1001 Smart Cities
🇮🇱 Tel Aviv

DigiTel Resident Card

🤖 AI-generated summary · ◆ 12 sourced claims · 🔎 Last verified

This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

12 sourced claims on this page, none individually verified yet — turn on “Sources in the text” to see each one.

How this atlas is made · What “last verified” means · What “source-checked” means · The full record behind this page

✎ Corrected 15 Oct 2026 Publication date recorded for 5 sources. · 3 revisions in all What changed →

Municipal alerts, events and discounts tailored to each resident's neighbourhood and life stage. Over 260,000 residents had signed up by 2021 — a count of registrations, not use.

Outcome🔄 Ongoing
Evidence🏛️ Official
what does this mean?The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →
Run byTel Aviv-Yafo Municipality
Scale🏙️ City-wide

Part of 1001 Smart Cities — 1,216 documented projects · 🏙️ Tel Aviv city profile · 🪪 Digital government guide · 🏛️ Governance projects

A personalised web and mobile portal for Tel Aviv-Yafo residents: DigiTel has tailored municipal alerts, event listings and discounts to each resident's neighbourhood and life stage since 2013. It was the city's key project when Tel Aviv won the World Smart Cities Award at the 2014 Smart City Expo, and a 2021 sponsored feature put it at over 260,000 registered residents — the largest customer club of its kind in Israel. It now runs as My DigiTel, a personal area for property tax, parking permits and service requests.

Live 📅 since 2013

📊 Impact

Registrations are the only published measure, and they grew: over 90,000 residents had signed up by the 2014 award, the city's own page cited over 206,000 users five years later, and a 2021 sponsored feature put the count at 260,000. None of these figures says how many residents use the service.

🎓 Lesson

The only number this entry can give is registrations, and the city's own word for what it built is the honest one: a customer club. Residents sign up because the card carries discounts and event access, which makes take-up easy to grow and impossible to read as satisfaction with the city. Nothing published says how many of the 260,000 open an alert, use a discount or renew — and a municipal loyalty programme has the same problem as a commercial one: once the discounts are the reason to join, they are also the reason to stay, and the city has to keep paying for them. The 2014 World Smart Cities Award is a prize from a trade expo, not an assessment of the service.

🏛️ GovernanceDigital governmentCitizen participation

Sources

↗ City of Tel Aviv-Yafo — My DigiTel (authority)Official service page: DigiTel eligibility, services, registration. No publication date is recorded: the page did not answer when this entry was checked.
↗ City of Tel Aviv-Yafo — Smart City programme (authority)Official page confirming DigiTel as the flagship behind the 2014 'World's Smartest City' title; cites 206,000+ users as of ~2019. No publication date is recorded: the page did not answer when this entry was checked.
↗ The Times of Israel — Tel Aviv to be the world's first 'digitalized' city (16 May 2013)May 2013 coverage, by David Shamah, of DigiTel's launch and its neighbourhood-based personalisation.
↗ TheMarker Labels — sponsored feature on DigiTel (2 June 2021)2021 coverage citing over 260,000 registered residents and sub-clubs (DigiPet, DigiTot).
↗ The Times of Israel — Tel Aviv dubbed 'world's smartest city' (20 November 2014)Reports that Tel Aviv won the World Smart Cities Award at the Smart City Expo World Congress in Barcelona, for what the mayor called a 'digital revolution', describes Digi-Tel as a residents' membership club and app, and gives over 90,000 residents signed up at the time.

📅 How old is the evidence?

Two clocks, kept apart: when this entry’s sources were published, and what has happened to its record in the atlas. Documented span: since 2013. 3 of 5 sources carry a publication date, from 16 May 2013 to 2 June 2021.

When the sources were published

  1. The Times of Israel · pressThe Times of Israel — Tel Aviv to be the world's first 'digitalized' city (16 May 2013)
  2. The Times of Israel · pressThe Times of Israel — Tel Aviv dubbed 'world's smartest city' (20 November 2014)
  3. TheMarker · pressTheMarker Labels — sponsored feature on DigiTel (2 June 2021)

Every source, with links ↑

What happened to this record

  1. Publication date recorded for 4 sources
  2. Entered the record
  3. Outcome changed: succeeded → ongoing
  4. Sources last read
  5. Publication date recorded for 5 sources

Every revision, permanent →

Show your work What this page rests on and what it can’t tell you · all 12 claims with their sources · the forensic record

Evidence file · public beta 12 addressable claims, 5 source dossiers, one permanent baseline. The file is unreviewed — an AI-assisted structural migration, not a human or expert endorsement. Every revision keeps a permanent copy under revision history.

Inspect the claims, one by one — verbatim text, sources and caveats for all 12

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-3288af225e77ab35 descriptive
A personalised web and mobile portal for Tel Aviv-Yafo residents
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city calls My DigiTel 'your personal digital area' and its Smart City page 'a personalized web and mobile communication platform'.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. City of Tel Aviv-Yafo — My DigiTel (authority)
  2. City of Tel Aviv-Yafo — Smart City programme (authority)
Claim 2 clm-4e70a5397d882a85 quantitative
DigiTel has tailored municipal alerts, event listings and discounts to each resident's neighbourhood and life stage since 2013
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The May 2013 launch report says residents will get tailor-made information about events in their neighbourhoods and a discount card; the 2021 feature describes information matched to place of residence and family status, starting with standing discounts for cardholders.
Caveat
The May 2013 report describes a plan the mayor announced; the exact go-live date is not given in the sources.

Sources carrying this claim

  1. The Times of Israel — Tel Aviv to be the world's first 'digitalized' city (16 May 2013)
  2. TheMarker Labels — sponsored feature on DigiTel (2 June 2021)
Claim 3 clm-7e7c81a4fea0c9b4 quantitative
It was the city's key project when Tel Aviv won the World Smart Cities Award at the 2014 Smart City Expo
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The 2014 report: 'The city of Tel Aviv won the World Smart Cities Award', given at the Smart City Expo World Congress in Barcelona, recognising what the mayor called a 'digital revolution' and describing Digi-Tel. The city's page calls the DigiTel Residents Club 'the key project'.
Caveat
A prize awarded at a trade expo, not an evaluation of the service.

Sources carrying this claim

  1. The Times of Israel — Tel Aviv dubbed 'world's smartest city' (20 November 2014)
  2. City of Tel Aviv-Yafo — Smart City programme (authority)
Claim 4 clm-d74197e3fa458bc0 quantitative
a 2021 sponsored feature put it at over 260,000 registered residents — the largest customer club of its kind in Israel
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The feature, marked as marketing content, says 260,000 residents had joined and calls DigiTel the largest customer club of its kind in the country.
Caveat
Sponsored content in a business newspaper, repeating the city's own count; registrations, not use.

Sources carrying this claim

  1. TheMarker Labels — sponsored feature on DigiTel (2 June 2021)
Claim 5 clm-cda6cffea12bf30a descriptive
It now runs as My DigiTel, a personal area for property tax, parking permits and service requests
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city's current service page, 'My DigiTel', lists property tax bills, residential parking permits and parking tickets, and tracking of municipal service requests.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. City of Tel Aviv-Yafo — My DigiTel (authority)
Claim 6 clm-1d737a5304824255 quantitative
over 90,000 residents had signed up by the 2014 award
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The November 2014 report: 'Over 90,000 residents have signed up for the membership club to date'.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. The Times of Israel — Tel Aviv dubbed 'world's smartest city' (20 November 2014)
Claim 7 clm-2d5bd0c518d28d6c quantitative
the city's own page cited over 206,000 users five years later
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city's Smart City page: '5 years after winning the title ... In 2014, and with over 206,000 users, the DigiTel platform has expanded'.
Caveat
The page carries no date; 'five years later' is its own framing.

Sources carrying this claim

  1. City of Tel Aviv-Yafo — Smart City programme (authority)
Claim 8 clm-b3624c9777d05e70 quantitative
a 2021 sponsored feature put the count at 260,000
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The June 2021 feature: 260,000 residents had joined.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. TheMarker Labels — sponsored feature on DigiTel (2 June 2021)
Claim 9 clm-6c9fb95373104f8f descriptive
None of these figures says how many residents use the service
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
All three sources count sign-ups or users registered; none reports logins, alerts opened, discounts redeemed or renewals.
Caveat
This is a negative finding: no usage figure was found in the listed sources.

Sources carrying this claim

  1. City of Tel Aviv-Yafo — Smart City programme (authority)
  2. TheMarker Labels — sponsored feature on DigiTel (2 June 2021)
  3. The Times of Israel — Tel Aviv dubbed 'world's smartest city' (20 November 2014)
Claim 10 clm-ea2053967ebc0f3b descriptive
the city's own word for what it built is the honest one: a customer club
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city's page names it 'The DigiTel Residents Club'; the 2021 feature calls it the largest customer club of its kind.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. City of Tel Aviv-Yafo — Smart City programme (authority)
  2. TheMarker Labels — sponsored feature on DigiTel (2 June 2021)
Claim 11 clm-1d66ef3ec15cbfb2 descriptive
Residents sign up because the card carries discounts and event access
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The 2021 feature says membership starts with standing discounts for cardholders at municipal culture, sport and leisure venues; the 2013 report describes a discount card.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. TheMarker Labels — sponsored feature on DigiTel (2 June 2021)
  2. The Times of Israel — Tel Aviv to be the world's first 'digitalized' city (16 May 2013)
Claim 12 clm-5ddd16b5e1fd8484 quantitative
The 2014 World Smart Cities Award is a prize from a trade expo, not an assessment of the service
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The report says the award was 'given as part of the annual Smart City Expo World Congress held this week in Barcelona'.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. The Times of Israel — Tel Aviv dubbed 'world's smartest city' (20 November 2014)
Forensic record — source dossiers, gaps, hashes and the exact revision this page renders

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-10-15-source-note-correction effective 2026-09-27 · created 2026-10-15

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:2d58ddd3fbb886f7c6eca98e1599a2891217ccb59d5d68f72a71274fc78010db
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
12
of 12 claims mapped
5
source dossiers
3
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
Tel Aviv-Yafo Municipality
Actor types
city-government
Funding model
public
Funding description
Not recorded
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

5 source dossiers

City of Tel Aviv-Yafo — My DigiTel (authority) tel-aviv.gov.il · 2 linked claims

Open original source ↗

Stable source ID
src-c06105879958b4fe
Publisher
Name not classified · tel-aviv.gov.il
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-09-27
Dossier created
2026-10-15
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Official service page: DigiTel eligibility, services, registration. No publication date is recorded: the page did not answer when this entry was checked.

Descriptive only — not page/paragraph exact
Claims linked
City of Tel Aviv-Yafo — Smart City programme (authority) tel-aviv.gov.il · 5 linked claims

Open original source ↗

Stable source ID
src-8540f8e474eec4b1
Publisher
Name not classified · tel-aviv.gov.il
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-09-27
Dossier created
2026-10-15
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Official page confirming DigiTel as the flagship behind the 2014 'World's Smartest City' title; cites 206,000+ users as of ~2019. No publication date is recorded: the page did not answer when this entry was checked.

Descriptive only — not page/paragraph exact
Claims linked
The Times of Israel — Tel Aviv to be the world's first 'digitalized' city (16 May 2013) timesofisrael.com · 2 linked claims

Open original source ↗

Stable source ID
src-fc6e266b2e339272
Publisher
Name not classified · timesofisrael.com
Type / language
web-page · language not classified
Published
2013-05-16
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-09-27
Dossier created
2026-10-15
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

May 2013 coverage, by David Shamah, of DigiTel's launch and its neighbourhood-based personalisation.

Descriptive only — not page/paragraph exact
Claims linked
TheMarker Labels — sponsored feature on DigiTel (2 June 2021) themarker.com · 6 linked claims

Open original source ↗

Stable source ID
src-a29b346ebbd1495e
Publisher
Name not classified · themarker.com
Type / language
web-page · language not classified
Published
2021-06-02
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-09-27
Dossier created
2026-10-15
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

2021 coverage citing over 260,000 registered residents and sub-clubs (DigiPet, DigiTot).

Descriptive only — not page/paragraph exact
Claims linked
The Times of Israel — Tel Aviv dubbed 'world's smartest city' (20 November 2014) timesofisrael.com · 4 linked claims

Open original source ↗

Stable source ID
src-46543bc96a2a1580
Publisher
Name not classified · timesofisrael.com
Type / language
web-page · language not classified
Published
2014-11-20
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-09-27
Dossier created
2026-10-15
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Reports that Tel Aviv won the World Smart Cities Award at the Smart City Expo World Congress in Barcelona, for what the mayor called a 'digital revolution', describes Digi-Tel as a residents' membership club and app, and gives over 90,000 residents signed up at the time.

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this file
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.

Continue exploring

Compare this project

🇪🇸 Decidim Participation Platform · Barcelona Two governance paths, same decade: Tel Aviv personalizes services to each resident (2013), Barcelona hands residents a budget vote (2016). 🇭🇰 iAM Smart Digital Identity & Single Sign-On · Hong Kong Personal gateways, different jobs: Hong Kong's iAM Smart (2020) signs residents into services; DigiTel (2013) tailors alerts and discounts. 🇸🇬 Singpass National Digital Identity & Myinfo · Singapore City card vs national ID: Singpass (2003) logs into 2,700+ national services; DigiTel (2013) tailors one city's alerts and discounts.

Explore the wider context

🗺️ Your City's Problem Map Is Really a Map of Who Complains📖 Digital identity📖 Civic participation platform📖 Government super-app
📎 Cite this project

1001 Smart Cities (2026). “DigiTel Resident Card” — Tel Aviv, Israel. The Smart City Atlas. https://1001smartcities.org/projects/tel-aviv-digitel/ (last verified 2026-09-27). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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