Suishenban: One Network for All Government Services
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
How this atlas is made · What “last verified” means · What “source-checked” means · The full record behind this page
✎ Corrected 27 Aug 2026 Publication date recorded for 4 sources. What changed →
"One Network for All Government Services" (一网通办) is Shanghai's single portal for public services — residency, tax, social security, health, business registration and more — integrating services across administrative levels, departments and regions so that they can be reached through one entrance. The main portal began trial operation on 1 July 2018 on the city's own website; the Suishenban mobile app that most residents use launched on 1 February 2019 and also runs as a WeChat and an Alipay mini-programme, pulling together 23 kinds of personal record including social security, medical insurance and the housing provident fund. Every figure published about it is the city's own.
what does this mean?
The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →📊 Impact
The city reports 3,156 service items, more than 89.27 million registered individual users and over 4.91 million registered corporate users, with cumulative applications processed above 805 million and more than 80% of services handled online; for frequently used services more than 70% of the information is pre-filled automatically and more than 90% can go through pre-review (municipal briefing, May 2026). None of it has been independently audited.
🎓 Lesson
Look at what these numbers count. Registered users and cumulative applications are running totals: they only go up, they do not fall when somebody stops using the platform, and neither of them says how many people opened it this month. The one rate the city does publish — more than 80% of services handled online — measures the platform's own coverage of the procedures it hosts, not what residents chose to do. A usage figure over a period would settle the question, and there is not one. The city's own 2026 action plan is meanwhile candid about where the friction still sits: it promises "government service experience officers" to review whether procedures really are smooth and a mechanism to follow up on negative reviews and repeated complaints, which is an admission that a portal covering 3,156 items can still be hard to use.
Sources
Show your work What this page rests on and what it can’t tell you · all 7 claims with their sources · the forensic record
Evidence Passport · public beta 7 addressable claims, 4 source dossiers, one permanent baseline. The passport is unreviewed — an AI-assisted structural migration, not a human or expert endorsement. Every revision keeps a permanent copy under revision history.
Inspect the claims, one by one — verbatim text, sources and caveats for all 7
The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.
clm-9d6808d8ccfe3e18
descriptive
integrating services across administrative levels, departments and regions so that they can be reached through one entrance
Sources carrying this claim
clm-d5c9acdbbb42b614
quantitative
The main portal began trial operation on 1 July 2018 on the city's own website
Sources carrying this claim
clm-3be933d24f88ca78
quantitative
the Suishenban mobile app that most residents use launched on 1 February 2019 and also runs as a WeChat and an Alipay mini-programme, pulling together 23 kinds of personal record including social security, medical insurance and the housing provident fund
Sources carrying this claim
clm-587c499e74fec070
quantitative
The city reports 3,156 service items, more than 89.27 million registered individual users and over 4.91 million registered corporate users, with cumulative applications processed above 805 million and more than 80% of services handled online
Sources carrying this claim
clm-2b42132853fbd03e
quantitative
for frequently used services more than 70% of the information is pre-filled automatically and more than 90% can go through pre-review
Sources carrying this claim
clm-d60d908a966a3e55
quantitative
The one rate the city does publish — more than 80% of services handled online — measures the platform's own coverage of the procedures it hosts, not what residents chose to do
Sources carrying this claim
clm-d191626f4d803a59
descriptive
it promises "government service experience officers" to review whether procedures really are smooth and a mechanism to follow up on negative reviews and repeated complaints
Sources carrying this claim
Forensic record — source dossiers, gaps, hashes and the exact revision this page renders
This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.
Awaiting operator and domain-expert review; publication of this revision implies neither.
sha256:e8786416f6e660e183264df76cae5849d0c5d7fab26a13c0cc2219f967eb28fe
- 7
- of 7 claims mapped
- 4
- source dossiers
- 2
- publication dates recorded
- 0
- archives linked
- 0
- exact locators
- 0
- content captures hashed
Governance facts carried by the record
- Operator
- Shanghai Municipal Government
- Actor types
- city-government
- Funding model
- public
- Funding description
- Not recorded
- Cost
- Not recorded
- Ownership
- Not recorded
- Decision rights
- Not recorded
- Exit conditions
- Not recorded
4 source dossiers
Shanghai Municipal Government — Shanghai to enhance one-stop government services (15 May 2026)
- Stable source ID
src-0b2dd6e06e7fc4cc- Publisher
- Name not classified · english.shanghai.gov.cn
- Type / language
- web-page · language not classified
- Published
- 2026-05-15
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-08-27
- Dossier created
- 2026-08-27
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Official May 2026 briefing giving user counts, service-item total and application figures (self-reported). Dated 2026-05-15 in the publisher's own address for the page.
Baidu Baike — Suishenban (background encyclopedia)
- Stable source ID
src-9d90ac5080763eaf- Publisher
- Name not classified · baike.baidu.com
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-08-27
- Dossier created
- 2026-08-27
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Background on the Suishenban platform, launch and service categories. A continuously edited wiki page with no publication date.
- Claims linked
Shanghai Municipal People's Government Information Office — press release for the media briefing of 15 May 2026
- Stable source ID
src-44abc0695b9873d5- Publisher
- Name not classified · shio.gov.cn
- Type / language
- web-page · language not classified
- Published
- 2026-05-15
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-08-27
- Dossier created
- 2026-08-27
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
The briefing behind the announcement, with the same platform figures: 3,156 service items, more than 89.27 million registered individual users, over 4.91 million corporate users and cumulative applications above 805 million, with more than 80% of services handled online.
Baidu Baike — One-Stop Online Service / 一网通办 (background encyclopedia)
- Stable source ID
src-5faed0a6d02161cd- Publisher
- Name not classified · baike.baidu.com
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-08-27
- Dossier created
- 2026-08-27
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Encyclopedia background on the One-Stop Online Service model: the main Shanghai portal began trial operation on 1 July 2018 and the mobile terminal from 1 September 2018, with the model first implemented in Shanghai in 2018 alongside the creation of a municipal Big Data Center.
- Claims linked
Known limits of this passport
- Publisher names and source languages have not yet been classified; domains are recorded without guessing.
- Existing source notes are descriptive locators, not page- or paragraph-exact citations.
- A missing archive, publication date or content hash is shown as null rather than inferred.
- The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.
Continue exploring
Compare this project
One login for the whole city — and the number cities publish about it
Four municipal super-apps, each replacing an estate of one-app-per-service. Every one of them reports cumulative registrations, the only figure that never falls; none reports how many of its services anyone opened last month.
| Project | Since | Status | Outcome | Evidence | Run by | Cost | What the city reports |
|---|---|---|---|---|---|---|---|
| My Nanjing City Super-AppNanjing, 🇨🇳 | 2014 | Live | Ongoing | Official | City government | not public | More registered users than the city has residents — a decade of cumulative sign-ups, which is neither fraud nor adoption. |
| Suishenban: One Network for All Government ServicesShanghai, 🇨🇳 | 2018 | Live | Ongoing | Official | City government | not public | Thousands of service items and tens of millions of registrations, all self-reported by the municipality and not independently audited. |
| Sadayana — Bandung's Service Consolidation AppBandung, 🇮🇩 | — | Live | Ongoing | Official | City government | not public | The clean before-and-after: the city stopped competing to launch more apps and consolidated them behind one login. |
| TAMM: Abu Dhabi's Government Super-AppAbu Dhabi, 🇦🇪 | 2018 | Live | Ongoing | Official | Regional government | not public | One front door carrying services from public and private partners alike, which makes the estate it replaced harder to see. |
Explore the wider context
📎 Cite this project
1001 Smart Cities (2026). “Suishenban: One Network for All Government Services” — Shanghai, China. The Smart City Atlas. https://1001smartcities.org/projects/shanghai-suishenban-egov/ (last verified 2026-08-27). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.