1001 Smart Cities

Permanent project revision

FixMyStreet Brussels

Revision 2026-10-14-baseline · effective 2026-10-14

Current revision. This is the snapshot used by the live entity page.

unreviewed

Created the first structured Evidence Passport with 12 claims and 6 source dossiers.

sha256:d29effddd31e33db647bca4ffa1f6f9785f88eb0f5bd47975b049f75fa7ca285
All revisions → Current entity page →

Change set

  • add /evidencePassport — Added claim-level evidence mapping and source dossiers.
  • add /revisionHistory — Established a permanent, hash-addressed baseline revision.
12
of 12 claims mapped
6
source dossiers
4
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Claims, one by one

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-f141d2920d8eb9b0 descriptive
FixMyStreet lets residents and officials across the Brussels-Capital Region report public-space problems
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The regional page describes a web and mobile platform with which the public and the authorities report incidents in the Brussels public space.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet (official)
Claim 2 clm-f68390d6d9507643 descriptive
potholes, broken lighting, illegal dumping, damaged signs
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The regional page lists lighting, signing, damage and uncleanliness among the categories and names illegal dumping; Cities Today names potholes among the reported problems.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet (official)
  2. Cities Today — How citizens are helping to fix Brussels' streets
Claim 3 clm-d519fd06597db049 descriptive
route each case to the responsible body (Brussels Mobility, Bruxelles Propreté, Sibelga)
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The regional page says road problems go to Brussels Mobility, illegal dumping to Bruxelles Propreté and public lighting to Sibelga; Cities Today adds that a team at Brussels Mobility receives incidents and distributes them, with a human check where needed.
Caveat
Routing is partly manual: per Cities Today, a dispatch team checks and forwards reports.

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet (official)
  2. Cities Today — How citizens are helping to fix Brussels' streets
Claim 4 clm-d930368e919a88ed descriptive
Built by Paradigm for Brussels Mobility
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The regional page says FixMyStreet was developed by Paradigm at the initiative of Brussels Mobility; Cities Today (2018) names the Brussels Regional Informatics Centre, Paradigm's earlier name, as developer.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet (official)
  2. Cities Today — How citizens are helping to fix Brussels' streets
Claim 5 clm-1033a37412eeabcd quantitative
it spans 34 partner organisations
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The 2025 review counts 34 partner organisations (municipalities, administrations and other partners).
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet Users Club review
Claim 6 clm-653fb9aeb6bbcaeb quantitative
Reports grew from 7,000 in its 2013 launch year to a record 208,000 in 2025
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The review gives 208,000 reports for 2025 and 7,000 in the 2013 launch year, with steady growth in between. Report counts measure use, not the state of the streets.
Caveat
The review says 'steady growth' rather than 'record'; the word follows from it.

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet Users Club review
Claim 7 clm-bda88ac8cc93acda quantitative
across 34 partner organisations and 1,200+ business users
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The review counts 34 partner organisations and more than 1,200 business users.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet Users Club review
Claim 8 clm-af970774f3ee14ce quantitative
the top categories were public sanitation (119,000), transport (42,000) and urban prevention (27,000)
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The review lists the three most common categories with these counts.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Brussels-Capital Region — FixMyStreet Users Club review
Claim 9 clm-93c58c64b2bf2fc4 quantitative
the average time from a report's creation to its closure in the app fell from 107 days in 2017 to about 21 days in 2020
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
BX1 reports the minister's reply: about 21 days between an incident's creation and its closure in the app in 2020, against 107 days in 2017.
Caveat
The figure is the operator's, relayed by the press; it measures when a ticket is closed in the app, and the mix of reports changed as volumes doubled.

Sources carrying this claim

  1. BX1 — FixMyStreet reports doubled in three years (21 April 2021)
Claim 10 clm-887199180f6886fa descriptive
reports often reach the responsible service with considerable delay and that many residents receive no accurate or timely information about what was done
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The PUL-MOBIL brief's first recommendation says reports from residents often reach the relevant service with considerable delay and many citizens receive no accurate or timely information about the action taken.
Caveat
The study's fieldwork centred on one large Brussels municipality; it reports differences between municipalities and services.

Sources carrying this claim

  1. Innoviris / VUB PUL-MOBIL policy brief — FixMyStreet! Digitale burgerparticipatie voor een beter Brussel
Claim 11 clm-c77bf841772d6da0 descriptive
An academic analysis of the platform's early reports found participation skewed toward wealthier, less ethnically diverse neighbourhoods
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The study of 30,041 reports since 2013 finds that crowdsourced civic participation platforms tend to marginalise low-income and ethnically diverse communities.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Pak, Chua & Vande Moere, 'FixMyStreet Brussels: Socio-Demographic Inequality in Crowdsourced Civic Participation' (arXiv 1708.02274)
Claim 12 clm-f67122f08c718669 descriptive
crowdsourced civic-reporting data can under-represent low-income areas
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The 2017 study draws this conclusion; the later PUL-MOBIL brief says many neighbourhoods with nuisance problems receive few or no reports while others are over-represented.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Pak, Chua & Vande Moere, 'FixMyStreet Brussels: Socio-Demographic Inequality in Crowdsourced Civic Participation' (arXiv 1708.02274)
  2. Innoviris / VUB PUL-MOBIL policy brief — FixMyStreet! Digitale burgerparticipatie voor een beter Brussel

Source dossiers and revision state

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-10-14-baseline effective 2026-10-14 · created 2026-10-14

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:d29effddd31e33db647bca4ffa1f6f9785f88eb0f5bd47975b049f75fa7ca285
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
12
of 12 claims mapped
6
source dossiers
4
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
Paradigm (Brussels Regional Informatics Centre)
Actor types
regional-government
Funding model
public
Funding description
Not recorded
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

6 source dossiers

Brussels-Capital Region — FixMyStreet (official) be.brussels · 4 linked claims

Open original source ↗

Stable source ID
src-6bcb5e2f015c8ae5
Publisher
Name not classified · be.brussels
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Regional page: what the platform is, that Paradigm developed it at the initiative of Brussels Mobility, the 2013 launch, and which body handles which incidents (roads Brussels Mobility, illegal dumping Bruxelles Propreté, lighting Sibelga).

Descriptive only — not page/paragraph exact
Claims linked
Brussels-Capital Region — FixMyStreet Users Club review be.brussels · 4 linked claims

Open original source ↗

Stable source ID
src-376a713c5622d302
Publisher
Name not classified · be.brussels
Type / language
web-page · language not classified
Published
2026-06-29
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

2025 figures: 208,000 reports (7,000 in 2013), 34 partner organisations, 1,200+ business users, 330 categories, the top three categories, a 225,000 projection for 2026 and the 2026–2027 roadmap.

Descriptive only — not page/paragraph exact
Claims linked
Pak, Chua & Vande Moere, 'FixMyStreet Brussels: Socio-Demographic Inequality in Crowdsourced Civic Participation' (arXiv 1708.02274) arxiv.org · 2 linked claims

Open original source ↗

Stable source ID
src-144faafe6d44d974
Publisher
Name not classified · arxiv.org
Type / language
web-page · language not classified
Published
2017-08-07
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Preprint of a peer-reviewed article in the Journal of Urban Technology 24(2), 2017: analyses 30,041 reports since the 2013 launch and finds participation tends to marginalise low-income and ethnically diverse districts.

Descriptive only — not page/paragraph exact
Claims linked
BX1 — FixMyStreet reports doubled in three years (21 April 2021) bx1.be · 1 linked claim

Open original source ↗

Stable source ID
src-0b8b4782ef07f13d
Publisher
Name not classified · bx1.be
Type / language
web-page · language not classified
Published
2021-04-21
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Reports the Brussels mobility minister's reply to a parliamentary question: reports rose from 30,000 in 2017 to more than 70,000 in 2020, and the average time from an incident's creation to its closure in the app fell from 107 days in 2017 to about 21 in 2020.

Descriptive only — not page/paragraph exact
Claims linked
Cities Today — How citizens are helping to fix Brussels' streets cities-today.com · 3 linked claims

Open original source ↗

Stable source ID
src-4b9b42359bb23cb8
Publisher
Name not classified · cities-today.com
Type / language
web-page · language not classified
Published
2018-04-16
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Describes the April 2013 launch, the dispatch team at Brussels Mobility that forwards incidents, and Bruxelles-Propreté's CIO saying about 15% of waste problems come via the app but that it is difficult to say whether residents feel an improvement.

Descriptive only — not page/paragraph exact
Claims linked
Innoviris / VUB PUL-MOBIL policy brief — FixMyStreet! Digitale burgerparticipatie voor een beter Brussel innoviris.brussels · 2 linked claims

Open original source ↗

Stable source ID
src-6d8d287f5ca65bd4
Publisher
Name not classified · innoviris.brussels
Type / language
pdf · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Policy brief of the Innoviris-funded PUL-MOBIL research project at the Vrije Universiteit Brussel (2020–2023): reports often reach the responsible service with considerable delay, many residents get no accurate or timely feedback, and municipal work processes have not yet adapted (Dutch translation of the English brief).

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this file
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.