1001 Smart Cities
🇬🇧 Bristol

Bristol Operations Centre

🤖 AI-generated summary of the sources below · 🔎 Last verified · ◆ 15 sourced claims, none individually verified yet

This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

How this atlas is made · What “last verified” means · What “source-checked” means · The full record behind this page

Bristol City Council merged three control rooms — emergency control, traffic control and community-safety CCTV — onto one floor at 100 Temple Street, opening the Operations Centre on 16 October 2017. The same floor answers the council's telecare alarms: the UK certification register for technology-enabled care lists Bristol City Council's monitoring at the centre's address. Both halves already ran on fibre and ducting the council had bought from the cable firm Rediffusion around 2000, and the 2015 cabinet decision to renew that network and merge the rooms was to be recouped by leasing spare capacity to telecoms firms. It is staffed 24 hours a day.

Live 📅 since 2017
Outcome🔄 Ongoing
Evidence🏛️ Official
what does this mean?The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →
Run byBristol City Council
Scale🏙️ City-wide
FundingBristol City Council; the 2015 cabinet decision planned to recoup the network renewal by leasing spare capacity on the council-owned fibre and duct network to telecoms operators

📊 Impact

No independent evaluation of the centre has been published. What the council does publish is the estate: camera locations go out as an open dataset — 1,532 points when the layer was queried in August 2026 — but the licence limits published attributes to location, so the file does not say which cameras anyone is watching. Recorded CCTV images are kept for up to 28 days and ANPR data for two years. The telecare side is the audited side: TEC Quality, a UKAS-accredited certification body, lists the Operations Centre address as certified for TEC Monitoring. The council's own risk reports, meanwhile, told its audit committee every quarter from summer 2023 that Bristol's ability to respond to a major emergency could likely be overwhelmed, with a civil contingency team of three.

🎓 Lesson

The room is integrated because the cables are: traffic monitoring and pendant alarms already shared one council-owned network, so merging their operators cost a refurbishment rather than a new system. The limit showed in 2020, when the council's principal UTMC engineer said her team ran the traffic system from home through a hosted service but, in her words, due to data protection regulations they were not able to access CCTV pictures remotely — colleagues who had to be in the building became their eyes. Co-location is a physical arrangement, and only half of it travels.

📡 Data & IoTSafety & securityTraffic managementSensors & IoTHealth & care

Sources

↗ University of Bristol (partner institution, 23 October 2017)Carries the opening date ("opened one week ago (16 October)") and the verbatim scope: the centre "brings together and integrates the council's Emergency Control Centre, Traffic Control Centre and Community Safety (CCTV) Control Rooms for the first time along with other citizen service providers", plus "telecare, alarm and security monitoring and lone worker support with almost 60,000 welfare and telecare calls received every month". Deputy Mayor Craig Cheney is quoted saying the centre "links into the city's high speed fibre network through Bristol Is Open" — the sentence that keeps the two projects distinct.
↗ BBC News (media, 6 October 2015)Cabinet decision of 6 October 2015 under mayor George Ferguson. States that the council owns the underground cable network feeding "traffic monitoring and other services such as pendant alarms for the elderly", that "the council's three in-house CCTV systems will be housed in one control centre", that "a new control room will be set up at Temple Street", that the council "bought the network of fibre and ducting from the digital cable firm, Rediffusion" fifteen years earlier, and that costs "will be recouped by renting spare network space to the telecoms market".
↗ Bristol City Council — Operations Centre CCTV privacy notice (official, V4.4)The Operations Centre's own privacy notice. Bristol City Council is the data controller; the data collected includes "vehicle details via ANPR"; "Recorded CCTV images are stored for up to 28 days" and "ANPR Data is stored for 2 years". Names the recipients it may share with (Avon and Somerset Police, other forces, emergency services, HSE, insurers, First Group, Ashton Gate Stadium, National Highways, local universities, Category 1 responders under the Civil Contingencies Act 2004) and its processors (Johnson Controls for video management software; Chroma Vision for cameras and fibre). Complaint route is the ICO. Ends "V4.4"; the document states no date.
↗ Bristol City Council — Council CCTV cameras open dataset (official)Published 22 November 2016 · updated 5 September 2025Publisher Bristol City Council. Described as "CCTV Camera point locations. Attributes include reference numbers and information on camera make, monitoring, ownership and maintainence responsibilities." The licence field reads "Publication on externally facing websites must limit attribute information to Camera location only", and the public layer accordingly exposes only a location string. The ArcGIS service behind it (maps2.bristol.gov.uk .../ll_community_and_safety/MapServer/0) returned a feature count of 1,532 on 25 August 2026. Catalogue metadata gives issued 2016-11-22 and modified 2025-09-05.
↗ TEC Quality — QSF certified organisations register (certification body)Register of organisations certified to the Quality Standards Framework, audited by TEC Quality Ltd, which the page presents as UKAS-accredited. The Bristol row reads "Bristol City Council, Bristol Operations Centre, 2nd Floor 100 Temple Street, Bristol Avon BS1 6HT, United Kingdom" with scope "TEC Monitoring" — independent confirmation that the council's technology-enabled-care monitoring sits at the Operations Centre address, and the only external audit of any part of the centre found. Note the scope is monitoring only: several other councils on the same register also carry "Assessment of & Installation of TEC, Response Services". The register states no dates; read 25 August 2026.
Show 6 more sourcesShow fewer
↗ Highways Magazine — Bristol traffic control analysis by Siemens Mobility's ITS managing director (trade press, supplier-authored)Published 18 November 2020Bylined by Wilke Reints, managing director of Siemens Mobility Limited's Intelligent Traffic Systems business — supplier-authored, so treated as trade press rather than an independent account. Its value is the quoted Bristol City Council principal UTMC engineer, Jackie Davies: "due to data protection regulations, we are not able to access CCTV pictures remotely". Also states the traffic control service "was relaunched in 2017 as part of a brand new, integrated operations centre" bringing together "three disparate control centres", that the facility houses traffic control, emergency control and community safety (CCTV) control rooms plus telecare, alarm and security monitoring and lone-worker support, and that Siemens won the 2017 contract with the system launched that June (cloud-hosted UTC running SCOOT, plus ANPR-based network performance, VMS, car park and disruption modules).
↗ Bristol24/7 / Local Democracy Reporting Service (media, 18 June 2025)Local Democracy Reporting Service copy on a council audit committee. Reports that Bristol's operations centre is staffed around the clock, with the team monitoring public spaces and managing traffic, a central hub for CCTV cameras across the city and a control centre for major incidents; that audit committee members have received reports every three months since summer 2023 saying it is 'likely' the authority's ability to respond to major emergencies could be overwhelmed; that director of management of place Patsy Mellor described "a very, very small civil contingency team of only three people", one of them on duty 24 hours a day; and that a growth bid for two further officers was approved at budget-setting. The host returns HTTP 403 to automated reading, so the wording above is established through search results rather than a direct read.
↗ Bristol City Council — Guide to Bristol Careline (official)The council's own consumer page for its telecare service: a home unit and wearable pendant, "24 hours a day, 365 days a year", with the user pressing "your emergency button to call us at the control centre, any time, day or night". Current charge £3.68 per week plus VAT, billed quarterly, plus a £25 setup fee. The page states no date.
↗ Bristol City Council — CCTV in Bristol (official)The council's public CCTV page: "we only keep CCTV images for 28 days", the subject access route and its refusal grounds, CCTV "used by the Keeping Bristol Safe Partnership for the prevention and detection of crime", and a link to a public map of camera locations (maps.bristol.gov.uk, layer "Council CCTV Cameras"). No published performance or incident statistics appear here or elsewhere on the site. The page states no date.
↗ Southern Construction Framework — Bristol Operations Centre case study (public-sector framework)Construction framework record: Phase 2 refurbishment of Bristol City Council's headquarters at Temple Street, contractor Morgan Sindall, value £7.28m, completed October 2017, with the Operations Centre created on one floor as "the central hub for all CCTV cameras in the city" and "the control centre for major incidents", built to a higher security standard than the rest of the building. The £7.28m is the whole headquarters refurbishment, not the cost of the centre alone, which is why this entry states no cost. The page states no date.
↗ Bristol City Council Operations Centre Operator job advert (employer, via bristoljobs.co.uk)Bristol City Council recruitment copy, mirrored on a job board and shown as expired: "This is a state of the art, multi-purpose Centre, which has brought together the Emergency Control Centre, Traffic Management, and Community Safety (CCTV) Control Rooms." and "The Centre is a 24/7/365 days a year operational space". The role covers security alarm platforms, CCTV surveillance camera systems, out-of-hours telephony, intercom and radio, car park systems and concierge services, on 12-hour day and night shifts, subject to Enhanced DBS and police vetting (NPPV 2). The mirror carries no posting date, so it is used only for the centre's composition and hours, not for currency.

📅 How old is the evidence?

Two clocks, kept apart: when this entry’s sources were published, and what has happened to its record in the atlas. Documented span: since 2017. 5 of 11 sources carry a publication date, from 6 October 2015 to 18 June 2025.

When the sources were published

  1. BBC News (media, 6 October 2015)
  2. Bristol City Council — Council CCTV cameras open dataset (official) · updated 5 September 2025
  3. University of Bristol (partner institution, 23 October 2017)
  4. Highways Magazine — Bristol traffic control analysis by Siemens Mobility's ITS managing director (trade press, supplier-authored)
  5. Bristol24/7 / Local Democracy Reporting Service (media, 18 June 2025)

Every source, with links ↑

What happened to this record

  1. Entered the record
  2. Sources last read

Every revision, permanent →

Show your work What this page rests on and what it can’t tell you · all 15 claims with their sources · the forensic record

Evidence Passport · public beta 15 addressable claims, 11 source dossiers, one permanent baseline. The passport is unreviewed — an AI-assisted structural migration, not a human or expert endorsement. Every revision keeps a permanent copy under revision history.

Inspect the claims, one by one — verbatim text, sources and caveats for all 15

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-4fd4630883f91d34 quantitative
Bristol City Council merged three control rooms — emergency control, traffic control and community-safety CCTV — onto one floor at 100 Temple Street
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The University of Bristol release states the centre "brings together and integrates the council's Emergency Control Centre, Traffic Control Centre and Community Safety (CCTV) Control Rooms for the first time". The council's own recruitment copy repeats the trio in the past tense: "has brought together the Emergency Control Centre, Traffic Management, and Community Safety (CCTV) Control Rooms". The Southern Construction Framework record supplies the single floor of the Temple Street headquarters; the TEC Quality register and the TSA member directory both give the postal address as 2nd Floor, 100 Temple Street.
Caveat
The Traffic Control Centre was described as the traffic control service in the 2020 trade-press piece and as Traffic Management in the recruitment copy; the same team, named three ways.

Sources carrying this claim

  1. University of Bristol (partner institution, 23 October 2017)
  2. Southern Construction Framework — Bristol Operations Centre case study (public-sector framework)
  3. Bristol City Council Operations Centre Operator job advert (employer, via bristoljobs.co.uk)
Claim 2 clm-76c53fd2d52e9b16 quantitative
opening the Operations Centre on 16 October 2017
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The University of Bristol release of 23 October 2017 says the Smart City Operations Centre "opened one week ago (16 October)". The construction framework record independently gives completion in October 2017.
Caveat
Sources elsewhere give the official opening as October 2017 without a day; 16 October is the date in the contemporaneous release and is treated here as the operational opening, not a ceremony.

Sources carrying this claim

  1. University of Bristol (partner institution, 23 October 2017)
  2. Southern Construction Framework — Bristol Operations Centre case study (public-sector framework)
Claim 3 clm-7d6e58c9fdbc3d1d descriptive
The same floor answers the council's telecare alarms: the UK certification register for technology-enabled care lists Bristol City Council's monitoring at the centre's address
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
TEC Quality's register of organisations certified to the Quality Standards Framework carries the row "Bristol City Council, Bristol Operations Centre, 2nd Floor 100 Temple Street, Bristol Avon BS1 6HT, United Kingdom" with scope "TEC Monitoring", read on 25 August 2026 — a third party placing the council's telecare monitoring at the Operations Centre. The 2017 release independently lists "telecare, alarm and security monitoring and lone worker support" among the centre's services, and the council's own Careline page confirms the service is council-run and answered from a control centre.
Caveat
The register gives no certification or expiry date, so it evidences a current listing rather than a dated award.

Sources carrying this claim

  1. TEC Quality — QSF certified organisations register (certification body)
  2. University of Bristol (partner institution, 23 October 2017)
  3. Bristol City Council — Guide to Bristol Careline (official)
Claim 4 clm-93464a0d1d0db344 quantitative
Both halves already ran on fibre and ducting the council had bought from the cable firm Rediffusion around 2000
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The BBC report of the October 2015 cabinet decision states that "Bristol City Council owns the underground cable network which feeds cables around the city for traffic monitoring and other services such as pendant alarms for the elderly" and that "Fifteen years ago, the council bought the network of fibre and ducting from the digital cable firm, Rediffusion" — fifteen years before October 2015.
Caveat
"Around 2000" is derived from the report's "fifteen years ago" relative to October 2015; no source gives an exact purchase date.

Sources carrying this claim

  1. BBC News (media, 6 October 2015)
Claim 5 clm-f41c069d9ea2f7d0 quantitative
the 2015 cabinet decision to renew that network and merge the rooms was to be recouped by leasing spare capacity to telecoms firms
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
Same BBC report: the mayor approved the plan at the cabinet meeting of Tuesday 6 October 2015; "The network will be upgraded and the council's three in-house CCTV systems will be housed in one control centre. Costs will be recouped by renting spare network space to the telecoms market."
Caveat
This is the plan as approved in 2015. No source found confirms how much was actually recouped, and the entry does not claim it was.

Sources carrying this claim

  1. BBC News (media, 6 October 2015)
Claim 6 clm-2e808fe526d9e93a quantitative
It is staffed 24 hours a day
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The Local Democracy Reporting Service copy of 18 June 2025 says Bristol's operations centre is staffed around the clock, monitoring public spaces, managing traffic and acting as a control centre for major incidents. The council's Careline page states the service runs "24 hours a day, 365 days a year", and the council's recruitment copy describes "a 24/7/365 days a year operational space" with 12-hour day and night shifts.
Caveat
The find string is taken from the council's Careline page; the 2025 confirmation lives on bristol247.com, which returns HTTP 403 to automated reading.

Sources carrying this claim

  1. Bristol24/7 / Local Democracy Reporting Service (media, 18 June 2025)
  2. Bristol City Council — Guide to Bristol Careline (official)
  3. Bristol City Council Operations Centre Operator job advert (employer, via bristoljobs.co.uk)
Claim 7 clm-5a931a5008d96e89 descriptive
No independent evaluation of the centre has been published
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
A negative finding. Searches of the council site, its committee portal, the trade and local press turned up no evaluation, audit or performance report on the Operations Centre itself; the council's public CCTV page carries the subject-access route and the retention rule but no statistics. The one external audit found touches only the telecare service (see the TEC Quality claim). The council's committee portal (democracy.bristol.gov.uk) returns HTTP 403 to automated reading, so an unlisted committee paper cannot be ruled out.
Caveat
An absence established by search, not by a source stating it. The council's committee portal blocks automated reading, so this is a finding about what is discoverable, not a claim that no document exists.

Sources carrying this claim

  1. Bristol City Council — CCTV in Bristol (official)
Claim 8 clm-879b66c3456f998c quantitative
camera locations go out as an open dataset — 1,532 points when the layer was queried in August 2026
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The council publishes "Council CCTV cameras" on its open data portal with publisher "Bristol City Council"; the council's own CCTV page links a public map of the same layer. The ArcGIS service behind the dataset (maps2.bristol.gov.uk/server2/rest/services/ext/ll_community_and_safety/MapServer/0) answered returnCountOnly with 1,532 on 25 August 2026, repeated twice; sampled rows carry location strings such as "Lamb Street Bus Stop PTZ, St Jude's".
Caveat
The count is a live query result, not a printed figure, hence no locator string. It counts points in the published layer, which is not the same as the number of cameras the centre monitors — the dataset description says the internal version also records ownership and maintenance responsibility.

Sources carrying this claim

  1. Bristol City Council — Council CCTV cameras open dataset (official)
Claim 9 clm-bee34e2c7be3eca0 descriptive
the licence limits published attributes to location, so the file does not say which cameras anyone is watching
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The dataset's licence field reads: "Licence : Publication on externally facing websites must limit attribute information to Camera location only." Its description says the attributes include "reference numbers and information on camera make, monitoring, ownership and maintainence responsibilities" — none of which appear in the public layer, whose only substantive field is "Camera Location".
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Bristol City Council — Council CCTV cameras open dataset (official)
Claim 10 clm-1296c55f049b736b quantitative
Recorded CCTV images are kept for up to 28 days and ANPR data for two years
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The Operations Centre privacy notice lists retention as "1. Recorded CCTV images are stored for up to 28 days. 2. ANPR Data is stored for 2 years, as research projects often compare previous years with the current year." The council's public CCTV page repeats the 28 days: "we only keep CCTV images for 28 days".
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Bristol City Council — Operations Centre CCTV privacy notice (official, V4.4)
  2. Bristol City Council — CCTV in Bristol (official)
Claim 11 clm-ef50555ee86ef7fa descriptive
TEC Quality, a UKAS-accredited certification body, lists the Operations Centre address as certified for TEC Monitoring
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The certified-organisations register states that the listed organisations "have been certified to the Quality Standards Framework", audited by TEC Quality Ltd, and displays a UKAS accreditation symbol. The Bristol row gives the Operations Centre address with scope "TEC Monitoring".
Caveat
Scope is monitoring only. Several other councils in the same register additionally carry "Assessment of & Installation of TEC, Response Services", so the certificate covers the control room, not the assessment or the visit that follows an alarm.

Sources carrying this claim

  1. TEC Quality — QSF certified organisations register (certification body)
Claim 12 clm-2a64bec2847cafeb quantitative
told its audit committee every quarter from summer 2023 that Bristol's ability to respond to a major emergency could likely be overwhelmed, with a civil contingency team of three
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The Local Democracy Reporting Service copy states that audit committee members have received reports every three months since summer 2023 saying it is 'likely' that the authority's ability to respond to major emergencies could be overwhelmed, and quotes director of management of place Patsy Mellor: "Bristol is a city of events and a city of protests and we have a very, very small civil contingency team of only three people", one of whom is on duty 24 hours a day. Two further posts were funded at budget-setting.
Caveat
This is the council's own risk rating of its civil contingency function, not a judgement on the control room; the same report says two further posts were funded. The host returns HTTP 403 to automated reading, so no locator could be taken and the wording was established through search results.

Sources carrying this claim

  1. Bristol24/7 / Local Democracy Reporting Service (media, 18 June 2025)
Claim 13 clm-9015398dad1dd4bb descriptive
traffic monitoring and pendant alarms already shared one council-owned network
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The BBC report states that the council "owns the underground cable network which feeds cables around the city for traffic monitoring and other services such as pendant alarms for the elderly" — the two functions named on the same network, in the same sentence.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. BBC News (media, 6 October 2015)
Claim 14 clm-e488626faaa9d13a descriptive
the council's principal UTMC engineer said her team ran the traffic system from home through a hosted service
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
Bristol City Council's principal UTMC engineer Jackie Davies is quoted: "Because the hosted systems from Siemens Mobility can be accessed from anywhere, our team doesn't need to be in the control centre to operate effectively. In fact we are all quite used to working from home and can operate just as efficiently, even if we are miles apart."
Caveat
Published in a trade magazine under the byline of the supplier's managing director; the quotation is attributed to the council's own engineer, and the entry treats it as the council speaking, in a supplier-authored setting.

Sources carrying this claim

  1. Highways Magazine — Bristol traffic control analysis by Siemens Mobility's ITS managing director (trade press, supplier-authored)
Claim 15 clm-62b41c648f042c36 descriptive
due to data protection regulations they were not able to access CCTV pictures remotely
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
Same quotation, continued: "The only obstacle we had to overcome was that, due to data protection regulations, we are not able to access CCTV pictures remotely. So if we needed to, we called on colleagues from other teams who had to work from the centre to be our eyes on the ground."
Caveat
The entry paraphrases the first person of the quotation into reported speech; the source wording is the find string.

Sources carrying this claim

  1. Highways Magazine — Bristol traffic control analysis by Siemens Mobility's ITS managing director (trade press, supplier-authored)
Forensic record — source dossiers, gaps, hashes and the exact revision this page renders

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-08-25-bristol-baseline effective 2026-08-25 · created 2026-08-25

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:bacf5a977c185d0a20bba5a83002bc43cd7d9310893bd2d613ac32a0c4c466b7
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
15
of 15 claims mapped
11
source dossiers
5
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
Bristol City Council
Actor types
city-government
Funding model
public
Funding description
Bristol City Council; the 2015 cabinet decision planned to recoup the network renewal by leasing spare capacity on the council-owned fibre and duct network to telecoms operators
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

11 source dossiers

University of Bristol (partner institution, 23 October 2017) bristol.ac.uk · 3 linked claims

Open original source ↗

Stable source ID
src-c49059b0932f22bb
Publisher
Name not classified · bristol.ac.uk
Type / language
web-page · language not classified
Published
2017-10-23
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Carries the opening date ("opened one week ago (16 October)") and the verbatim scope: the centre "brings together and integrates the council's Emergency Control Centre, Traffic Control Centre and Community Safety (CCTV) Control Rooms for the first time along with other citizen service providers", plus "telecare, alarm and security monitoring and lone worker support with almost 60,000 welfare and telecare calls received every month". Deputy Mayor Craig Cheney is quoted saying the centre "links into the city's high speed fibre network through Bristol Is Open" — the sentence that keeps the two projects distinct.

Descriptive only — not page/paragraph exact
Claims linked
BBC News (media, 6 October 2015) bbc.co.uk · 3 linked claims

Open original source ↗

Stable source ID
src-f19aa138744b1650
Publisher
Name not classified · bbc.co.uk
Type / language
web-page · language not classified
Published
2015-10-06
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Cabinet decision of 6 October 2015 under mayor George Ferguson. States that the council owns the underground cable network feeding "traffic monitoring and other services such as pendant alarms for the elderly", that "the council's three in-house CCTV systems will be housed in one control centre", that "a new control room will be set up at Temple Street", that the council "bought the network of fibre and ducting from the digital cable firm, Rediffusion" fifteen years earlier, and that costs "will be recouped by renting spare network space to the telecoms market".

Descriptive only — not page/paragraph exact
Claims linked
Bristol City Council — Operations Centre CCTV privacy notice (official, V4.4) bristol.gov.uk · 1 linked claim

Open original source ↗

Stable source ID
src-e206947d64747ecb
Publisher
Name not classified · bristol.gov.uk
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The Operations Centre's own privacy notice. Bristol City Council is the data controller; the data collected includes "vehicle details via ANPR"; "Recorded CCTV images are stored for up to 28 days" and "ANPR Data is stored for 2 years". Names the recipients it may share with (Avon and Somerset Police, other forces, emergency services, HSE, insurers, First Group, Ashton Gate Stadium, National Highways, local universities, Category 1 responders under the Civil Contingencies Act 2004) and its processors (Johnson Controls for video management software; Chroma Vision for cameras and fibre). Complaint route is the ICO. Ends "V4.4"; the document states no date.

Descriptive only — not page/paragraph exact
Claims linked
Bristol City Council — Council CCTV cameras open dataset (official) opendata.bristol.gov.uk · 2 linked claims

Open original source ↗

Stable source ID
src-72ba5b37935e838c
Publisher
Name not classified · opendata.bristol.gov.uk
Type / language
web-page · language not classified
Published
2016-11-22
Updated
2025-09-05
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Publisher Bristol City Council. Described as "CCTV Camera point locations. Attributes include reference numbers and information on camera make, monitoring, ownership and maintainence responsibilities." The licence field reads "Publication on externally facing websites must limit attribute information to Camera location only", and the public layer accordingly exposes only a location string. The ArcGIS service behind it (maps2.bristol.gov.uk .../ll_community_and_safety/MapServer/0) returned a feature count of 1,532 on 25 August 2026. Catalogue metadata gives issued 2016-11-22 and modified 2025-09-05.

Descriptive only — not page/paragraph exact
Claims linked
TEC Quality — QSF certified organisations register (certification body) tecquality.org.uk · 2 linked claims

Open original source ↗

Stable source ID
src-bd4a13375c701849
Publisher
Name not classified · tecquality.org.uk
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Register of organisations certified to the Quality Standards Framework, audited by TEC Quality Ltd, which the page presents as UKAS-accredited. The Bristol row reads "Bristol City Council, Bristol Operations Centre, 2nd Floor 100 Temple Street, Bristol Avon BS1 6HT, United Kingdom" with scope "TEC Monitoring" — independent confirmation that the council's technology-enabled-care monitoring sits at the Operations Centre address, and the only external audit of any part of the centre found. Note the scope is monitoring only: several other councils on the same register also carry "Assessment of & Installation of TEC, Response Services". The register states no dates; read 25 August 2026.

Descriptive only — not page/paragraph exact
Claims linked
Highways Magazine — Bristol traffic control analysis by Siemens Mobility's ITS managing director (trade press, supplier-authored) highwaysmagazine.co.uk · 2 linked claims

Open original source ↗

Stable source ID
src-16a4e8ec9116b9be
Publisher
Name not classified · highwaysmagazine.co.uk
Type / language
web-page · language not classified
Published
2020-11-18
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Bylined by Wilke Reints, managing director of Siemens Mobility Limited's Intelligent Traffic Systems business — supplier-authored, so treated as trade press rather than an independent account. Its value is the quoted Bristol City Council principal UTMC engineer, Jackie Davies: "due to data protection regulations, we are not able to access CCTV pictures remotely". Also states the traffic control service "was relaunched in 2017 as part of a brand new, integrated operations centre" bringing together "three disparate control centres", that the facility houses traffic control, emergency control and community safety (CCTV) control rooms plus telecare, alarm and security monitoring and lone-worker support, and that Siemens won the 2017 contract with the system launched that June (cloud-hosted UTC running SCOOT, plus ANPR-based network performance, VMS, car park and disruption modules).

Descriptive only — not page/paragraph exact
Claims linked
Bristol24/7 / Local Democracy Reporting Service (media, 18 June 2025) bristol247.com · 2 linked claims

Open original source ↗

Stable source ID
src-35950da5b70bcc4e
Publisher
Name not classified · bristol247.com
Type / language
web-page · language not classified
Published
2025-06-18
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Local Democracy Reporting Service copy on a council audit committee. Reports that Bristol's operations centre is staffed around the clock, with the team monitoring public spaces and managing traffic, a central hub for CCTV cameras across the city and a control centre for major incidents; that audit committee members have received reports every three months since summer 2023 saying it is 'likely' the authority's ability to respond to major emergencies could be overwhelmed; that director of management of place Patsy Mellor described "a very, very small civil contingency team of only three people", one of them on duty 24 hours a day; and that a growth bid for two further officers was approved at budget-setting. The host returns HTTP 403 to automated reading, so the wording above is established through search results rather than a direct read.

Descriptive only — not page/paragraph exact
Claims linked
Bristol City Council — Guide to Bristol Careline (official) bristol.gov.uk · 2 linked claims

Open original source ↗

Stable source ID
src-910c07f3f5fcca47
Publisher
Name not classified · bristol.gov.uk
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The council's own consumer page for its telecare service: a home unit and wearable pendant, "24 hours a day, 365 days a year", with the user pressing "your emergency button to call us at the control centre, any time, day or night". Current charge £3.68 per week plus VAT, billed quarterly, plus a £25 setup fee. The page states no date.

Descriptive only — not page/paragraph exact
Claims linked
Bristol City Council — CCTV in Bristol (official) bristol.gov.uk · 2 linked claims

Open original source ↗

Stable source ID
src-cd4486c4bf7575c2
Publisher
Name not classified · bristol.gov.uk
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The council's public CCTV page: "we only keep CCTV images for 28 days", the subject access route and its refusal grounds, CCTV "used by the Keeping Bristol Safe Partnership for the prevention and detection of crime", and a link to a public map of camera locations (maps.bristol.gov.uk, layer "Council CCTV Cameras"). No published performance or incident statistics appear here or elsewhere on the site. The page states no date.

Descriptive only — not page/paragraph exact
Claims linked
Southern Construction Framework — Bristol Operations Centre case study (public-sector framework) southernconstructionframework.gov.uk · 2 linked claims

Open original source ↗

Stable source ID
src-33cb3720d23281d1
Publisher
Name not classified · southernconstructionframework.gov.uk
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Construction framework record: Phase 2 refurbishment of Bristol City Council's headquarters at Temple Street, contractor Morgan Sindall, value £7.28m, completed October 2017, with the Operations Centre created on one floor as "the central hub for all CCTV cameras in the city" and "the control centre for major incidents", built to a higher security standard than the rest of the building. The £7.28m is the whole headquarters refurbishment, not the cost of the centre alone, which is why this entry states no cost. The page states no date.

Descriptive only — not page/paragraph exact
Claims linked
Bristol City Council Operations Centre Operator job advert (employer, via bristoljobs.co.uk) bristoljobs.co.uk · 2 linked claims

Open original source ↗

Stable source ID
src-32c87db9bc780752
Publisher
Name not classified · bristoljobs.co.uk
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-25
Dossier created
2026-08-25
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Bristol City Council recruitment copy, mirrored on a job board and shown as expired: "This is a state of the art, multi-purpose Centre, which has brought together the Emergency Control Centre, Traffic Management, and Community Safety (CCTV) Control Rooms." and "The Centre is a 24/7/365 days a year operational space". The role covers security alarm platforms, CCTV surveillance camera systems, out-of-hours telephony, intercom and radio, car park systems and concierge services, on 12-hour day and night shifts, subject to Enhanced DBS and police vetting (NPPV 2). The mirror carries no posting date, so it is used only for the centre's composition and hours, not for currency.

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this passport
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.

Continue exploring

Compare this project

🇬🇧 Bristol Is Open — Programmable City Network Testbed · Bristol Not the same thing: the testbed company built the fibre, the control room runs on it. Bristol Is Open wound down; the centre did not. 🇺🇸 Houston TranStar Regional Mobility & Emergency Management Center · Houston Same room, different owner: Houston's floor is shared by four governments, Bristol's is one council merging its own three control rooms. 🇸🇬 HDB Smart-Enabled Homes & Smart Town Framework · Singapore Where the alarm goes: Singapore routes an elderly resident's sensor to family or a commercial service, Bristol to a council control room.

Explore the wider context

📟 A Reading Is Not a Decision🛡️ Safety & security guide🏙️ Bristol city profile📡 Data & IoT projects📖 Automated speed enforcement (speed cameras)📖 Integrated command and control centre (ICCC)📖 Adaptive traffic signals
📎 Cite this project

1001 Smart Cities (2026). “Bristol Operations Centre” — Bristol, United Kingdom. The Smart City Atlas. https://1001smartcities.org/projects/bristol-operations-centre/ (last verified 2026-08-25). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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