1001 Smart Cities
🇹🇷 Istanbul

İstanbul Senin: İBB Citizen-Service & Participation App

🤖 AI-generated summary · ◆ 8 sourced claims · 🔎 Last verified

This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

8 sourced claims on this page, none individually verified yet — turn on “Sources in the text” to see each one.

How this atlas is made · What “last verified” means · What “source-checked” means · The full record behind this page

One app carries the digital transit card, utility bills, live bus tracking and complaint reporting for the whole city. In late 2025 it became the subject of a data-handling investigation.

Outcome🔄 Ongoing
Evidence🏛️ Officialgrades the sourcing — this entry states no impact figure
what does this mean?The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →
Run byİBB
Scale🏙️ City-wide

Part of 1001 Smart Cities — 1,216 documented projects · 🏙️ 9 more in Istanbul · 🪪 Digital government guide · 🏛️ Governance projects

Istanbul's municipality (İBB) delivers its citizen-service layer through İstanbul Senin, a super-app launched in November 2021 that bundles mini-apps — the digital İstanbulkart, İSKİ water and İGDAŞ gas bill payment, real-time bus tracking — alongside the Söz Senin participation surveys and a Çözüm Merkezi (Solution Center) for reporting issues, alongside the municipality's ALO 153 call centre, which added Kurdish (Kurmanji) to Turkish, English and Arabic in July 2026. Social-support applications, such as the Genç Üniversiteli student grant, are filed through the app. In November 2025 prosecutors in the wider case against Ekrem İmamoğlu's administration alleged that location and device data of 4.7 million app users had been sent without permission to analytics services in the US and Germany.

Live 📅 since 2021

🎓 Lesson

A super-app that folds a city's services, payments and identity into one account concentrates the data as well. At launch İmamoğlu said no one would be able to reach users' data; four years later prosecutors alleged that analytics code inside the app had sent location and device data of 4.7 million users to US and German services — which makes the choice of third-party analytics in a civic app a governance decision, not a developer default.

🏛️ GovernanceDigital governmentCitizen participationPrivacy & personal data

Sources

↗ İstanbul Senin (official platform)İBB's official super-app site — bundled mini-services, digital İstanbulkart, participation.
↗ Medyascope — İstanbul Senin launch (18 Nov 2021)Independent press: launch date, super-app framing, Söz Senin participation & Solution Center features.
↗ Anadolu Agency — 2025 İstanbul Senin data investigationPublished 11 November 2025 · updated 8 December 2025State news agency reporting the late-2025 data-handling investigation and arrests; used only to note current-state, not as an impact figure.
↗ Evrensel — ‘İBB ALO 153’ artık Kürtçe de hizmet verecek (31 Jul 2026)İBB's 'Çözüm Merkezi ALO 153', under the Public Relations department, added Kurmanji Kurdish to its Turkish, English and Arabic service for residents' requests, suggestions and complaints.
↗ BirGün — İBB'nin 6 bin liralık 'Genç Üniversiteli Desteği' için başvurular başladı (26 Sep 2023)Applications for İBB's Genç Üniversiteli student grant must be made by downloading İstanbul Senin and applying in the app.

📅 How old is the evidence?

Two clocks, kept apart: when this entry’s sources were published, and what has happened to its record in the atlas. Documented span: since 2021. 4 of 5 sources carry a publication date, from 18 November 2021 to 31 July 2026.

When the sources were published

  1. Medyascope · pressMedyascope — İstanbul Senin launch (18 Nov 2021)
  2. BirGün — İBB'nin 6 bin liralık 'Genç Üniversiteli Desteği' için başvurular başladı (26 Sep 2023)
  3. Anadolu Ajansı (Anadolu Agency) · pressAnadolu Agency — 2025 İstanbul Senin data investigation · updated 8 December 2025
  4. Evrensel — ‘İBB ALO 153’ artık Kürtçe de hizmet verecek (31 Jul 2026)

Every source, with links ↑

What happened to this record

  1. Entered the record
  2. Sources last read

Every revision, permanent →

Show your work What this page rests on and what it can’t tell you · all 8 claims with their sources · the forensic record

Evidence file · public beta 8 addressable claims, 5 source dossiers, one permanent baseline. The file is unreviewed — an AI-assisted structural migration, not a human or expert endorsement. Every revision keeps a permanent copy under revision history.

Inspect the claims, one by one — verbatim text, sources and caveats for all 8

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-64e0ecc7960712df quantitative
İstanbul Senin, a super-app launched in November 2021
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Medyascope (18 Nov 2021): İBB presented 'İstanbul Senin' at the Istanbul Congress Centre and opened it for use that day; Mayor İmamoğlu called it 'a super app'. bianet's report of the same day carries the launch.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Medyascope — İstanbul Senin launch (18 Nov 2021)
Claim 2 clm-579dff76cd1c50e3 descriptive
the digital İstanbulkart, İSKİ water and İGDAŞ gas bill payment, real-time bus tracking
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Medyascope: the in-app digital İstanbulkart replaces the plastic card on İETT, ferries and metro; İSKİ and İGDAŞ bills can be paid from the phone; the 'Otobüsüm Nerede' mini-app shows how many minutes until a bus reaches the stop. The official site lists further mini-apps (events, culture tickets, journey planning, İBB Wi-Fi).
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Medyascope — İstanbul Senin launch (18 Nov 2021)
  2. İstanbul Senin (official platform)
Claim 3 clm-25681330252f48d1 descriptive
the Söz Senin participation surveys and a Çözüm Merkezi (Solution Center) for reporting issues
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Medyascope: through the 'Söz Senin' mini-app residents can share ideas and take part in administrative decisions; through the 'Çözüm Merkezi' mini-app they can report needs or problems about themselves, their neighbourhood or street to İBB. The official site invites users to take part via Söz Senin surveys.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Medyascope — İstanbul Senin launch (18 Nov 2021)
  2. İstanbul Senin (official platform)
Claim 4 clm-fb3037a40bd06286 quantitative
alongside the municipality's ALO 153 call centre, which added Kurdish (Kurmanji) to Turkish, English and Arabic in July 2026
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Evrensel (31 July 2026): İBB's 'Çözüm Merkezi ALO 153', within the Public Relations department, previously served in Turkish, English and Arabic; from that day it added the Kurmanji dialect of Kurdish. Residents use it to pass on requests, suggestions and complaints without visiting a service building.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Evrensel — ‘İBB ALO 153’ artık Kürtçe de hizmet verecek (31 Jul 2026)
Claim 5 clm-0119b5cc37271049 descriptive
Social-support applications, such as the Genç Üniversiteli student grant, are filed through the app
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
BirGün (26 Sep 2023): students wanting İBB's Genç Üniversiteli support 'must download İBB's İstanbul Senin app and apply through it'; project details are also in the app.
Caveat
Documented for one programme in 2023; the source does not say all social-support schemes run through the app.

Sources carrying this claim

  1. BirGün — İBB'nin 6 bin liralık 'Genç Üniversiteli Desteği' için başvurular başladı (26 Sep 2023)
Claim 6 clm-e80e5d2e37be5739 quantitative
In November 2025 prosecutors in the wider case against Ekrem İmamoğlu's administration alleged that location and device data of 4.7 million app users had been sent without permission to analytics services in the US and Germany
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Anadolu Agency (11 Nov 2025), reporting the Istanbul Chief Prosecutor's indictment in the investigation into what it calls the İmamoğlu criminal organisation: the data of 4.7 million İstanbul Senin users — latitude, longitude, altitude, IP, phone make and model, user IDs — was sent without permission to US-based Mixpanel and Sentry and Germany-based Adjust.
Caveat
An allegation in an indictment, reported by the state news agency in a politically charged prosecution; no court has ruled on it.

Sources carrying this claim

  1. Anadolu Agency — 2025 İstanbul Senin data investigation
Claim 7 clm-777589ab2427f363 descriptive
At launch İmamoğlu said no one would be able to reach users' data
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Medyascope (launch report): 'Uygulamanın güvenliğine de değinen İmamoğlu, kullanıcı verilerine hiç kimsenin ulaşamayacağını belirtti.'
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Medyascope — İstanbul Senin launch (18 Nov 2021)
Claim 8 clm-6f671ae07005829c quantitative
four years later prosecutors alleged that analytics code inside the app had sent location and device data of 4.7 million users to US and German services
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Anadolu (Nov 2025): the indictment alleges location, IP and device data of 4.7 million users went to Mixpanel and Sentry (US) and Adjust (Germany) — all third-party analytics or monitoring services.
Caveat
An allegation, not a finding; 'analytics code' describes the named recipients (Mixpanel, Sentry, Adjust), which are analytics and error-monitoring services.

Sources carrying this claim

  1. Anadolu Agency — 2025 İstanbul Senin data investigation
Forensic record — source dossiers, gaps, hashes and the exact revision this page renders

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-10-05-baseline effective 2026-10-05 · created 2026-10-05

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:855d0d25a65e6a25f65156f916f947251599cf2aa194f96d8dc1af5a996542f4
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
8
of 8 claims mapped
5
source dossiers
4
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
İBB
Actor types
city-government
Funding model
public
Funding description
Not recorded
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

5 source dossiers

İstanbul Senin (official platform) istanbulsenin.istanbul · 2 linked claims

Open original source ↗

Stable source ID
src-dcea5bd501bb4b5d
Publisher
Name not classified · istanbulsenin.istanbul
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-05
Dossier created
2026-10-05
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

İBB's official super-app site — bundled mini-services, digital İstanbulkart, participation.

Descriptive only — not page/paragraph exact
Claims linked
Medyascope — İstanbul Senin launch (18 Nov 2021) medyascope.tv · 4 linked claims

Open original source ↗

Stable source ID
src-62a90562ed94af96
Publisher
Name not classified · medyascope.tv
Type / language
web-page · language not classified
Published
2021-11-18
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-05
Dossier created
2026-10-05
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Independent press: launch date, super-app framing, Söz Senin participation & Solution Center features.

Descriptive only — not page/paragraph exact
Claims linked
Anadolu Agency — 2025 İstanbul Senin data investigation aa.com.tr · 2 linked claims

Open original source ↗

Stable source ID
src-e4d98a3238e69c46
Publisher
Name not classified · aa.com.tr
Type / language
web-page · language not classified
Published
2025-11-11
Updated
2025-12-08
Source last checked
No source-level check date
Record last verified
2026-10-05
Dossier created
2026-10-05
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

State news agency reporting the late-2025 data-handling investigation and arrests; used only to note current-state, not as an impact figure.

Descriptive only — not page/paragraph exact
Claims linked
Evrensel — ‘İBB ALO 153’ artık Kürtçe de hizmet verecek (31 Jul 2026) evrensel.net · 1 linked claim

Open original source ↗

Stable source ID
src-909b4c3d9e73c3a2
Publisher
Name not classified · evrensel.net
Type / language
web-page · language not classified
Published
2026-07-31
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-05
Dossier created
2026-10-05
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

İBB's 'Çözüm Merkezi ALO 153', under the Public Relations department, added Kurmanji Kurdish to its Turkish, English and Arabic service for residents' requests, suggestions and complaints.

Descriptive only — not page/paragraph exact
Claims linked
BirGün — İBB'nin 6 bin liralık 'Genç Üniversiteli Desteği' için başvurular başladı (26 Sep 2023) birgun.net · 1 linked claim

Open original source ↗

Stable source ID
src-670c17ad2c291af6
Publisher
Name not classified · birgun.net
Type / language
web-page · language not classified
Published
2023-09-26
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-05
Dossier created
2026-10-05
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Applications for İBB's Genç Üniversiteli student grant must be made by downloading İstanbul Senin and applying in the app.

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this file
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.

Continue exploring

Compare this project

🇺🇦 Kyiv Digital municipal super-app · Kyiv Two 2021 municipal super-apps: İstanbul Senin bundles ~100 services; Kyiv Digital later became wartime safety infrastructure. 🇮🇱 DigiTel Resident Card · Tel Aviv City resident apps: Tel Aviv's DigiTel (2013) tailors alerts by area; İstanbul Senin (2021) bundles ~100 services and payments. 🇮🇹 Rome Municipal Digital Services (My Rhome) · Rome Both launched 2021 municipal dashboards: Rome's My Rhome files and tracks service requests; İstanbul Senin bundles ~100 services.

Explore the wider context

🗺️ Your City's Problem Map Is Really a Map of Who Complains📖 Civic participation platform📖 Digital identity📖 Government super-app
📎 Cite this project

1001 Smart Cities (2026). “İstanbul Senin: İBB Citizen-Service & Participation App” — Istanbul, Turkey. The Smart City Atlas. https://1001smartcities.org/projects/istanbul-citizen-services/ (last verified 2026-10-05). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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