My Nanjing City Super-App
🤖 AI-generated summary of the sources below · 🔎 Last verified
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
My Nanjing launched in August 2014 as a single mobile front door to the city's services and has since absorbed the digital output of more than 80 municipal departments and public bodies: over 290 service scenarios and more than 4,000 functions covering social insurance, housing fund, hospital appointments and in-consultation medical payment, property transactions, education, transport and elderly care. The tenth-anniversary release added a government language model, Zhenghe Zijin, that reads a plain-text request and points the user at the right application. Engineering work at the same time lifted concurrent logins from under 200 per second to 6,000.
📊 Impact
Nanjing's data bureau reported cumulative real-name registered users passing 11.25 million by August 2024, against a resident population of 9.58 million at the end of that year. Hospital services cover more than 40 Nanjing hospitals.
🎓 Lesson
A registration total larger than the population is not a fraud, and it is not adoption either — it accumulates over a decade and includes anyone who ever needed one service once. City super-apps are almost always reported this way because cumulative sign-ups is the only figure that never falls. Ask instead how many of the 290 scenarios anyone opened last month; no Nanjing source publishes it.
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📎 Cite this project
1001 Smart Cities (2026). “My Nanjing City Super-App” — Nanjing, China. The Smart City Atlas. https://1001smartcities.org/projects/nanjing-my-nanjing-app/ (last verified 2026-08-06). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.