1001 Smart Cities
🇧🇪 Brussels

FixMyStreet Brussels

🤖 AI-generated summary · ◆ 12 sourced claims · 🔎 Last verified

This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

12 sourced claims on this page, none individually verified yet — turn on “Sources in the text” to see each one.

How this atlas is made · What “last verified” means · What “source-checked” means · The full record behind this page

Reports grew from 7,000 in its 2013 launch year to a record 208,000 in 2025, routed across 34 different bodies. An academic analysis of the early ones found them skewed toward wealthier, less ethnically diverse areas.

Outcome🔄 Ongoing
Evidence🏛️ Official
what does this mean?The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →
Run byParadigm (Brussels Regional Informatics Centre)
Scale🗺️ Regional

Part of 1001 Smart Cities — 1,216 documented projects · 🏙️ 2 more in Brussels · 🪪 Digital government guide · 🏛️ Governance projects

FixMyStreet lets residents and officials across the Brussels-Capital Region report public-space problems — potholes, broken lighting, illegal dumping, damaged signs — via a website and app that route each case to the responsible body (Brussels Mobility, Bruxelles Propreté, Sibelga). Built by Paradigm for Brussels Mobility, it spans 34 partner organisations.

Live 📅 since 2013

📊 Impact

Reports grew from 7,000 in its 2013 launch year to a record 208,000 in 2025, across 34 partner organisations and 1,200+ business users; the top categories were public sanitation (119,000), transport (42,000) and urban prevention (27,000). The mobility minister told the regional parliament, as reported in April 2021, that the average time from a report's creation to its closure in the app fell from 107 days in 2017 to about 21 days in 2020 — a measure of tickets closed, not of repairs inspected. A 2020–2023 Vrije Universiteit Brussel study funded by the region's research agency Innoviris found that reports often reach the responsible service with considerable delay and that many residents receive no accurate or timely information about what was done.

🎓 Lesson

An academic analysis of the platform's early reports found participation skewed toward wealthier, less ethnically diverse neighbourhoods — crowdsourced civic-reporting data can under-represent low-income areas.

🏛️ GovernanceDigital governmentCitizen participation

Sources

↗ Brussels-Capital Region — FixMyStreet (official)Regional page: what the platform is, that Paradigm developed it at the initiative of Brussels Mobility, the 2013 launch, and which body handles which incidents (roads Brussels Mobility, illegal dumping Bruxelles Propreté, lighting Sibelga).
↗ Brussels-Capital Region — FixMyStreet Users Club reviewPublished 29 June 20262025 figures: 208,000 reports (7,000 in 2013), 34 partner organisations, 1,200+ business users, 330 categories, the top three categories, a 225,000 projection for 2026 and the 2026–2027 roadmap.
↗ Pak, Chua & Vande Moere, 'FixMyStreet Brussels: Socio-Demographic Inequality in Crowdsourced Civic Participation' (arXiv 1708.02274)Published 7 August 2017Preprint of a peer-reviewed article in the Journal of Urban Technology 24(2), 2017: analyses 30,041 reports since the 2013 launch and finds participation tends to marginalise low-income and ethnically diverse districts.
↗ BX1 — FixMyStreet reports doubled in three years (21 April 2021)Reports the Brussels mobility minister's reply to a parliamentary question: reports rose from 30,000 in 2017 to more than 70,000 in 2020, and the average time from an incident's creation to its closure in the app fell from 107 days in 2017 to about 21 in 2020.
↗ Cities Today — How citizens are helping to fix Brussels' streetsPublished 16 April 2018Describes the April 2013 launch, the dispatch team at Brussels Mobility that forwards incidents, and Bruxelles-Propreté's CIO saying about 15% of waste problems come via the app but that it is difficult to say whether residents feel an improvement.
Show 1 more sourcesShow fewer
↗ Innoviris / VUB PUL-MOBIL policy brief — FixMyStreet! Digitale burgerparticipatie voor een beter BrusselPolicy brief of the Innoviris-funded PUL-MOBIL research project at the Vrije Universiteit Brussel (2020–2023): reports often reach the responsible service with considerable delay, many residents get no accurate or timely feedback, and municipal work processes have not yet adapted (Dutch translation of the English brief).

📅 How old is the evidence?

Two clocks, kept apart: when this entry’s sources were published, and what has happened to its record in the atlas. Documented span: since 2013. 4 of 6 sources carry a publication date, from 7 August 2017 to 29 June 2026.

When the sources were published

  1. arXiv (preprint repository) · researchPak, Chua & Vande Moere, 'FixMyStreet Brussels: Socio-Demographic Inequality in Crowdsourced Civic Participation' (arXiv 1708.02274)
  2. Cities Today · pressCities Today — How citizens are helping to fix Brussels' streets
  3. BX1 · pressBX1 — FixMyStreet reports doubled in three years (21 April 2021)
  4. Brussels-Capital Region · regional governmentBrussels-Capital Region — FixMyStreet Users Club review

Every source, with links ↑

What happened to this record

  1. Entered the record
  2. Sources last read

Every revision, permanent →

Show your work What this page rests on and what it can’t tell you · all 12 claims with their sources · the forensic record

Evidence file · public beta 12 addressable claims, 6 source dossiers, one permanent baseline. The file is unreviewed — an AI-assisted structural migration, not a human or expert endorsement. Every revision keeps a permanent copy under revision history.

Inspect the claims, one by one — verbatim text, sources and caveats for all 12

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-f141d2920d8eb9b0 descriptive
FixMyStreet lets residents and officials across the Brussels-Capital Region report public-space problems
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The regional page describes a web and mobile platform with which the public and the authorities report incidents in the Brussels public space.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet (official)
Claim 2 clm-f68390d6d9507643 descriptive
potholes, broken lighting, illegal dumping, damaged signs
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The regional page lists lighting, signing, damage and uncleanliness among the categories and names illegal dumping; Cities Today names potholes among the reported problems.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet (official)
  2. Cities Today — How citizens are helping to fix Brussels' streets
Claim 3 clm-d519fd06597db049 descriptive
route each case to the responsible body (Brussels Mobility, Bruxelles Propreté, Sibelga)
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The regional page says road problems go to Brussels Mobility, illegal dumping to Bruxelles Propreté and public lighting to Sibelga; Cities Today adds that a team at Brussels Mobility receives incidents and distributes them, with a human check where needed.
Caveat
Routing is partly manual: per Cities Today, a dispatch team checks and forwards reports.

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet (official)
  2. Cities Today — How citizens are helping to fix Brussels' streets
Claim 4 clm-d930368e919a88ed descriptive
Built by Paradigm for Brussels Mobility
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The regional page says FixMyStreet was developed by Paradigm at the initiative of Brussels Mobility; Cities Today (2018) names the Brussels Regional Informatics Centre, Paradigm's earlier name, as developer.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet (official)
  2. Cities Today — How citizens are helping to fix Brussels' streets
Claim 5 clm-1033a37412eeabcd quantitative
it spans 34 partner organisations
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The 2025 review counts 34 partner organisations (municipalities, administrations and other partners).
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet Users Club review
Claim 6 clm-653fb9aeb6bbcaeb quantitative
Reports grew from 7,000 in its 2013 launch year to a record 208,000 in 2025
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The review gives 208,000 reports for 2025 and 7,000 in the 2013 launch year, with steady growth in between. Report counts measure use, not the state of the streets.
Caveat
The review says 'steady growth' rather than 'record'; the word follows from it.

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet Users Club review
Claim 7 clm-bda88ac8cc93acda quantitative
across 34 partner organisations and 1,200+ business users
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The review counts 34 partner organisations and more than 1,200 business users.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet Users Club review
Claim 8 clm-af970774f3ee14ce quantitative
the top categories were public sanitation (119,000), transport (42,000) and urban prevention (27,000)
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The review lists the three most common categories with these counts.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet Users Club review
Claim 9 clm-93c58c64b2bf2fc4 quantitative
the average time from a report's creation to its closure in the app fell from 107 days in 2017 to about 21 days in 2020
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
BX1 reports the minister's reply: about 21 days between an incident's creation and its closure in the app in 2020, against 107 days in 2017.
Caveat
The figure is the operator's, relayed by the press; it measures when a ticket is closed in the app, and the mix of reports changed as volumes doubled.

Sources carrying this claim

  1. BX1 — FixMyStreet reports doubled in three years (21 April 2021)
Claim 10 clm-887199180f6886fa descriptive
reports often reach the responsible service with considerable delay and that many residents receive no accurate or timely information about what was done
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The PUL-MOBIL brief's first recommendation says reports from residents often reach the relevant service with considerable delay and many citizens receive no accurate or timely information about the action taken.
Caveat
The study's fieldwork centred on one large Brussels municipality; it reports differences between municipalities and services.

Sources carrying this claim

  1. Innoviris / VUB PUL-MOBIL policy brief — FixMyStreet! Digitale burgerparticipatie voor een beter Brussel
Claim 11 clm-c77bf841772d6da0 descriptive
An academic analysis of the platform's early reports found participation skewed toward wealthier, less ethnically diverse neighbourhoods
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The study of 30,041 reports since 2013 finds that crowdsourced civic participation platforms tend to marginalise low-income and ethnically diverse communities.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Pak, Chua & Vande Moere, 'FixMyStreet Brussels: Socio-Demographic Inequality in Crowdsourced Civic Participation' (arXiv 1708.02274)
Claim 12 clm-f67122f08c718669 descriptive
crowdsourced civic-reporting data can under-represent low-income areas
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The 2017 study draws this conclusion; the later PUL-MOBIL brief says many neighbourhoods with nuisance problems receive few or no reports while others are over-represented.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Pak, Chua & Vande Moere, 'FixMyStreet Brussels: Socio-Demographic Inequality in Crowdsourced Civic Participation' (arXiv 1708.02274)
  2. Innoviris / VUB PUL-MOBIL policy brief — FixMyStreet! Digitale burgerparticipatie voor een beter Brussel
Forensic record — source dossiers, gaps, hashes and the exact revision this page renders

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-10-14-baseline effective 2026-10-14 · created 2026-10-14

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:d29effddd31e33db647bca4ffa1f6f9785f88eb0f5bd47975b049f75fa7ca285
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
12
of 12 claims mapped
6
source dossiers
4
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
Paradigm (Brussels Regional Informatics Centre)
Actor types
regional-government
Funding model
public
Funding description
Not recorded
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

6 source dossiers

Brussels-Capital Region — FixMyStreet (official) be.brussels · 4 linked claims

Open original source ↗

Stable source ID
src-6bcb5e2f015c8ae5
Publisher
Name not classified · be.brussels
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Regional page: what the platform is, that Paradigm developed it at the initiative of Brussels Mobility, the 2013 launch, and which body handles which incidents (roads Brussels Mobility, illegal dumping Bruxelles Propreté, lighting Sibelga).

Descriptive only — not page/paragraph exact
Claims linked
Brussels-Capital Region — FixMyStreet Users Club review be.brussels · 4 linked claims

Open original source ↗

Stable source ID
src-376a713c5622d302
Publisher
Name not classified · be.brussels
Type / language
web-page · language not classified
Published
2026-06-29
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

2025 figures: 208,000 reports (7,000 in 2013), 34 partner organisations, 1,200+ business users, 330 categories, the top three categories, a 225,000 projection for 2026 and the 2026–2027 roadmap.

Descriptive only — not page/paragraph exact
Claims linked
Pak, Chua & Vande Moere, 'FixMyStreet Brussels: Socio-Demographic Inequality in Crowdsourced Civic Participation' (arXiv 1708.02274) arxiv.org · 2 linked claims

Open original source ↗

Stable source ID
src-144faafe6d44d974
Publisher
Name not classified · arxiv.org
Type / language
web-page · language not classified
Published
2017-08-07
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Preprint of a peer-reviewed article in the Journal of Urban Technology 24(2), 2017: analyses 30,041 reports since the 2013 launch and finds participation tends to marginalise low-income and ethnically diverse districts.

Descriptive only — not page/paragraph exact
Claims linked
BX1 — FixMyStreet reports doubled in three years (21 April 2021) bx1.be · 1 linked claim

Open original source ↗

Stable source ID
src-0b8b4782ef07f13d
Publisher
Name not classified · bx1.be
Type / language
web-page · language not classified
Published
2021-04-21
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Reports the Brussels mobility minister's reply to a parliamentary question: reports rose from 30,000 in 2017 to more than 70,000 in 2020, and the average time from an incident's creation to its closure in the app fell from 107 days in 2017 to about 21 in 2020.

Descriptive only — not page/paragraph exact
Claims linked
Cities Today — How citizens are helping to fix Brussels' streets cities-today.com · 3 linked claims

Open original source ↗

Stable source ID
src-4b9b42359bb23cb8
Publisher
Name not classified · cities-today.com
Type / language
web-page · language not classified
Published
2018-04-16
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Describes the April 2013 launch, the dispatch team at Brussels Mobility that forwards incidents, and Bruxelles-Propreté's CIO saying about 15% of waste problems come via the app but that it is difficult to say whether residents feel an improvement.

Descriptive only — not page/paragraph exact
Claims linked
Innoviris / VUB PUL-MOBIL policy brief — FixMyStreet! Digitale burgerparticipatie voor een beter Brussel innoviris.brussels · 2 linked claims

Open original source ↗

Stable source ID
src-6d8d287f5ca65bd4
Publisher
Name not classified · innoviris.brussels
Type / language
pdf · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Policy brief of the Innoviris-funded PUL-MOBIL research project at the Vrije Universiteit Brussel (2020–2023): reports often reach the responsible service with considerable delay, many residents get no accurate or timely feedback, and municipal work processes have not yet adapted (Dutch translation of the English brief).

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this file
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.

Continue exploring

Compare this project

🇫🇷 Dans Ma Rue — Civic Issue-Reporting App & Open Data · Paris Two neighbouring capitals' street-reporting apps: Paris's Dans Ma Rue since 2012, Brussels's FixMyStreet since 2013. 🇸🇬 OneService: Singapore's Unified Municipal Feedback App · Singapore Both auto-route reports to the right body: Brussels across 34 organisations (2013); Singapore across 10 agencies and 17 councils (2015). 🇦🇷 Boti — WhatsApp City Assistant · Buenos Aires Two ways to take citizen reports: Brussels built a dedicated FixMyStreet platform (2013); Buenos Aires slid Boti into WhatsApp (2019).

Explore the wider context

🗺️ Your City's Problem Map Is Really a Map of Who Complains📖 Civic participation platform📖 Digital identity📖 Government super-app
📎 Cite this project

1001 Smart Cities (2026). “FixMyStreet Brussels” — Brussels, Belgium. The Smart City Atlas. https://1001smartcities.org/projects/brussels-fixmystreet/ (last verified 2026-10-14). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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