1001 Smart Cities

Permanent project revision

Warszawa 19115: Warsaw's Single Contact Centre for Reports and Questions

Revision 2026-10-17-baseline · effective 2026-10-17

Current revision. This is the snapshot used by the live entity page.

unreviewed

Created the first structured Evidence Passport with 23 claims and 7 source dossiers.

sha256:3366dc89663d3e69bae52d61e2cc3673e3ba55680700e43f3c33d41090106cf8
All revisions → Current entity page →

Change set

  • add /evidencePassport — Added claim-level evidence mapping and source dossiers.
  • add /revisionHistory — Established a permanent, hash-addressed baseline revision.
23
of 23 claims mapped
7
source dossiers
4
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Claims, one by one

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-10e9544e82f277d7 quantitative
Warszawa 19115 is the City of Warsaw's single contact centre
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The programme entry describes Warsaw 19115 as a unified contact centre for City Hall and the municipal units.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Interreg Europe — WARSAW 19115 City Contact Center (good practice, 20 Aug 2024)
Claim 3 clm-715a26e273a3e521 quantitative
residents have reached it around the clock by the 19115 phone line, a web portal, a mobile app, e-mail and chat
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The entry lists the channels: mobile app, web portal, phone, e-mail and chat, operating 24/7.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Interreg Europe — WARSAW 19115 City Contact Center (good practice, 20 Aug 2024)
Claim 4 clm-7db71f8fe31fa6b7 descriptive
to report a fallen tree, a pothole or a broken traffic light
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city's app description uses exactly these three examples of an intervention report.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Warszawa 19115 — Opis funkcji aplikacji mobilnej Warszawa 19115
Claim 5 clm-b856987172bbd9e1 descriptive
or to ask how the city works
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Over 215,000 contacts in 2025 were requests for information on matters of how the city functions.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. TVN Warszawa — Prawie 700 tysięcy zgłoszeń od mieszkańców stolicy (21 Jan 2026)
Claim 6 clm-bc069237458c321a quantitative
More than 90 city units, from district halls to the road, cleaning and transport authorities, are integrated into the system
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
City hall, quoted by the paper, says over 90 units of the city administration are integrated, naming the road (ZDM), city cleaning (ZOM) and transport (ZTM) authorities among the recipients.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Super Express — 4 miliony problemów w Warszawie. Mieszkańcy alarmują na potęgę (6 Nov 2021)
Claim 7 clm-8741e83798a32c44 descriptive
a report is forwarded automatically to the unit that has to act
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The programme entry says integration with municipal systems forwards reports automatically to the relevant unit; city hall, quoted by Super Express, says reports go directly to the responsible service.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Interreg Europe — WARSAW 19115 City Contact Center (good practice, 20 Aug 2024)
  2. Super Express — 4 miliony problemów w Warszawie. Mieszkańcy alarmują na potęgę (6 Nov 2021)
Claim 8 clm-54648ec7c432d029 descriptive
the resident gets a case number to follow it
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The app description says each report is confirmed with a number that lets the resident check what stage it has reached.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Warszawa 19115 — Opis funkcji aplikacji mobilnej Warszawa 19115
Claim 9 clm-e62ed3b885103815 quantitative
In 2025 it took almost 700,000 contacts
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The report, based on a city hall statement, gives almost 700,000 contacts to the 19115 centre in the previous year, 2025.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. TVN Warszawa — Prawie 700 tysięcy zgłoszeń od mieszkańców stolicy (21 Jan 2026)
Claim 10 clm-aa4eba8c12c38ca5 quantitative
over 450,000 reports of faults or requests for intervention and over 215,000 requests for information
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Over 450,000 concerned faults and the need for city services to intervene; over 215,000 times residents asked for information.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. TVN Warszawa — Prawie 700 tysięcy zgłoszeń od mieszkańców stolicy (21 Jan 2026)
Claim 11 clm-347add2b46c4edd2 quantitative
The phone still carried 305,000, the app over 230,000
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
By channel, the phone carried 305,000 contacts and the mobile app over 230,000.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. TVN Warszawa — Prawie 700 tysięcy zgłoszeń od mieszkańców stolicy (21 Jan 2026)
Claim 12 clm-67d2c45cf8ba3dd2 descriptive
The service is run by the city hall itself
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The app's terms name Warsaw City Hall as the service provider and the 19115 system as City Hall's internal IT system.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Warszawa 19115 — Regulamin korzystania z aplikacji mobilnej "Warszawa 19115"
Claim 13 clm-95367ea9c47d4101 quantitative
in 2021 the largest intervention type was badly parked vehicles, 97,904 reports, ahead of 64,430 requests to collect bulky or green waste
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The report's table of the top five interventions in 2021 is led by badly parked vehicles (97,904), followed by on-request collection of bulky and green waste (64,430).
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Urząd m.st. Warszawy — Raport o stanie miasta Warszawa 2021 (for the year 2021)
Claim 14 clm-fbcfa819f5948bce quantitative
Since 6 April 2023 the app no longer accepts anonymous parking reports
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The article reports that after the rule change of 6 April 2023 anonymous reports can only be made by phone.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Auto Świat — Nie zgłosisz już anonimowo źle zaparkowanego samochodu. Sprawa ma drugie dno (24 Apr 2023)
Claim 15 clm-0daf97d1c4de66f9 descriptive
a resident must give personal details and attach photos, the case is decided from the photos alone, and the app no longer brings a patrol or progress updates
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The app now requires personal data and photos; such reports are handled only on the basis of the photos, and a patrol or progress information can no longer be expected.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Auto Świat — Nie zgłosisz już anonimowo źle zaparkowanego samochodu. Sprawa ma drugie dno (24 Apr 2023)
Claim 16 clm-9979c338a1100981 quantitative
anonymous reports go only by phone to the municipal police on 986
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Anonymous reports can now be made only by calling the municipal police number 986; the app terms point to the same line.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Auto Świat — Nie zgłosisz już anonimowo źle zaparkowanego samochodu. Sprawa ma drugie dno (24 Apr 2023)
  2. Warszawa 19115 — Regulamin korzystania z aplikacji mobilnej "Warszawa 19115"
Claim 17 clm-0ebe5e37837417a1 quantitative
The contact centre said 79 per cent of the previous year's reports had needed supplementing before guards could act, and that the change shortens intake
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The 19115 centre told the paper that the change shortens the time to accept a report and that 79 per cent of reports in the previous year required supplementing before guards could intervene.
Caveat
This is the contact centre's own figure, given to the press; no published dataset behind it was found.

Sources carrying this claim

  1. Auto Świat — Nie zgłosisz już anonimowo źle zaparkowanego samochodu. Sprawa ma drugie dno (24 Apr 2023)
Claim 18 clm-7179a94eadb04580 descriptive
A reporter who gives full details can be summoned as a witness
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The app's current terms say a parking report with complete data may lead to a witness summons, decided by the municipal police.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Warszawa 19115 — Regulamin korzystania z aplikacji mobilnej "Warszawa 19115"
Claim 19 clm-bed8bf5f80122c59 quantitative
not appearing carries a fine of 1,000 złoty
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The article states that failing to appear for questioning risks a fine of 1,000 złoty.
Caveat
The article gives this as the fine a reporter risks; it does not report how often summonses are issued.

Sources carrying this claim

  1. Auto Świat — Nie zgłosisz już anonimowo źle zaparkowanego samochodu. Sprawa ma drugie dno (24 Apr 2023)
Claim 20 clm-f2ba8788d7b1e258 descriptive
The app's public map shows other residents' reports only while they are being handled
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The app description says the report map shows other users' reports that are currently being dealt with.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Warszawa 19115 — Opis funkcji aplikacji mobilnej Warszawa 19115
Claim 21 clm-721a0e7e797ef322 descriptive
the city's year-end figures count contacts by type and channel, not how long cases took or whether they were fixed
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city's 2025 summary, as reported, gives totals by type and by channel and hours of calls, but no resolution time and no measure of whether closed cases were fixed.
Caveat
The statement describes the 2025 year-end release; the city's in-app rating of closed reports, described in its 2021 report, is not published as a figure.

Sources carrying this claim

  1. TVN Warszawa — Prawie 700 tysięcy zgłoszeń od mieszkańców stolicy (21 Jan 2026)
Claim 22 clm-2c1a8bf4f6b516ad quantitative
Warsaw's own report for 2021 recorded 858 interventions per 1,000 residents in Wola and 51 in Wesoła, without saying why
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The report's chart of 19115 interventions per 1,000 residents by district shows Wola highest at 858 and Wesoła lowest at 51; the surrounding text gives no explanation.
Caveat
A rate per resident ignores people who work in or pass through a district; Wola holds a large office district.

Sources carrying this claim

  1. Urząd m.st. Warszawy — Raport o stanie miasta Warszawa 2021 (for the year 2021)
Claim 23 clm-5b079b8ad4f26e27 quantitative
critics of the 2023 parking rule likened it to breaking the thermometer, expecting fewer reports and better waiting times while the pavements stayed blocked
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Activists of the Stop Cham Warszawa channel compare the change to breaking a thermometer: reports will fall, waiting times for a patrol will fall and results will look better, while blocked pavements stay blocked.
Caveat
This is a prediction by critics in April 2023; no later figure on parking reports was found to test it.

Sources carrying this claim

  1. Auto Świat — Nie zgłosisz już anonimowo źle zaparkowanego samochodu. Sprawa ma drugie dno (24 Apr 2023)

Source dossiers and revision state

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-10-17-baseline effective 2026-10-17 · created 2026-10-17

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:3366dc89663d3e69bae52d61e2cc3673e3ba55680700e43f3c33d41090106cf8
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
23
of 23 claims mapped
7
source dossiers
4
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
Urząd m.st. Warszawy (Warsaw City Hall), Miejskie Centrum Kontaktu Warszawa 19115; cases go to more than 90 city units, parking reports to the municipal police (Straż Miejska)
Actor types
city-government
Funding model
public
Funding description
City of Warsaw (Urząd m.st. Warszawy), which provides the service; no budget figure located.
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

7 source dossiers

Super Express — 4 miliony problemów w Warszawie. Mieszkańcy alarmują na potęgę (6 Nov 2021) se.pl · 3 linked claims

Open original source ↗

Stable source ID
src-bb3779e1e0356532
Publisher
Name not classified · se.pl
Type / language
web-page · language not classified
Published
2021-11-06
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-17
Dossier created
2026-10-17
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Daily newspaper report by Alicja Franczuk quoting city hall: 3,868,277 reports since the service began on 4 November 2013, 682,705 in the last year; channels are the app, portal, 19115 phone, chat and e-mail, around the clock; more than 90 city units (offices, district halls, authorities and municipal companies) are integrated, and reports go directly to the responsible service such as ZDM, ZOM, ZTM or the waste bureau; almost 40 per cent of intervention reports concern roads, with illegal parking the most frequent worry.

Descriptive only — not page/paragraph exact
Claims linked
TVN Warszawa — Prawie 700 tysięcy zgłoszeń od mieszkańców stolicy (21 Jan 2026) tvn24.pl · 5 linked claims

Open original source ↗

Stable source ID
src-9c24fa81eec68672
Publisher
Name not classified · tvn24.pl
Type / language
web-page · language not classified
Published
2026-01-21
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-17
Dossier created
2026-10-17
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Report based on a city hall statement (PAP): almost 700,000 contacts to the 19115 contact centre in 2025, over 450,000 about faults and interventions, over 215,000 requests for information; by channel, phone 305,000, app over 230,000, portal over 94,000, e-mail over 66,000; 24/7 operation for 12 years and over 6.5 million reports since the start. The headline attributes the reports to the municipal police; the text attributes them to the 19115 centre.

Descriptive only — not page/paragraph exact
Claims linked
Urząd m.st. Warszawy — Raport o stanie miasta Warszawa 2021 (for the year 2021) bip.warszawa.pl · 2 linked claims

Open original source ↗

Stable source ID
src-24efc4c9d73510c7
Publisher
Name not classified · bip.warszawa.pl
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-17
Dossier created
2026-10-17
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The city's statutory annual report (Biuro Strategii i Analiz), section on the 19115 contact centre: reports by type, category and channel for 2017–2021 (2021: 346,556 by phone, 187,692 by app, 65,126 by portal); top five intervention types in 2021, led by badly parked vehicles (97,904) and bulky/green waste collection (64,430); a chart of 19115 interventions per 1,000 residents by district, from 858 in Wola to 51 in Wesoła; an in-app rating of each closed report, with a complaint option after a negative rating.

Descriptive only — not page/paragraph exact
Claims linked
Auto Świat — Nie zgłosisz już anonimowo źle zaparkowanego samochodu. Sprawa ma drugie dno (24 Apr 2023) auto-swiat.pl · 6 linked claims

Open original source ↗

Stable source ID
src-e9c2c692eab9b479
Publisher
Name not classified · auto-swiat.pl
Type / language
web-page · language not classified
Published
2023-04-24
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-17
Dossier created
2026-10-17
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Motoring news report: after the rule change of 6 April 2023 the 19115 app requires personal data and photos for parking reports, which are decided from photos without a patrol and without progress information; anonymous reports only by phone on 986; the contact centre says 79 per cent of the previous year's reports needed supplementing and the change shortens intake; reporters can be summoned as witnesses, with a 1,000 złoty fine for not appearing; activists of Stop Cham Warszawa compare the move to breaking a thermometer.

Descriptive only — not page/paragraph exact
Claims linked
Warszawa 19115 — Regulamin korzystania z aplikacji mobilnej "Warszawa 19115" warszawa19115.pl · 3 linked claims

Open original source ↗

Stable source ID
src-e6863f907db412e0
Publisher
Name not classified · warszawa19115.pl
Type / language
web-page · language not classified
Published
Not recorded
Updated
2026-09-22
Source last checked
No source-level check date
Record last verified
2026-10-17
Dossier created
2026-10-17
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The app's terms of use: the service provider is Warsaw City Hall; a parking report with complete data may lead to a witness summons, decided by the municipal police; report data feed the municipal police's threat map for operations; phone reports to the municipal police on 986.

Descriptive only — not page/paragraph exact
Claims linked
Warszawa 19115 — Opis funkcji aplikacji mobilnej Warszawa 19115 warszawa19115.pl · 3 linked claims

Open original source ↗

Stable source ID
src-5f86d612f51e77f4
Publisher
Name not classified · warszawa19115.pl
Type / language
web-page · language not classified
Published
Not recorded
Updated
2025-08-13
Source last checked
No source-level check date
Record last verified
2026-10-17
Dossier created
2026-10-17
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The city's description of the app: report a fallen tree, a pothole or a broken traffic light with an optional photo; the report goes to the 19115 contact centre, which confirms it with a case number for tracking; the 'Mapa zgłoszeń' shows other users' reports that are currently being handled.

Descriptive only — not page/paragraph exact
Claims linked
Interreg Europe — WARSAW 19115 City Contact Center (good practice, 20 Aug 2024) interregeurope.eu · 3 linked claims

Open original source ↗

Stable source ID
src-6b3e11a5202a019f
Publisher
Name not classified · interregeurope.eu
Type / language
web-page · language not classified
Published
2024-08-20
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-17
Dossier created
2026-10-17
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Good-practice entry submitted under the PROACTsme project: a unified contact centre for City Hall and municipal units, 24/7, via app, portal, phone, e-mail and chat; through integration with municipal systems, reported issues are automatically forwarded to the relevant unit and users can track progress; usage figures supplied by the programme.

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this file
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.