İstanbul Senin: İBB Citizen-Service & Participation App
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
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One app carries the digital transit card, utility bills, live bus tracking and complaint reporting for the whole city. In late 2025 it became the subject of a data-handling investigation.
what does this mean?
The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →Part of 1001 Smart Cities — 1,167 documented projects · 🏙️ 9 more in Istanbul · 🪪 Digital government guide · 🏛️ Governance projects
Istanbul's municipality (İBB) delivers its citizen-service layer chiefly through İstanbul Senin, a super-app launched in November 2021 that bundles roughly a hundred mini-services — the digital İstanbulkart, utility-bill payment, real-time bus tracking — alongside the Söz Senin participation surveys and a Çözüm Merkezi (Solution Center) for reporting issues, extending the older Alo 153 / Beyaz Masa complaint line running since 1994. A companion İBB Hanem platform channels social-support applications. In late 2025 the app became the subject of a data-handling investigation amid the wider prosecution of the city's opposition-led administration.
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1001 Smart Cities (2026). “İstanbul Senin: İBB Citizen-Service & Participation App” — Istanbul, Turkey. The Smart City Atlas. https://1001smartcities.org/projects/istanbul-citizen-services/ (last verified 2026-07-25). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.