Sadayana — Bandung's Service Consolidation App
🤖 AI-generated summary of the sources below · 🔎 Last verified
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
After an era in which the city launched separate apps for individual services, Bandung's communications department now runs Sadayana ('Semua Digital Layanan', all digital services) as a single front door, pulling population services, permits, taxes, CCTV, open data and the 112 emergency line behind one login. Diskominfo said in January 2025 that the city is no longer competing to build more apps but working on integrating the ones it has. The app was already in service by December 2022. It is maintained — the Play Store listing was last updated on 30 July 2026 — and lists over 10,000 downloads for a city of about 2.67 million people. The contrast is on the same store: 'Portal Bandung', a city app from the earlier era, was last updated on 23 January 2019 and has not been touched since.
🎓 Lesson
The cost of an app-per-service strategy is paid years later by the administration that inherits it, and the bill is not money but attention: consolidating dozens of half-abandoned apps into one is unglamorous work that wins no awards, and the replacement still has to earn its installs from scratch. A city app's last-updated date in the store is the cheapest honesty check available on any smart-city claim.
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📎 Cite this project
1001 Smart Cities (2026). “Sadayana — Bandung's Service Consolidation App” — Bandung, Indonesia. The Smart City Atlas. https://1001smartcities.org/projects/bandung-sadayana-superapp/ (last verified 2026-08-06). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.