1001 Smart Cities
🇨🇦 Vancouver

Van311 Non-Emergency Service Requests

🤖 AI-generated summary · ◆ 10 sourced claims · 🔎 Last verified

This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

10 sourced claims on this page, none individually verified yet — turn on “Sources in the text” to see each one.

How this atlas is made · What “last verified” means · What “source-checked” means · The full record behind this page

Vancouver has published every 311 service request since 2009 as open data, with a close date and a closure reason for each case. The reason is still the department's own account of what was done.

Outcome🔄 Ongoing
Evidence🏛️ Officialgrades the sourcing — this entry states no impact figure
what does this mean?The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →
Run byCity of Vancouver (311 Contact Centre)
Scale🏙️ City-wide
FundingCity of Vancouver operating budget

Part of 1001 Smart Cities — 1,216 documented projects · 🏙️ 10 more in Vancouver · 🪪 Digital government guide · 🏛️ Governance projects

Vancouver's 311 service began in 2009 as a phone and case-management system for reporting potholes, graffiti and abandoned garbage. Residents now use the Van311 app and website — the app's first version came out in August 2022, after the earlier VanConnect app — to geo-tag, photograph and track requests. The city publishes the underlying case and call-centre data as open data.

Live 📅 since 2009

🎓 Lesson

Publishing an open timestamp, a close date and a closure reason for every case lets anyone outside City Hall measure how long 311 requests take and how they ended; the closure reason is still the department's own account of what was done.

🏛️ GovernanceDigital governmentOpen dataCitizen participation

Sources

↗ Van311 official platformReporting features, categories, app description
↗ 3-1-1 Service Requests (Open Data Portal)Current case-level open data, 2022 onward, notes 2022 system upgrade
↗ 3-1-1 Service Requests 2009-2021 (Open Data Portal)Historical case data back to 2009 program launch
↗ 3-1-1 Contact Centre Metrics (Open Data Portal)Monthly call-handling performance data
↗ Daily Hive (branded content) — City of Vancouver's VanConnect app (30 May 2017)Predecessor app, retired 2022
Show 1 more sourcesShow fewer
↗ Apple App Store — Van311 (City of Vancouver), listing and version historyThe City of Vancouver's Van311 app listing. Its version history begins with version 1.0 on 15 August 2022 and continues with bug-fix releases into 2026; the description says the app geo-locates a report and lets users add a picture. Reviews from August 2022 onward compare it unfavourably with the earlier VanConnect app.
Show your work What this page rests on and what it can’t tell you · all 10 claims with their sources · the forensic record

Evidence file · public beta 10 addressable claims, 6 source dossiers, one permanent baseline. The file is unreviewed — an AI-assisted structural migration, not a human or expert endorsement. Every revision keeps a permanent copy under revision history.

Inspect the claims, one by one — verbatim text, sources and caveats for all 10

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-16233326f2b81610 quantitative
Vancouver's 311 service began in 2009
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The contact-centre dataset notes that the 3-1-1 program officially launched on 15 June 2009.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. 3-1-1 Contact Centre Metrics (Open Data Portal)
Claim 2 clm-36a4595c51202a9e descriptive
as a phone and case-management system
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The historical request dataset says the 3-1-1 case management system started collecting service requests on 1 June 2009; the contact-centre dataset reports calls from the phone system.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. 3-1-1 Service Requests 2009-2021 (Open Data Portal)
  2. 3-1-1 Contact Centre Metrics (Open Data Portal)
Claim 3 clm-71a779edbd36451f descriptive
for reporting potholes, graffiti and abandoned garbage
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The Van311 site invites residents to report non-emergency issues such as potholes, graffiti and abandoned garbage.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Van311 official platform
Claim 4 clm-81d328d42438cb90 quantitative
Residents now use the Van311 app and website
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The Van311 site takes requests online, and the city publishes the Van311 app in the App Store, still updated in 2026.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Van311 official platform
  2. Apple App Store — Van311 (City of Vancouver), listing and version history
Claim 5 clm-f4f37a06f6999d0d quantitative
the app's first version came out in August 2022
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The App Store version history lists version 1.0 on 15 August 2022.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Apple App Store — Van311 (City of Vancouver), listing and version history
Claim 6 clm-2725e9eded23bc74 descriptive
after the earlier VanConnect app
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The 2017 article describes the city's earlier VanConnect app for reporting issues; App Store reviews from August 2022 compare the new app with VanConnect.
Caveat
The city's own announcement of the switch could not be consulted; the sequence rests on the release history and user reviews.

Sources carrying this claim

  1. Daily Hive (branded content) — City of Vancouver's VanConnect app (30 May 2017)
  2. Apple App Store — Van311 (City of Vancouver), listing and version history
Claim 7 clm-2aac7abd9d12b251 descriptive
to geo-tag, photograph and track requests
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The Van311 site describes pinning the location by geolocation, adding photos or videos, and checking the status of requests through an account.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Van311 official platform
Claim 8 clm-7695bfaebfd66ac9 descriptive
The city publishes the underlying case and call-centre data as open data
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city's open-data portal carries case-level 3-1-1 service requests from 2009 and monthly contact-centre metrics, under the Open Government Licence – Vancouver.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. 3-1-1 Service Requests (Open Data Portal)
  2. 3-1-1 Service Requests 2009-2021 (Open Data Portal)
  3. 3-1-1 Contact Centre Metrics (Open Data Portal)
Claim 9 clm-996758ba8a0533a7 descriptive
Publishing an open timestamp, a close date and a closure reason for every case
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Both request datasets carry fields for the open timestamp, the close date and the reason the request was closed.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. 3-1-1 Service Requests (Open Data Portal)
  2. 3-1-1 Service Requests 2009-2021 (Open Data Portal)
Claim 10 clm-6a5c0a68f2876c4b descriptive
the closure reason is still the department's own account of what was done
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The dataset notes that its records are extracted electronically from the city's own 3-1-1 case management system; the closure reason is the value recorded there.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. 3-1-1 Service Requests (Open Data Portal)
Forensic record — source dossiers, gaps, hashes and the exact revision this page renders

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-11-04-evidence-baseline effective 2026-11-03 · created 2026-11-04

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:1a2fa8aeb91c08054fbe1161c6b2c5937cad526e795e61e5fa33131219b1eb5e
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
10
of 10 claims mapped
6
source dossiers
1
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
City of Vancouver (311 Contact Centre)
Actor types
city-government
Funding model
public
Funding description
City of Vancouver operating budget
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

6 source dossiers

Van311 official platform van311.ca · 3 linked claims

Open original source ↗

Stable source ID
src-2a02e2ccc864a25b
Publisher
Name not classified · van311.ca
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-11-03
Dossier created
2026-11-04
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Reporting features, categories, app description

Descriptive only — not page/paragraph exact
Claims linked
3-1-1 Service Requests (Open Data Portal) opendata.vancouver.ca · 3 linked claims

Open original source ↗

Stable source ID
src-a4390f978a49d36d
Publisher
Name not classified · opendata.vancouver.ca
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-11-03
Dossier created
2026-11-04
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Current case-level open data, 2022 onward, notes 2022 system upgrade

Descriptive only — not page/paragraph exact
Claims linked
3-1-1 Service Requests 2009-2021 (Open Data Portal) opendata.vancouver.ca · 3 linked claims

Open original source ↗

Stable source ID
src-b2f7e4ea78545b5b
Publisher
Name not classified · opendata.vancouver.ca
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-11-03
Dossier created
2026-11-04
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Historical case data back to 2009 program launch

Descriptive only — not page/paragraph exact
Claims linked
3-1-1 Contact Centre Metrics (Open Data Portal) opendata.vancouver.ca · 3 linked claims

Open original source ↗

Stable source ID
src-4354d606fc939056
Publisher
Name not classified · opendata.vancouver.ca
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-11-03
Dossier created
2026-11-04
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Monthly call-handling performance data

Descriptive only — not page/paragraph exact
Claims linked
Daily Hive (branded content) — City of Vancouver's VanConnect app (30 May 2017) dailyhive.com · 1 linked claim

Open original source ↗

Stable source ID
src-92784270faff1449
Publisher
Name not classified · dailyhive.com
Type / language
web-page · language not classified
Published
2017-05-30
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-11-03
Dossier created
2026-11-04
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Predecessor app, retired 2022

Descriptive only — not page/paragraph exact
Claims linked
Apple App Store — Van311 (City of Vancouver), listing and version history apps.apple.com · 3 linked claims

Open original source ↗

Stable source ID
src-3bceecb382a292b5
Publisher
Name not classified · apps.apple.com
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-11-03
Dossier created
2026-11-04
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The City of Vancouver's Van311 app listing. Its version history begins with version 1.0 on 15 August 2022 and continues with bug-fix releases into 2026; the description says the app geo-locates a report and lets users add a picture. Reviews from August 2022 onward compare it unfavourably with the earlier VanConnect app.

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this file
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.

Continue exploring

Compare this project

🇺🇸 BOS:311 and Boston's Service-Request Record · Boston Boston's CityScore turns 311 data into a public dashboard; Vancouver publishes the same kind of case data with no equivalent yet. 🇨🇦 City of Vancouver Open Data Portal · Vancouver Van311's case-level data and the bike-counter network both flow into the same city open-data catalogue.

Explore the wider context

🗺️ Your City's Problem Map Is Really a Map of Who Complains📖 Civic participation platform📖 Digital identity📖 Government super-app
📎 Cite this project

1001 Smart Cities (2026). “Van311 Non-Emergency Service Requests” — Vancouver, Canada. The Smart City Atlas. https://1001smartcities.org/projects/vancouver-311-service/ (last verified 2026-11-03). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

🚩 Report an error · 🔔 Follow changes to this entry (RSS)

✉️ One source-checked project a week. No pitches, no vendors.

Inside: the Landmark of the Week, one Insight, the newly documented cities. One-click unsubscribe. About the newsletter · RSS