1001 Smart Cities
👥 Society
🇮🇩 Surabaya

e-Health Surabaya — Online Queueing for Public Clinics

e-Health Surabaya launched in 2014 as a website and app letting residents book a queue number at any of the city's 63 public health centres (puskesmas) and two hospitals, instead of arriving before dawn to wait in line. It is run by the Surabaya City Health Office and supports Indonesian, Javanese, and Madurese. A published evaluation at one puskesmas found that many patients still needed help from counter staff to complete registration through the app, suggesting real adoption lags the tool's design.

Live 📅 since 2014

🤖 AI-generated summary of the sources below — how this works · 🔎 Last verified

👥 SocietyHealth & careDigital government
Scale🏙️ City-wide

📖 Terms in this entry: Civic participation platform · Digital identity · Open data

Sources

↗ Antrian Online Puskesmas dan Rumah Sakit dengan eHealth (blc.surabaya.go.id)City-run explainer confirming the app's purpose, coverage across 63 puskesmas, and multilingual support.
↗ e-health (dinkes.surabaya.go.id)Health Office's own portal tag page confirming it is the operating agency.
↗ Evaluasi Aplikasi e-Health di Puskesmas Jagir Kota Surabaya (Publika, Universitas Negeri Surabaya)Independent academic evaluation; source for the adoption/usability gap noted in the snippet.

This overview was generated with AI from the public sources listed above and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

Continue exploring

Compare this project

🇮🇩 Government Resource Management System (GRMS) — Integrated Budget & Procurement · Surabaya Both Surabaya e-gov systems from the same decade, one facing residents (queue booking), the other purely internal (budgeting). 🇮🇩 Surabaya Single Window (SSW) — Integrated Online Licensing · Surabaya Both are Surabaya digitization efforts moving a paper process online, and both lack published current usage statistics. 🇹🇭 Dusit Model: Shared Records & Video Clinics Across Four Districts · Bangkok Both digitize primary-care access in Southeast Asia, but Bangkok's shared records reach across four districts, not one app. 🇮🇳 Doorstep Delivery of Public Services · New Delhi Opposite fix for the same gap: Delhi sent staff to residents' homes instead of expecting them to self-serve through an app.

Explore the wider context

🗺️ Your City's Problem Map Is Really a Map of Who Complains🏥 Health & care guide🏙️ Surabaya city profile👥 Society projects
📎 Cite this project

1001 Smart Cities (2026). “e-Health Surabaya — Online Queueing for Public Clinics” — Surabaya, Indonesia. The Smart City Atlas. https://1001smartcities.org/projects/surabaya-ehealth/ (last verified 2026-08-02). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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