Casablanca City Portal & CasaChikaya Complaints
The Commune de Casablanca launched its casablancacity.ma e-services portal in May 2020, built and run by the city-owned company Casablanca Prestations, consolidating online administrative services across the city's 16 arrondissements in Arabic and French. Its citizen-facing core is a complaints channel - the CiRM citizen-relationship system, extended in June 2022 as the CasaChikaya platform - where residents file grievances and suggestions (public space, cleanliness, roads and lighting, water) with photos, anonymously or via an account, through the portal or the Casablanca City mobile app, and track handling across districts; it is linked to Morocco's national Chikaya grievance system. No usage or resolution figures specific to Casablanca have been published and it has not been independently evaluated, so its reach is unmeasured - the reported-demand-versus-need caution that applies to civic complaint maps generally.
🎓 Lesson
Casablanca's 'smart city' label is largely cluster branding and a police-run camera grid; the artefact the municipality itself delivered and operates is this portal and its complaints channel - proof that a reporting channel exists, not that grievances get fixed.
📖 Terms in this entry: Civic participation platform · Digital identity · Participatory budgeting
Sources
This overview was generated with AI from the public sources listed above and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
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📎 Cite this project
1001 Smart Cities (2026). “Casablanca City Portal & CasaChikaya Complaints” — Casablanca, Morocco. The Smart City Atlas. https://1001smartcities.org/projects/casablanca-casachikaya-complaints/ (last verified 2026-07-30). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.