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Bristol City Council merged three control rooms — emergency control, traffic control and community-safety CCTV — onto one floor at 100 Temple Street
Permanent project revision
Revision 2026-08-25-bristol-baseline · effective 2026-08-25
Current revision. This is the snapshot used by the live entity page.
Created the first structured Evidence Passport with 15 claims and 11 source dossiers.
sha256:bacf5a977c185d0a20bba5a83002bc43cd7d9310893bd2d613ac32a0c4c466b7
add /evidencePassport — Added claim-level evidence mapping and source dossiers.add /revisionHistory — Established a permanent, hash-addressed baseline revision.The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.
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Bristol City Council merged three control rooms — emergency control, traffic control and community-safety CCTV — onto one floor at 100 Temple Street
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opening the Operations Centre on 16 October 2017
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The same floor answers the council's telecare alarms: the UK certification register for technology-enabled care lists Bristol City Council's monitoring at the centre's address
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Both halves already ran on fibre and ducting the council had bought from the cable firm Rediffusion around 2000
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the 2015 cabinet decision to renew that network and merge the rooms was to be recouped by leasing spare capacity to telecoms firms
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It is staffed 24 hours a day
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No independent evaluation of the centre has been published
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camera locations go out as an open dataset — 1,532 points when the layer was queried in August 2026
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the licence limits published attributes to location, so the file does not say which cameras anyone is watching
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Recorded CCTV images are kept for up to 28 days and ANPR data for two years
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TEC Quality, a UKAS-accredited certification body, lists the Operations Centre address as certified for TEC Monitoring
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told its audit committee every quarter from summer 2023 that Bristol's ability to respond to a major emergency could likely be overwhelmed, with a civil contingency team of three
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traffic monitoring and pendant alarms already shared one council-owned network
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the council's principal UTMC engineer said her team ran the traffic system from home through a hosted service
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due to data protection regulations they were not able to access CCTV pictures remotely
This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.
Awaiting operator and domain-expert review; publication of this revision implies neither.
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src-c49059b0932f22bbCarries the opening date ("opened one week ago (16 October)") and the verbatim scope: the centre "brings together and integrates the council's Emergency Control Centre, Traffic Control Centre and Community Safety (CCTV) Control Rooms for the first time along with other citizen service providers", plus "telecare, alarm and security monitoring and lone worker support with almost 60,000 welfare and telecare calls received every month". Deputy Mayor Craig Cheney is quoted saying the centre "links into the city's high speed fibre network through Bristol Is Open" — the sentence that keeps the two projects distinct.
src-f19aa138744b1650Cabinet decision of 6 October 2015 under mayor George Ferguson. States that the council owns the underground cable network feeding "traffic monitoring and other services such as pendant alarms for the elderly", that "the council's three in-house CCTV systems will be housed in one control centre", that "a new control room will be set up at Temple Street", that the council "bought the network of fibre and ducting from the digital cable firm, Rediffusion" fifteen years earlier, and that costs "will be recouped by renting spare network space to the telecoms market".
src-e206947d64747ecbThe Operations Centre's own privacy notice. Bristol City Council is the data controller; the data collected includes "vehicle details via ANPR"; "Recorded CCTV images are stored for up to 28 days" and "ANPR Data is stored for 2 years". Names the recipients it may share with (Avon and Somerset Police, other forces, emergency services, HSE, insurers, First Group, Ashton Gate Stadium, National Highways, local universities, Category 1 responders under the Civil Contingencies Act 2004) and its processors (Johnson Controls for video management software; Chroma Vision for cameras and fibre). Complaint route is the ICO. Ends "V4.4"; the document states no date.
src-72ba5b37935e838cPublisher Bristol City Council. Described as "CCTV Camera point locations. Attributes include reference numbers and information on camera make, monitoring, ownership and maintainence responsibilities." The licence field reads "Publication on externally facing websites must limit attribute information to Camera location only", and the public layer accordingly exposes only a location string. The ArcGIS service behind it (maps2.bristol.gov.uk .../ll_community_and_safety/MapServer/0) returned a feature count of 1,532 on 25 August 2026. Catalogue metadata gives issued 2016-11-22 and modified 2025-09-05.
src-bd4a13375c701849Register of organisations certified to the Quality Standards Framework, audited by TEC Quality Ltd, which the page presents as UKAS-accredited. The Bristol row reads "Bristol City Council, Bristol Operations Centre, 2nd Floor 100 Temple Street, Bristol Avon BS1 6HT, United Kingdom" with scope "TEC Monitoring" — independent confirmation that the council's technology-enabled-care monitoring sits at the Operations Centre address, and the only external audit of any part of the centre found. Note the scope is monitoring only: several other councils on the same register also carry "Assessment of & Installation of TEC, Response Services". The register states no dates; read 25 August 2026.
src-16a4e8ec9116b9beBylined by Wilke Reints, managing director of Siemens Mobility Limited's Intelligent Traffic Systems business — supplier-authored, so treated as trade press rather than an independent account. Its value is the quoted Bristol City Council principal UTMC engineer, Jackie Davies: "due to data protection regulations, we are not able to access CCTV pictures remotely". Also states the traffic control service "was relaunched in 2017 as part of a brand new, integrated operations centre" bringing together "three disparate control centres", that the facility houses traffic control, emergency control and community safety (CCTV) control rooms plus telecare, alarm and security monitoring and lone-worker support, and that Siemens won the 2017 contract with the system launched that June (cloud-hosted UTC running SCOOT, plus ANPR-based network performance, VMS, car park and disruption modules).
src-35950da5b70bcc4eLocal Democracy Reporting Service copy on a council audit committee. Reports that Bristol's operations centre is staffed around the clock, with the team monitoring public spaces and managing traffic, a central hub for CCTV cameras across the city and a control centre for major incidents; that audit committee members have received reports every three months since summer 2023 saying it is 'likely' the authority's ability to respond to major emergencies could be overwhelmed; that director of management of place Patsy Mellor described "a very, very small civil contingency team of only three people", one of them on duty 24 hours a day; and that a growth bid for two further officers was approved at budget-setting. The host returns HTTP 403 to automated reading, so the wording above is established through search results rather than a direct read.
src-910c07f3f5fcca47The council's own consumer page for its telecare service: a home unit and wearable pendant, "24 hours a day, 365 days a year", with the user pressing "your emergency button to call us at the control centre, any time, day or night". Current charge £3.68 per week plus VAT, billed quarterly, plus a £25 setup fee. The page states no date.
src-cd4486c4bf7575c2The council's public CCTV page: "we only keep CCTV images for 28 days", the subject access route and its refusal grounds, CCTV "used by the Keeping Bristol Safe Partnership for the prevention and detection of crime", and a link to a public map of camera locations (maps.bristol.gov.uk, layer "Council CCTV Cameras"). No published performance or incident statistics appear here or elsewhere on the site. The page states no date.
src-33cb3720d23281d1Construction framework record: Phase 2 refurbishment of Bristol City Council's headquarters at Temple Street, contractor Morgan Sindall, value £7.28m, completed October 2017, with the Operations Centre created on one floor as "the central hub for all CCTV cameras in the city" and "the control centre for major incidents", built to a higher security standard than the rest of the building. The £7.28m is the whole headquarters refurbishment, not the cost of the centre alone, which is why this entry states no cost. The page states no date.
src-32c87db9bc780752Bristol City Council recruitment copy, mirrored on a job board and shown as expired: "This is a state of the art, multi-purpose Centre, which has brought together the Emergency Control Centre, Traffic Management, and Community Safety (CCTV) Control Rooms." and "The Centre is a 24/7/365 days a year operational space". The role covers security alarm platforms, CCTV surveillance camera systems, out-of-hours telephony, intercom and radio, car park systems and concierge services, on 12-hour day and night shifts, subject to Enhanced DBS and police vetting (NPPV 2). The mirror carries no posting date, so it is used only for the centre's composition and hours, not for currency.