311 and MyKCMO: The Whole Request Record, Channel Included
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
How this atlas is made · What “last verified” means · What “source-checked” means · The full record behind this page
✎ Updated 20 Aug 2026 Publication date recorded for 3 sources. What changed →
Kansas City's 311 centre has taken service requests since 2007, and in March 2021 the city replaced the PeopleSoft system behind it with MyKCMO, an app and web front end through which residents report potholes, illegal dumping and missed trash pickups. What makes the record unusually useful is what the city publishes with each request on its open data portal: not only the issue type, council district, status and days to close, but the channel it arrived on — which is what makes the shift away from the telephone measurable rather than asserted.
what does this mean?
The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →📊 Impact
813,077 requests between 18 February 2021 and 10 August 2026, counted from the city's own dataset on 19 August 2026. The telephone is still the largest single channel and no longer a majority: 395,606 answered calls, 48.7%, against 243,836 from the iOS and Android apps, 30.0%, and 136,403 from the web, 16.8%. In calendar 2025 the city logged 167,088 requests, 43.9% by phone and 35.9% by app. Half closed within five days; the mean was 25.7 days, five times the median. Requests ranged from 35,849 in the third council district to 17,879 in the first.
🎓 Lesson
The two-to-one spread between council districts is a map of who reports, not a map of what is broken, and the gap between a five-day median and a twenty-six-day mean is where the cases nobody chases live. Kansas City publishes both numbers, which is the part most cities leave out.
Sources
Show your work What this page rests on and what it can’t tell you · all 8 claims with their sources · the forensic record
Evidence Passport · public beta 8 addressable claims, 3 source dossiers, one permanent baseline. The passport is unreviewed — an AI-assisted structural migration, not a human or expert endorsement. Every revision keeps a permanent copy under revision history.
Inspect the claims, one by one — verbatim text, sources and caveats for all 8
The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.
clm-bca7b00970b993ae
quantitative
Kansas City's 311 centre has taken service requests since 2007
Sources carrying this claim
clm-052a768caf672971
quantitative
in March 2021 the city replaced the PeopleSoft system behind it with MyKCMO, an app and web front end through which residents report potholes, illegal dumping and missed trash pickups
Sources carrying this claim
clm-25f45a13e0b9ce56
descriptive
not only the issue type, council district, status and days to close, but the channel it arrived on
Sources carrying this claim
clm-bed94845b23d8fda
quantitative
813,077 requests between 18 February 2021 and 10 August 2026, counted from the city's own dataset on 19 August 2026
Sources carrying this claim
clm-4c9285cd3789fc93
quantitative
395,606 answered calls, 48.7%, against 243,836 from the iOS and Android apps, 30.0%, and 136,403 from the web, 16.8%
Sources carrying this claim
clm-074d010d334a171c
quantitative
In calendar 2025 the city logged 167,088 requests, 43.9% by phone and 35.9% by app
Sources carrying this claim
clm-900a3b64529e54a5
quantitative
Half closed within five days; the mean was 25.7 days, five times the median
Sources carrying this claim
clm-ffe43aec19247a25
quantitative
Requests ranged from 35,849 in the third council district to 17,879 in the first
Sources carrying this claim
Forensic record — source dossiers, gaps, hashes and the exact revision this page renders
This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.
Awaiting operator and domain-expert review; publication of this revision implies neither.
sha256:1640407c9a5a454679271d6474ce8b15903722e376668903fbfbf93513f36745
- 8
- of 8 claims mapped
- 3
- source dossiers
- 1
- publication dates recorded
- 0
- archives linked
- 0
- exact locators
- 0
- content captures hashed
Governance facts carried by the record
- Operator
- City of Kansas City, Missouri — 311 Action Center
- Actor types
- city-government
- Funding model
- public
- Funding description
- City budget
- Cost
- Not recorded
- Ownership
- Not recorded
- Decision rights
- Not recorded
- Exit conditions
- Not recorded
3 source dossiers
Open Data KC — 311 Call Center Reported Issues
- Stable source ID
src-c7350bc191cbfae9- Publisher
- Name not classified · data.kcmo.org
- Type / language
- web-page · language not classified
- Published
- 2021-03-04
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-08-19
- Dossier created
- 2026-08-20
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
All counts computed from this dataset through the Socrata SoQL API on 19 August 2026.
Open Data KC — 311 Call Center Service Requests: 2007 - March 2021
- Stable source ID
src-5ed03dd88c6ae732- Publisher
- Name not classified · data.kcmo.org
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-08-19
- Dossier created
- 2026-08-20
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
The legacy PeopleSoft-era record, closed when MyKCMO replaced it on 4 March 2021.
- Claims linked
City of Kansas City — 311
- Stable source ID
src-ad4a446066d7b6f1- Publisher
- Name not classified · kcmo.gov
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-08-19
- Dossier created
- 2026-08-20
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
The city's own site blocks automated retrieval (Akamai 403).
- Claims linked
Known limits of this passport
- Publisher names and source languages have not yet been classified; domains are recorded without guessing.
- Existing source notes are descriptive locators, not page- or paragraph-exact citations.
- A missing archive, publication date or content hash is shown as null rather than inferred.
- The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.
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📎 Cite this project
1001 Smart Cities (2026). “311 and MyKCMO: The Whole Request Record, Channel Included” — Kansas City, United States. The Smart City Atlas. https://1001smartcities.org/projects/kansas-city-311/ (last verified 2026-08-19). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.