1001 Smart Cities

Permanent project revision

e-Health Surabaya — Online Queueing for Public Clinics

Revision 2026-08-26-claim-mapping · effective 2026-08-02

Superseded. A later revision exists: 2026-08-27-source-dating →

unreviewed

Added a six-claim evidence mapping and a sourced lesson; the 63-clinic figure is now attributed to the evaluation that states it rather than to the city explainer that does not, and the impact carries the evaluation's full list of shortcomings, including that the clinic staffs a person to operate the kiosk.

sha256:dbc73457d8755782b8fee2d56ea069bf63c9c04bda60e2459899959007fb4fde
All revisions → Current entity page →

Change set

  • replace /snapshot/projectFingerprint — Updated projectFingerprint to the current sourced project record.
  • replace /snapshot/claims — Updated claims to the current sourced project record.
  • replace /snapshot/sources — Updated sources to the current sourced project record.
6
of 6 claims mapped
3
source dossiers
1
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Claims, one by one

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-83f63f10ce127ca3 quantitative
letting residents book a queue number at any of the city's 63 public health centres (puskesmas) and two hospitals
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The evaluation states that two hospitals and 63 puskesmas are registered in the application; the city's explainer describes choosing between a hospital and a puskesmas to register.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Evaluasi Aplikasi e-Health di Puskesmas Jagir Kota Surabaya (Publika, Universitas Negeri Surabaya)
  2. Antrian Online Puskesmas dan Rumah Sakit dengan eHealth (blc.surabaya.go.id)
Claim 2 clm-a2a896fe0ba60942 descriptive
It is run by the Surabaya City Health Office and offers Indonesian, Javanese and Madurese
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The health office's own portal carries the service; the city explainer lists the three languages the site offers.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. e-health (dinkes.surabaya.go.id)
  2. Antrian Online Puskesmas dan Rumah Sakit dengan eHealth (blc.surabaya.go.id)
Claim 3 clm-004f958dbe8af681 descriptive
Residents can identify themselves by national ID number or by the RFID chip in their eKTP identity card, and print or screenshot the queue number that comes back
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The city explainer describes searching by NIK or by the RFID in the eKTP, and printing or screenshotting the queue number.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Antrian Online Puskesmas dan Rumah Sakit dengan eHealth (blc.surabaya.go.id)
Claim 4 clm-12c6d9daddf9c97a descriptive
A published evaluation of the app at one puskesmas concluded it was working, and named what was missing: outreach conducted only through that clinic's own Posyandu programme, recurring connection trouble, an app available for Android only, and ageing equipment
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The evaluation's conclusion states that the application ran well but with shortcomings: outreach only through the clinic's Posyandu programme, connection trouble, an app used only by Android smartphone users, and facilities that are still lacking.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Evaluasi Aplikasi e-Health di Puskesmas Jagir Kota Surabaya (Publika, Universitas Negeri Surabaya)
Claim 5 clm-0d596d0720b30b0b descriptive
The clinic's own e-Health provision consists of an e-Kiosk, a monitor and a member of staff whose job is to help people operate the kiosk
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The evaluation lists the clinic's e-Health facilities as an e-Kiosk, a monitor and an assisting officer for operating the e-Kiosk.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Evaluasi Aplikasi e-Health di Puskesmas Jagir Kota Surabaya (Publika, Universitas Negeri Surabaya)
Claim 6 clm-8443be957386101f descriptive
a person employed to operate the kiosk for the people it was meant to spare a queue
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The clinic's listed e-Health facilities include an officer assisting with the operation of the e-Kiosk.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Evaluasi Aplikasi e-Health di Puskesmas Jagir Kota Surabaya (Publika, Universitas Negeri Surabaya)

Source dossiers and revision state

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-08-26-claim-mapping effective 2026-08-02 · created 2026-08-26

Awaiting operator and domain-expert review; publication of this revision implies neither.

Erratum on this revision's envelope. The snapshot, its hash and its permanent link are untouched.

  • createdAt previously read 2026-08-26T23:45:00Z. The batching script that produced this revision advanced createdAt into the future to satisfy the strictly-increasing order the validator requires per entity. The value never recorded a real event; the corrected value is the moment the revision provably existed in the repository. Corrected to 2026-08-26T23:13:33Z on 2026-08-27; evidence: first appears in commit 5e17071a63, committed 2026-08-26T23:13:33Z.
sha256:dbc73457d8755782b8fee2d56ea069bf63c9c04bda60e2459899959007fb4fde
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
6
of 6 claims mapped
3
source dossiers
1
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
Surabaya City Health Office (Dinas Kesehatan Kota Surabaya)
Actor types
city-government
Funding model
public
Funding description
Not recorded
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

3 source dossiers

Antrian Online Puskesmas dan Rumah Sakit dengan eHealth (blc.surabaya.go.id) blc.surabaya.go.id · 3 linked claims

Open original source ↗

Stable source ID
src-65b308624ba4bf9a
Publisher
Name not classified · blc.surabaya.go.id
Type / language
web-page · language not classified
Published
2018-08-15
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-02
Dossier created
2026-08-26
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

City-run explainer confirming the app's purpose, coverage across 63 puskesmas, and multilingual support.

Descriptive only — not page/paragraph exact
Claims linked
e-health (dinkes.surabaya.go.id) dinkes.surabaya.go.id · 1 linked claim

Open original source ↗

Stable source ID
src-17db27fdcacc94c2
Publisher
Name not classified · dinkes.surabaya.go.id
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-02
Dossier created
2026-08-26
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Health Office's own portal tag page confirming it is the operating agency.

Descriptive only — not page/paragraph exact
Claims linked
Evaluasi Aplikasi e-Health di Puskesmas Jagir Kota Surabaya (Publika, Universitas Negeri Surabaya) ejournal.unesa.ac.id · 4 linked claims

Open original source ↗

Stable source ID
src-5930d511bcb184ff
Publisher
Name not classified · ejournal.unesa.ac.id
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-02
Dossier created
2026-08-26
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Independent academic evaluation; source for the adoption/usability gap noted in the snippet.

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this passport
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.