{ "schemaVersion": "1.0.0", "constitutionVersion": "1.0.0", "createdAt": "2026-08-12T00:00:00Z", "description": "Append-only Evidence Passport records. Old revisions are immutable; corrections create a new revision and preserve the previous permalink.", "entity": { "type": "project", "id": "warsaw-19115", "title": "Warszawa 19115: Warsaw's Single Contact Centre for Reports and Questions", "canonicalUrl": "https://1001smartcities.org/projects/warsaw-19115/" }, "currentRevisionId": "2026-10-17-baseline", "revisions": [ { "id": "2026-10-17-baseline", "createdAt": "2026-10-17T22:21:30Z", "effectiveAt": "2026-10-17", "changeType": "baseline", "summary": "Created the first structured Evidence Passport with 23 claims and 7 source dossiers.", "preparedBy": { "type": "automation", "label": "AI-assisted evidence preparation", "humanApproved": false }, "review": { "status": "unreviewed", "by": null, "date": null, "note": "Awaiting operator and domain-expert review; publication of this revision implies neither." }, "changes": [ { "operation": "add", "path": "/evidencePassport", "summary": "Added claim-level evidence mapping and source dossiers." }, { "operation": "add", "path": "/revisionHistory", "summary": "Established a permanent, hash-addressed baseline revision." } ], "snapshotHash": "sha256:3366dc89663d3e69bae52d61e2cc3673e3ba55680700e43f3c33d41090106cf8", "snapshot": { "asOf": "2026-10-17", "projectFingerprint": "sha256:63553f42cf7a080ef9e42e3253a60cf3b69df72cb53ce9ff5c28da14593d143c", "assurance": { "status": "unreviewed", "scope": "evidence-passport-revision", "statement": "AI-assisted structural preparation. This revision has not been reviewed by a human or subject-matter expert.", "machineChecks": [ "schema", "publication-diff-contract", "material-project-fingerprint", "claim-text-drift", "source-reference-resolution", "complete-source-dossier", "snapshot-hash" ] }, "projectState": { "status": "live", "outcome": "ongoing", "evidenceGrade": "official", "timeline": { "started": 2013, "ended": null } }, "governance": { "operator": "Urząd m.st. Warszawy (Warsaw City Hall), Miejskie Centrum Kontaktu Warszawa 19115; cases go to more than 90 city units, parking reports to the municipal police (Straż Miejska)", "actorTypes": [ "city-government" ], "fundingModel": "public", "fundingDescription": "City of Warsaw (Urząd m.st. Warszawy), which provides the service; no budget figure located.", "cost": null, "ownership": null, "decisionRights": null, "exitConditions": null }, "claims": [ { "id": "clm-10e9544e82f277d7", "field": "snippet", "text": "Warszawa 19115 is the City of Warsaw's single contact centre", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-6b3e11a5202a019f" ], "supportNote": "The programme entry describes Warsaw 19115 as a unified contact centre for City Hall and the municipal units.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-c0fc4a277869c9d7", "field": "snippet", "text": "Since 4 November 2013", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-bb3779e1e0356532" ], "supportNote": "Citing city hall, the paper dates the start of the service to 4 November 2013.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-715a26e273a3e521", "field": "snippet", "text": "residents have reached it around the clock by the 19115 phone line, a web portal, a mobile app, e-mail and chat", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-6b3e11a5202a019f" ], "supportNote": "The entry lists the channels: mobile app, web portal, phone, e-mail and chat, operating 24/7.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-7db71f8fe31fa6b7", "field": "snippet", "text": "to report a fallen tree, a pothole or a broken traffic light", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-5f86d612f51e77f4" ], "supportNote": "The city's app description uses exactly these three examples of an intervention report.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-b856987172bbd9e1", "field": "snippet", "text": "or to ask how the city works", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-9c24fa81eec68672" ], "supportNote": "Over 215,000 contacts in 2025 were requests for information on matters of how the city functions.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-bc069237458c321a", "field": "snippet", "text": "More than 90 city units, from district halls to the road, cleaning and transport authorities, are integrated into the system", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-bb3779e1e0356532" ], "supportNote": "City hall, quoted by the paper, says over 90 units of the city administration are integrated, naming the road (ZDM), city cleaning (ZOM) and transport (ZTM) authorities among the recipients.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-8741e83798a32c44", "field": "snippet", "text": "a report is forwarded automatically to the unit that has to act", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-6b3e11a5202a019f", "src-bb3779e1e0356532" ], "supportNote": "The programme entry says integration with municipal systems forwards reports automatically to the relevant unit; city hall, quoted by Super Express, says reports go directly to the responsible service.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-54648ec7c432d029", "field": "snippet", "text": "the resident gets a case number to follow it", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-5f86d612f51e77f4" ], "supportNote": "The app description says each report is confirmed with a number that lets the resident check what stage it has reached.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-e62ed3b885103815", "field": "snippet", "text": "In 2025 it took almost 700,000 contacts", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-9c24fa81eec68672" ], "supportNote": "The report, based on a city hall statement, gives almost 700,000 contacts to the 19115 centre in the previous year, 2025.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-aa4eba8c12c38ca5", "field": "snippet", "text": "over 450,000 reports of faults or requests for intervention and over 215,000 requests for information", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-9c24fa81eec68672" ], "supportNote": "Over 450,000 concerned faults and the need for city services to intervene; over 215,000 times residents asked for information.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-347add2b46c4edd2", "field": "snippet", "text": "The phone still carried 305,000, the app over 230,000", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-9c24fa81eec68672" ], "supportNote": "By channel, the phone carried 305,000 contacts and the mobile app over 230,000.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-67d2c45cf8ba3dd2", "field": "snippet", "text": "The service is run by the city hall itself", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-e6863f907db412e0" ], "supportNote": "The app's terms name Warsaw City Hall as the service provider and the 19115 system as City Hall's internal IT system.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-95367ea9c47d4101", "field": "impact", "text": "in 2021 the largest intervention type was badly parked vehicles, 97,904 reports, ahead of 64,430 requests to collect bulky or green waste", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-24efc4c9d73510c7" ], "supportNote": "The report's table of the top five interventions in 2021 is led by badly parked vehicles (97,904), followed by on-request collection of bulky and green waste (64,430).", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-fbcfa819f5948bce", "field": "impact", "text": "Since 6 April 2023 the app no longer accepts anonymous parking reports", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-e9c2c692eab9b479" ], "supportNote": "The article reports that after the rule change of 6 April 2023 anonymous reports can only be made by phone.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-0daf97d1c4de66f9", "field": "impact", "text": "a resident must give personal details and attach photos, the case is decided from the photos alone, and the app no longer brings a patrol or progress updates", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-e9c2c692eab9b479" ], "supportNote": "The app now requires personal data and photos; such reports are handled only on the basis of the photos, and a patrol or progress information can no longer be expected.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-9979c338a1100981", "field": "impact", "text": "anonymous reports go only by phone to the municipal police on 986", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-e9c2c692eab9b479", "src-e6863f907db412e0" ], "supportNote": "Anonymous reports can now be made only by calling the municipal police number 986; the app terms point to the same line.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-0ebe5e37837417a1", "field": "impact", "text": "The contact centre said 79 per cent of the previous year's reports had needed supplementing before guards could act, and that the change shortens intake", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-e9c2c692eab9b479" ], "supportNote": "The 19115 centre told the paper that the change shortens the time to accept a report and that 79 per cent of reports in the previous year required supplementing before guards could intervene.", "caveat": "This is the contact centre's own figure, given to the press; no published dataset behind it was found.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-7179a94eadb04580", "field": "impact", "text": "A reporter who gives full details can be summoned as a witness", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-e6863f907db412e0" ], "supportNote": "The app's current terms say a parking report with complete data may lead to a witness summons, decided by the municipal police.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-bed8bf5f80122c59", "field": "impact", "text": "not appearing carries a fine of 1,000 złoty", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-e9c2c692eab9b479" ], "supportNote": "The article states that failing to appear for questioning risks a fine of 1,000 złoty.", "caveat": "The article gives this as the fine a reporter risks; it does not report how often summonses are issued.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-f2ba8788d7b1e258", "field": "impact", "text": "The app's public map shows other residents' reports only while they are being handled", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-5f86d612f51e77f4" ], "supportNote": "The app description says the report map shows other users' reports that are currently being dealt with.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-721a0e7e797ef322", "field": "impact", "text": "the city's year-end figures count contacts by type and channel, not how long cases took or whether they were fixed", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-9c24fa81eec68672" ], "supportNote": "The city's 2025 summary, as reported, gives totals by type and by channel and hours of calls, but no resolution time and no measure of whether closed cases were fixed.", "caveat": "The statement describes the 2025 year-end release; the city's in-app rating of closed reports, described in its 2021 report, is not published as a figure.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-2c1a8bf4f6b516ad", "field": "lesson", "text": "Warsaw's own report for 2021 recorded 858 interventions per 1,000 residents in Wola and 51 in Wesoła, without saying why", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-24efc4c9d73510c7" ], "supportNote": "The report's chart of 19115 interventions per 1,000 residents by district shows Wola highest at 858 and Wesoła lowest at 51; the surrounding text gives no explanation.", "caveat": "A rate per resident ignores people who work in or pass through a district; Wola holds a large office district.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-5b079b8ad4f26e27", "field": "lesson", "text": "critics of the 2023 parking rule likened it to breaking the thermometer, expecting fewer reports and better waiting times while the pavements stayed blocked", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-e9c2c692eab9b479" ], "supportNote": "Activists of the Stop Cham Warszawa channel compare the change to breaking a thermometer: reports will fall, waiting times for a patrol will fall and results will look better, while blocked pavements stay blocked.", "caveat": "This is a prediction by critics in April 2023; no later figure on parking reports was found to test it.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } } ], "sources": [ { "id": "src-bb3779e1e0356532", "title": "Super Express — 4 miliony problemów w Warszawie. Mieszkańcy alarmują na potęgę (6 Nov 2021)", "url": "https://www.se.pl/warszawa/4-miliony-problemow-w-warszawie-mieszkancy-alarmuja-na-potege-aa-888g-VMqN-k7ji.html", "publisher": { "name": null, "domain": "se.pl", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-c0fc4a277869c9d7", "clm-bc069237458c321a", "clm-8741e83798a32c44" ], "temporal": { "publishedAt": "2021-11-06", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-10-17", "dossierCreatedAt": "2026-10-17", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "Daily newspaper report by Alicja Franczuk quoting city hall: 3,868,277 reports since the service began on 4 November 2013, 682,705 in the last year; channels are the app, portal, 19115 phone, chat and e-mail, around the clock; more than 90 city units (offices, district halls, authorities and municipal companies) are integrated, and reports go directly to the responsible service such as ZDM, ZOM, ZTM or the waste bureau; almost 40 per cent of intervention reports concern roads, with illegal parking the most frequent worry.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-9c24fa81eec68672", "title": "TVN Warszawa — Prawie 700 tysięcy zgłoszeń od mieszkańców stolicy (21 Jan 2026)", "url": "https://tvn24.pl/tvnwarszawa/wola/warszawa-straz-miejska-otrzymala-prawie-700-tysiecy-zgloszen-w-ubieglym-roku-st8861224", "publisher": { "name": null, "domain": "tvn24.pl", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-b856987172bbd9e1", "clm-e62ed3b885103815", "clm-aa4eba8c12c38ca5", "clm-347add2b46c4edd2", "clm-721a0e7e797ef322" ], "temporal": { "publishedAt": "2026-01-21", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-10-17", "dossierCreatedAt": "2026-10-17", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "Report based on a city hall statement (PAP): almost 700,000 contacts to the 19115 contact centre in 2025, over 450,000 about faults and interventions, over 215,000 requests for information; by channel, phone 305,000, app over 230,000, portal over 94,000, e-mail over 66,000; 24/7 operation for 12 years and over 6.5 million reports since the start. The headline attributes the reports to the municipal police; the text attributes them to the 19115 centre.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-24efc4c9d73510c7", "title": "Urząd m.st. Warszawy — Raport o stanie miasta Warszawa 2021 (for the year 2021)", "url": "https://bip.warszawa.pl/documents/d/guest/raport-o-stanie-miasta-2021", "publisher": { "name": null, "domain": "bip.warszawa.pl", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-95367ea9c47d4101", "clm-2c1a8bf4f6b516ad" ], "temporal": { "publishedAt": null, "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-10-17", "dossierCreatedAt": "2026-10-17", "retrievedAt": null, "status": "record-date-only" }, "locator": { "type": "descriptive-source-note", "value": "The city's statutory annual report (Biuro Strategii i Analiz), section on the 19115 contact centre: reports by type, category and channel for 2017–2021 (2021: 346,556 by phone, 187,692 by app, 65,126 by portal); top five intervention types in 2021, led by badly parked vehicles (97,904) and bulky/green waste collection (64,430); a chart of 19115 interventions per 1,000 residents by district, from 858 in Wola to 51 in Wesoła; an in-app rating of each closed report, with a complaint option after a negative rating.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-e9c2c692eab9b479", "title": "Auto Świat — Nie zgłosisz już anonimowo źle zaparkowanego samochodu. Sprawa ma drugie dno (24 Apr 2023)", "url": "https://www.auto-swiat.pl/wiadomosci/aktualnosci/nie-zglosisz-juz-anonimowo-zle-zaparkowanego-samochodu-sprawa-ma-drugie-dno/xdtm1qm", "publisher": { "name": null, "domain": "auto-swiat.pl", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-fbcfa819f5948bce", "clm-0daf97d1c4de66f9", "clm-9979c338a1100981", "clm-0ebe5e37837417a1", "clm-bed8bf5f80122c59", "clm-5b079b8ad4f26e27" ], "temporal": { "publishedAt": "2023-04-24", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-10-17", "dossierCreatedAt": "2026-10-17", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "Motoring news report: after the rule change of 6 April 2023 the 19115 app requires personal data and photos for parking reports, which are decided from photos without a patrol and without progress information; anonymous reports only by phone on 986; the contact centre says 79 per cent of the previous year's reports needed supplementing and the change shortens intake; reporters can be summoned as witnesses, with a 1,000 złoty fine for not appearing; activists of Stop Cham Warszawa compare the move to breaking a thermometer.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-e6863f907db412e0", "title": "Warszawa 19115 — Regulamin korzystania z aplikacji mobilnej \"Warszawa 19115\"", "url": "https://warszawa19115.pl/-/regulamin-korzystania-z-aplikacji-mobilnej", "publisher": { "name": null, "domain": "warszawa19115.pl", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-67d2c45cf8ba3dd2", "clm-9979c338a1100981", "clm-7179a94eadb04580" ], "temporal": { "publishedAt": null, "updatedAt": "2026-09-22", "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-10-17", "dossierCreatedAt": "2026-10-17", "retrievedAt": null, "status": "record-date-only" }, "locator": { "type": "descriptive-source-note", "value": "The app's terms of use: the service provider is Warsaw City Hall; a parking report with complete data may lead to a witness summons, decided by the municipal police; report data feed the municipal police's threat map for operations; phone reports to the municipal police on 986.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-5f86d612f51e77f4", "title": "Warszawa 19115 — Opis funkcji aplikacji mobilnej Warszawa 19115", "url": "https://warszawa19115.pl/-/opis-funkcji-aplikacji-mobilnej-warszawa-19115", "publisher": { "name": null, "domain": "warszawa19115.pl", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-7db71f8fe31fa6b7", "clm-54648ec7c432d029", "clm-f2ba8788d7b1e258" ], "temporal": { "publishedAt": null, "updatedAt": "2025-08-13", "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-10-17", "dossierCreatedAt": "2026-10-17", "retrievedAt": null, "status": "record-date-only" }, "locator": { "type": "descriptive-source-note", "value": "The city's description of the app: report a fallen tree, a pothole or a broken traffic light with an optional photo; the report goes to the 19115 contact centre, which confirms it with a case number for tracking; the 'Mapa zgłoszeń' shows other users' reports that are currently being handled.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-6b3e11a5202a019f", "title": "Interreg Europe — WARSAW 19115 City Contact Center (good practice, 20 Aug 2024)", "url": "https://www.interregeurope.eu/good-practices/warsaw-19115-city-contact-center", "publisher": { "name": null, "domain": "interregeurope.eu", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-10e9544e82f277d7", "clm-715a26e273a3e521", "clm-8741e83798a32c44" ], "temporal": { "publishedAt": "2024-08-20", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-10-17", "dossierCreatedAt": "2026-10-17", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "Good-practice entry submitted under the PROACTsme project: a unified contact centre for City Hall and municipal units, 24/7, via app, portal, phone, e-mail and chat; through integration with municipal systems, reported issues are automatically forwarded to the relevant unit and users can track progress; usage figures supplied by the programme.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } } ], "coverage": { "claimsTotal": 23, "claimsMapped": 23, "sourcesTotal": 7, "sourcesUsedByClaims": 7, "sourcesWithPublicationDate": 4, "sourcesWithArchive": 0, "sourcesWithExactLocator": 0, "sourcesWithContentHash": 0 }, "limits": [ "Publisher names and source languages have not yet been classified; domains are recorded without guessing.", "Existing source notes are descriptive locators, not page- or paragraph-exact citations.", "A missing archive, publication date or content hash is shown as null rather than inferred.", "The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim." ] } } ] }