1001 Smart Cities
🏛️ Governance
🇮🇩 Surabaya

Surabaya Single Window (SSW) — Integrated Online Licensing

Surabaya Single Window (SSW) went live on 14 March 2013 under a mayoral regulation, moving business permits and licences into one online system instead of separate paper trails at each city department. The platform was rebuilt as 'SSW Alfa' and relaunched in December 2021, when Mayor Eri Cahyadi said every remaining paper-based permit would move into the app going forward. The city has not published current processing-time or permit-volume statistics for the rebuilt system.

Live 📅 since 2013

🤖 AI-generated summary of the sources below — how this works · 🔎 Last verified

🏛️ GovernanceDigital government
Scale🏙️ City-wide

📖 Terms in this entry: Civic participation platform · Digital identity · Open data

Sources

↗ Apa itu Surabaya Single Window (blc.surabaya.go.id)City-run explainer describing SSW's purpose and coordinating departments.
↗ Sempurnakan Surabaya Single Window, Wali Kota Eri: Semua Perijinan di Surabaya Melalui Aplikasi! (surabaya.go.id, 27 Nov 2021)Confirms the SSW Alfa rebuild and its December 2021 relaunch.
↗ Surabaya Single Window (KPPOD)Independent local-governance research body covering SSW as a licensing reform case.

This overview was generated with AI from the public sources listed above and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

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Compare this project

🇵🇭 Manila's Business One-Stop Shop · Manila Same consolidation move: Manila folded permits, treasury and zoning into one office; Surabaya did it online instead. 🇨🇳 Yukuaiban: Chongqing's One-Stop Government Services App · Chongqing Same one-login model replacing separate department counters, just built for a Chinese megacity instead of Surabaya. 🇧🇭 National eGovernment Service Identity Loop · Manama Bahrain's SIJILAT is the same idea — one hub for commercial licensing — bundled into a broader national eGov login. 🇮🇩 Surabaya Waste Fleet GPS Tracking & Cleanliness Dashboard · Surabaya Same city's digitization arc: business permits went online in 2013, waste trucks got GPS-tracked over a decade later.

Explore the wider context

🗺️ Your City's Problem Map Is Really a Map of Who Complains🪪 Digital government guide🏙️ Surabaya city profile🏛️ Governance projects
📎 Cite this project

1001 Smart Cities (2026). “Surabaya Single Window (SSW) — Integrated Online Licensing” — Surabaya, Indonesia. The Smart City Atlas. https://1001smartcities.org/projects/surabaya-single-window/ (last verified 2026-08-02). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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