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🇺🇸 Miami

Miami 311: A County Line and a City Record That Stops in 2024

Miami has no 311 of its own. The number its own website tells residents to dial, 311 or 305-468-5900, rings at Miami-Dade County's contact centre, which handles county and City of Miami requests in English, Spanish and Haitian Creole and closes on Sundays. The city publishes its own slice of the county's data, and that slice is unusually complete: it records the channel each request arrived by, a goal in days for its case type, the days actually taken and an overdue flag. It ends on 12 August 2024, the day the county moved 311 onto a new platform.

Live 📅 since 2004 ✔ Editor-reviewed

✔ Reviewed by the 1001 Smart Cities editorial desk · 🔎 Last verified

🏛️ GovernanceDigital governmentOpen dataCitizen participation

📊 Impact

88,078 City of Miami requests in the published extract, counted from the city's own feature layer on 26 July 2026, covering October 2022 to 12 August 2024; calendar 2023 alone ran to 46,481. Phone carried 75,600 of them, 86 percent, against 5,764 from the iPhone and Android apps, 6.5 percent, and 2,858 from the web. 23,951 records, 27 percent, carry the overdue flag.

🎓 Lesson

A service-request record is only as durable as the platform beneath it. Miami-Dade's published series runs 2013 to 2023 and the city's extract stops at the August 2024 migration, so the most auditable thing about Miami 311 — a goal in days, the days actually taken and an overdue flag on every case — describes a system that has since been replaced. And the flag only measures Miami against its own clock: no county Inspector General audit has ever checked whether a case marked closed was actually fixed.

Evidence🏛️ Official
Scale🗺️ Regional
FundingMiami-Dade County appropriations

Sources

↗ Miami-Dade County — 311 Contact Center (operator)Operator page, fetched 26 July 2026. Establishes the shared jurisdiction: the centre handles 'a variety of Miami-Dade County and City of Miami services'. Hours: 'Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m., while closed on Sundays and holidays' — not a 24-hour line. Languages 'in English, Spanish and Haitian Creole'. Channels: 311 or 305-468-5900, online portal, mobile app, email, social media and three walk-in service centres. The page carries no launch date and no volume figures, which is why neither is sourced here.
↗ City of Miami — Solve a ProblemThe city's own instruction to residents is 'Dial 311 or 305-468-5900' — the county's number. Fetched 26 July 2026; the page names no city-run 311 line and no city reporting app. This is the source for the entry's first sentence, and the reason the county and city are not merged into one operation here.
↗ City of Miami 311 Service Requests Since 2015 — ArcGIS item recordThe load-bearing quote, from the publisher's own metadata (owner CityMiamiFL, credit '© 2023 City of Miami, Department of Innovation and Technology, GIS Team', Creative Commons Attribution 4.0): 'point features representing the locations of service requests placed by the public via the county's 311 service system. The dataset displayed encompasses the time range from 2022 to the last available date of August 12, 2024 when Miami-Dade County migrated the 311 system to a new platform.' Note the title says 2015 and the data does not; the entry follows the data.
↗ City of Miami 311 Service Requests — dataset pagePublic landing page for the same layer on the City of Miami open data hub. Renders client-side and returns only its title to automated fetching, which is why the metadata above is cited from the item record instead.
↗ City of Miami 311 feature layer (queried directly)Every number in the impact field was counted here on 26 July 2026, not taken from any press account. returnCountOnly gave 88,078. A group-by on created_year_month gave months 202210 through 20248 and a calendar-2023 total of 46,481; the three yearly blocks sum exactly to 88,078. A group-by on method_received gave PHONE 75,600, IPHONE 4,092, ANDROID 1,672, WEB 2,858, EMAIL 2,841, PROACT 872, SOCIALMEDIA 65, WALKIN 18. A group-by on ticket_status and OverDueFlag gave 23,951 records flagged 1, of which 19,908 sit on CLOSED cases against 62,993 closed and not flagged. The field list also carries goal_days, actual_completed_days, ticket_closed_date_time, District and Ticket_Priority. The meaning of OverDueFlag is not documented anywhere the desk could reach, so the entry reports records 'flagged overdue' and claims nothing about resolution.
↗ Miami-Dade County Open Data Hub — 311 datasetsThe county publishes its 311 data as annual snapshots rather than a rolling feed. A search of ArcGIS Online for '311 Service Requests — Miami-Dade County' on 26 July 2026 returned exactly 11 items, all owned by MDPublisher, for the years 2013 to 2023 — no 2024 and no 2025 file. Together with the city extract's 12 August 2024 cut-off, this is the basis for the entry's claim that the public record goes cold after the migration.
↗ Miami-Dade County Office of the Inspector General — AuditsChecked 26 July 2026 for the atlas's standard question. The published audit list spans 27 February 2012 to 11 April 2025 and contains no report on 311, on service requests, or on whether closed cases were resolved. Miami is not the exception: as with New York, San Francisco, Boston and Washington D.C., no independent verification of case closure was found.
↗ Open311 wiki — GeoReport v2 ResourcesMiami-Dade wrote Open311 server code and does not appear to serve it. The wiki lists 'GeoReport v2 Server — Python-based middleware/server by Miami-Dade County', pointing at github.com/miamidade/georeport-server; that repository returned HTTP 404 on 26 July 2026. No live Miami or Miami-Dade GeoReport v2 endpoint was found, so the entry claims no Open311 interface.
↗ Miami-Dade 311 online portal (tested)Fetched 26 July 2026: the server returned a Salesforce Lightning loading shell reading 'Sorry to interrupt' and 'CSS Error', meaning the portal renders entirely in the browser. Consistent with the county's move to a new platform in August 2024. No public map or list of recent requests could be confirmed by fetching, so the entry claims none.
↗ 311Direct — Google Play listingNames the county app behind the IPHONE and ANDROID rows in the channel count: 311Direct lets residents of Miami-Dade County and the City of Miami report problems and code violations to the 311 Contact Center, attach a photo, stay anonymous and check status. Confirmed from the store listing via search rather than direct fetch.
↗ Miami-Dade County — 311 Day post (11 March 2025)The weakest fact in this entry, and flagged as such. The county states its 311 Contact Center 'has been helping residents and visitors navigate County services for over 20 years', which puts the start in 2005 or earlier and is consistent with the 2004 date carried by secondary accounts. No primary county document giving the launch date was reached. yearStart should not be treated as sealed.
📎 Cite this project

1001 Smart Cities (2026). “Miami 311: A County Line and a City Record That Stops in 2024” — Miami, United States. The Smart City Atlas. https://1001smartcities.org/projects/miami-311/ (last verified 2026-07-26). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

🔗 Related projects

🇺🇸 DC 311 and the Open311 API It Started · Washington D.C. The closest sibling: both wrote Open311 server code that no longer answers — D.C.'s endpoint times out, Miami-Dade's repo is gone. 🇺🇸 SF311 and its Open311 Write API · San Francisco Two front doors: 86% of Miami's requests still come by telephone; San Francisco's queue takes filings from outside apps as well. 🇺🇸 BOS:311 and Boston's Service-Request Record · Boston Both publish a clock: Boston a target date per case, Miami a goal in days, the days taken and an overdue flag on 27% of records. 🇺🇸 City of Miami Open Data: A Live GIS Hub and a Stalled Portal · Miami The extract lives on the city's ArcGIS hub, under the same CC BY deed the city ships without any policy behind it.

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🏙️ Miami Explore every verified project and the city's smart-city story. 🏛️ Governance Browse the main topic behind this project. 📖 Digital identity A verified electronic credential that lets residents prove who they are online and reach many public services through a single trusted login. 📖 Open data Information anyone is free to access, use and share, published by governments in machine-readable formats under an open licence. 📖 Participatory budgeting A democratic process in which residents directly propose and vote on how to spend part of a public budget. 🚦 Showcase or use case — what does a smart city actually need? Read the wider analysis and comparison. 🏅 How countries rank their smart cities Read the wider analysis and comparison.

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