🏛️ Governance

Züri wie neu

Residents report potholes, graffiti, broken lamps or damaged benches via website or app; published reports and the city's replies stay public. Zurich routes each report to the responsible department within one working day and promises a conclusive answer — not necessarily a repair — within five. It runs on mySociety's open-source FixMyStreet platform, and reports are released as CC0 open data.

Live 📅 since 2013 ✔ Editor-reviewed

✔ Reviewed by the 1001 Smart Cities editorial desk · 🔎 Last verified 2026-07-29

🏛️ Governance Citizen participation Digital government Open data

📊 Impact

A 2017 University of Bern study surveyed 738 users and found the platform's clearest perceived benefit was greater trust in the city administration, alongside time savings and convenience.

🎓 Lesson

The five-working-day promise covers the answer, not the repair — a distinction citizen-reporting platforms routinely blur.

Evidence📊 Independent

Scale🏙️ City-wide

Cost≈CHF 60k (2013 pilot)

FundingCity of Zurich

📖 Terms in this entry: Digital identity · Open data · Participatory budgeting

Sources

↗ Stadt Zürich — Züri wie neu FAQ (authority)Operator page: reportable categories; reports assigned to the responsible department within one working day and conclusively answered within five.

↗ SRF (press, 16.04.2013)Launch coverage: April 2013 pilot, CHF 60,000, born from the eZürich competition; city replies within five days with repair timelines.

↗ mySociety — Züri wie neu case studyConfirms the platform is Zurich's installation of the open-source FixMyStreet Platform, built with mySociety, moved to regular operation after the pilot.

↗ Open Data Zürich — Züri wie neu reports (authority)Reports published as CC0 open data by GIS-Zentrum, Geomatik + Vermessung (TED); daily updates confirm the service is live in 2026.

↗ Hilbert & Stürmer, HMD Praxis der Wirtschaftsinformatik (2017)Independent University of Bern evaluation, 738 survey participants; perceived public value strongest on trust in the city.

Continue exploring

Compare this project

🇧🇪 FixMyStreet Brussels · Brussels Same open-source software, different city: both run mySociety's FixMyStreet platform for pothole and street-defect reporting. 🇺🇾 Por mi Barrio Citizen Reporting Platform · Montevideo Contrast in staying power: Zurich's municipal reporting app has run since 2013, while Montevideo's NGO-built portal folded in 2022. 🇨🇭 Open Data Zürich: CC0 Government Data Catalogue · Zürich Every Züri wie neu report is published back as CC0 open data by the city's GIS centre.

Explore the wider context

🗺️ Your City's Problem Map Is Really a Map of Who Complains 🗳️ Citizen participation guide 🏙️ Zürich city profile 🏛️ Governance projects

📎 Cite this project

1001 Smart Cities (2026). “Züri wie neu” — Zürich, Switzerland. The Smart City Atlas. https://1001smartcities.org/projects/zurich-zueriwieneu/ (last verified 2026-07-29). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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