City) centre built by the corporation, gives a cost of Rs. 69 crores through Smart Cities Mission funds, names Surat Smart City Development Ltd as the responsible institution and says operation and maintenance is planned through PPP. Its Impact section names capabilities, not measured outcomes. Written by the evaluation arm of the government that funds the Smart Cities Mission, so it is the funder's own account rather than outside scrutiny.

Descriptive only — not page/paragraph exact
Claims linked
Surat Municipal Corporation, ITS applications presentation (IRF India chapter) indiairf.com · 2 linked claims

Open original source ↗

Stable source ID
src-68acbd8143ad2fc3
Publisher
Name not classified · indiairf.com
Type / language
pdf · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-13
Dossier created
2026-10-13
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The corporation's own list of services monitored from the centre, including ITMS and fare collection, solid waste, intelligent traffic control, parking, street-light control and management, and water supply and drainage SCADA. Also carries the waste detail verbatim: 'Radio Frequency Identification (RFID) Tag is installed on all Door to Door vehicles. These automatically identify the vehicles at transfer stations and also record their weight automatically'.

Descriptive only — not page/paragraph exact
Claims linked
ThePrint (media), on the waste fleet and its penalty theprint.in · 2 linked claims

Open original source ↗

Stable source ID
src-7c0992a942f58497
Publisher
Name not classified · theprint.in
Type / language
web-page · language not classified
Published
2024-02-12
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-13
Dossier created
2026-10-13
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Ground report on Surat's sanitation record. Says the movements of all garbage pickup vehicles are monitored at the ICCC and quotes the municipal commissioner: every door-to-door vehicle is equipped with GPS and has a route plan, and if a vehicle misses anything in that plan there is provision of a penalty.

Descriptive only — not page/paragraph exact
Claims linked
Smartnet (National Institute of Urban Affairs), SMAC Centre Surat smartnet.niua.org · background

Open original source ↗

Stable source ID
src-00fc43307808dda7
Publisher
Name not classified · smartnet.niua.org
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-13
Dossier created
2026-10-13
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The national urban knowledge platform's record of the centre, describing it as an ICCC for managing municipal and allied services and listing the transit ticketing integrations among its features.

Descriptive only — not page/paragraph exact
Claims linked
Background source; no baseline claim points here
AMDA webinar report on integrated command and control centres (Surat Smart City Development Ltd presentation, June 2022) amdaindia.org · 5 linked claims

Open original source ↗

Stable source ID
src-8aaf645679e39f01
Publisher
Name not classified · amdaindia.org
Type / language
pdf · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-13
Dossier created
2026-10-13
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Report of a webinar held on 3 June 2022. Surat Smart City Development Ltd's general manager said the ICCC is also known as the SMAC center and listed the services monitored through it — transit management, automatic fare collection, solid-waste monitoring with GPS- and RFID-tagged vehicles and RFID readers, CCTV and biometric devices at transfer stations, complaint management, CCTV, GIS, vector-borne disease surveillance, property tax, garbage and spitting challans, and air quality — and said the monitoring had reduced the compliance time for complaints from 82 hours in 2017 to 42 hours in 2021.

Descriptive only — not page/paragraph exact
Claims linked
EPC World — Delta video walls for the Surat Smart City Centre (trade press) epcworld.in · 1 linked claim

Open original source ↗

Stable source ID
src-c1433b9009b719f7
Publisher
Name not classified · epcworld.in
Type / language
web-page · language not classified
Published
2016-07-27
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-13
Dossier created
2026-10-13
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Trade-press item based on the display supplier's announcement: Delta and its channel partner delivered the video wall for the Surat Smart City Centre, an initiative of Surat Municipal Corporation, on which operators can monitor feeds including transport, water supply, property tax, disease surveillance, CCTV, health, GIS and traffic signals. Its description of the centre as India's first is the supplier's claim.

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this file
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.

Continue exploring

Compare this project

🇮🇳 Integrated Command and Control Centre (Safe and Secure Ahmedabad) · Ahmedabad Gujarat's two command centres: Surat's opened in 2016 for ₹69 crore, and neither has a published evaluation. 🇮🇳 Transit Telematics and the Surat Money Card · Surat The fare and fleet telematics are among the feeds this centre aggregates. 🇮🇳 Integrated Command and Control Centre (ICCC) · New Delhi Two Smart Cities Mission control rooms; both describe capabilities rather than measured before-and-after effects.

Explore the wider context

🗺️ Your City's Problem Map Is Really a Map of Who Complains📖 Open data📖 Urban data platform (UDP)📖 Adaptive traffic signals
📎 Cite this project

1001 Smart Cities (2026). “SMAC Integrated Command and Control Centre” — Surat, India. The Smart City Atlas. https://1001smartcities.org/projects/surat-iccc-smac/ (last verified 2026-10-13). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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