Züri wie neu
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
1 sourced claim on this page, none individually verified yet — turn on “Sources in the text” to see each one.
How this atlas is made · What “last verified” means · What “source-checked” means · The full record behind this page
Report a pothole and Zurich promises a conclusive answer within five working days — an answer, not a repair. A 2017 study of 738 users found the clearest gain was trust in the administration.
what does this mean?
The strongest source is an independent non-academic evaluation: an audit office, a government or EU review, or an NGO. It grades who did the looking — not how well the project went. All four grades →Part of 1001 Smart Cities — 1,167 documented projects · 🏙️ 8 more in Zürich · 🗳️ Citizen participation guide · 🏛️ Governance projects
Residents report potholes, graffiti, broken lamps or damaged benches via website or app; published reports and the city's replies stay public. Zurich routes each report to the responsible department within one working day and promises a conclusive answer — not necessarily a repair — within five. It runs on mySociety's open-source FixMyStreet platform, and reports are released as CC0 open data.
🎓 Lesson
The five-working-day promise covers the answer, not the repair — a distinction citizen-reporting platforms routinely blur.
Sources
Show your work What this page rests on and what it can’t tell you · all 1 claims with their sources · the forensic record
Evidence Passport · public beta 1 addressable claim, 5 source dossiers, one permanent baseline. The passport is unreviewed — an AI-assisted structural migration, not a human or expert endorsement. Every revision keeps a permanent copy under revision history.
Inspect the claims, one by one — verbatim text, sources and caveats for all 1
The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.
clm-023c40d57e25fa7d
quantitative
A 2017 University of Bern study surveyed 738 users and found the platform's clearest perceived benefit was greater trust in the city administration, alongside time savings and convenience
Sources carrying this claim
Forensic record — source dossiers, gaps, hashes and the exact revision this page renders
This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.
Awaiting operator and domain-expert review; publication of this revision implies neither.
sha256:9e72f07d80bad37135eb55c1fec1d428f407353ea4aa8d94b342052bd416dd56
- 1
- of 1 claims mapped
- 5
- source dossiers
- 2
- publication dates recorded
- 1
- archives linked
- 0
- exact locators
- 0
- content captures hashed
Governance facts carried by the record
- Operator
- Stadt Zürich — Tiefbau- und Entsorgungsdepartement (TED)
- Actor types
- city-government
- Funding model
- public
- Funding description
- City of Zurich
- Cost
- ≈CHF 60k (2013 pilot)
- Ownership
- Not recorded
- Decision rights
- Not recorded
- Exit conditions
- Not recorded
5 source dossiers
Stadt Zürich — Züri wie neu FAQ (authority)
- Stable source ID
src-9159b94618f2621c- Publisher
- Name not classified · zueriwieneu.ch
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-07-29
- Dossier created
- 2026-08-20
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Operator page: reportable categories; reports assigned to the responsible department within one working day and conclusively answered within five.
- Claims linked
- Background source; no baseline claim points here
SRF (press, 16.04.2013)
- Stable source ID
src-98f94a80a4d28543- Publisher
- Name not classified · srf.ch
- Type / language
- web-page · language not classified
- Published
- 2013-04-16
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-07-29
- Dossier created
- 2026-08-20
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Launch coverage: April 2013 pilot, CHF 60,000, born from the eZürich competition; city replies within five days with repair timelines.
- Claims linked
- Background source; no baseline claim points here
mySociety — Züri wie neu case study
- Stable source ID
src-675481141ada3f47- Publisher
- Name not classified · mysociety.org
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-07-29
- Dossier created
- 2026-08-20
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Confirms the platform is Zurich's installation of the open-source FixMyStreet Platform, built with mySociety, moved to regular operation after the pilot.
- Claims linked
- Background source; no baseline claim points here
Open Data Zürich — Züri wie neu reports (authority)
- Stable source ID
src-1add86f6d9d3ecb1- Publisher
- Name not classified · data.stadt-zuerich.ch
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-07-29
- Dossier created
- 2026-08-20
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Reports published as CC0 open data by GIS-Zentrum, Geomatik + Vermessung (TED); daily updates confirm the service is live in 2026.
- Claims linked
- Background source; no baseline claim points here
Hilbert & Stürmer, HMD Praxis der Wirtschaftsinformatik (2017)
- Stable source ID
src-4a08f8c6673c14d0- Publisher
- Name not classified · boris.unibe.ch
- Type / language
- web-page · language not classified
- Published
- 2017-04-25
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-07-29
- Dossier created
- 2026-08-20
- Retrieved copy
- No local capture recorded
- Archive
- Open archived copy ↗ · 2024-10-13
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Independent University of Bern evaluation, 738 survey participants; perceived public value strongest on trust in the city.
- Claims linked
Known limits of this passport
- Publisher names and source languages have not yet been classified; domains are recorded without guessing.
- Existing source notes are descriptive locators, not page- or paragraph-exact citations.
- A missing archive, publication date or content hash is shown as null rather than inferred.
- The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.
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📎 Cite this project
1001 Smart Cities (2026). “Züri wie neu” — Zürich, Switzerland. The Smart City Atlas. https://1001smartcities.org/projects/zurich-zueriwieneu/ (last verified 2026-07-29). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.