1001 Smart Cities
🇨🇦 Vancouver

Van311 Non-Emergency Service Requests

🤖 AI-generated summary of the sources below · 🔎 Last verified

This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

How this atlas is made · What “last verified” means

Vancouver's 311 service began in 2009 as a phone and case-management system for reporting potholes, graffiti and abandoned garbage. Residents now use the Van311 app and website — successor to the earlier VanConnect app, retired in 2022 — to geo-tag, photograph and track requests. The city publishes the underlying case and call-centre data as open data.

Live 📅 since 2009
Outcome🔄 Ongoing
Evidence🏛️ Officialgrades the sourcing — this entry states no impact figure
Run byCity of Vancouver (311 Contact Centre)
Scale🏙️ City-wide
FundingCity of Vancouver operating budget
🏛️ GovernanceDigital governmentOpen dataCitizen participation

Sources

↗ Van311 official platformReporting features, categories, app description
↗ 3-1-1 Service Requests (Open Data Portal)Current case-level open data, 2022 onward, notes 2022 system upgrade
↗ 3-1-1 Service Requests 2009-2021 (Open Data Portal)Historical case data back to 2009 program launch
↗ 3-1-1 Contact Centre Metrics (Open Data Portal)Monthly call-handling performance data
↗ Daily Hive — VanConnect appPredecessor app, retired 2022

Continue exploring

Compare this project

🇺🇸 BOS:311 and Boston's Service-Request Record · Boston Boston's CityScore turns 311 data into a public dashboard; Vancouver publishes the same kind of case data with no equivalent yet. 🇨🇦 City of Vancouver Open Data Portal · Vancouver Van311's case-level data and the bike-counter network both flow into the same city open-data catalogue. 🇨🇦 Automated Bicycle Counters on Vancouver's Cycling Network · Vancouver Another verified project from Vancouver.

Explore the wider context

🗺️ Your City's Problem Map Is Really a Map of Who Complains🪪 Digital government guide🏙️ Vancouver city profile🏛️ Governance projects📖 Civic participation platform📖 Digital identity📖 Open data
📎 Cite this project

1001 Smart Cities (2026). “Van311 Non-Emergency Service Requests” — Vancouver, Canada. The Smart City Atlas. https://1001smartcities.org/projects/vancouver-311-service/ (last verified 2026-08-06). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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