clm-b1e0fbb854c7b1c1
descriptive
from rubbish and tree pruning to street lighting
Permanent project revision
Sistema Único de Reclamos: Montevideo's Single Complaints Register
Revision 2026-11-07-baseline · effective 2026-11-07
Current revision. This is the snapshot used by the live entity page.
unreviewed
Created the first structured Evidence Passport with 10 claims and 4 source dossiers.
sha256:5be15afdd90f3116ac847e14469f6b317c8227f0412c4798572ef00f8f509be0
Change set
add/evidencePassport— Added claim-level evidence mapping and source dossiers.add/revisionHistory— Established a permanent, hash-addressed baseline revision.
- 10
- of 10 claims mapped
- 4
- source dossiers
- 1
- publication dates recorded
- 0
- archives linked
- 0
- exact locators
- 0
- content captures hashed
Claims, one by one
The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.
clm-eba521e4317e5860
quantitative
Its records start on 1 November 2016
Sources carrying this claim
clm-a31be3a4c1bb73b8
descriptive
complaints reach it in person at the zonal community centres, through the Intendencia's call centre, its web portal, its mobile app, and third-party apps such as Por Mi Barrio
Sources carrying this claim
clm-ec9bf6149a776eb1
descriptive
Each complaint is entered, in progress or finished, and 'finished' covers both a solved problem and a case closed with a reason why it does not apply
Sources carrying this claim
clm-904e214066c48d8a
quantitative
Almost half of all complaints across the channels concern cleaning, according to a 2018 case study
Sources carrying this claim
clm-c9ef7220b19e55a9
descriptive
The full register is published as open data and overwritten every month
Sources carrying this claim
clm-841eea5778f41e13
quantitative
whose latest version dates from June 2023
Sources carrying this claim
clm-1b75cc68e8d003a3
descriptive
puts complaint filing next to bus times and transport complaints
Sources carrying this claim
clm-e03942a72ad284c5
descriptive
Introducing it, the Intendencia reported finding tens of thousands of complaints still listed as pending although they had been solved, and procedures shown as done that nobody had handled
Sources carrying this claim
clm-3d74e6fa383b0d02
descriptive
its own definition of 'finished' still puts solved problems and turned-down cases in one status
Sources carrying this claim
Source dossiers and revision state
This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.
unreviewed
Revision 2026-11-07-baseline
effective 2026-11-07 · created 2026-11-07
Awaiting operator and domain-expert review; publication of this revision implies neither.
sha256:5be15afdd90f3116ac847e14469f6b317c8227f0412c4798572ef00f8f509be0
- 10
- of 10 claims mapped
- 4
- source dossiers
- 1
- publication dates recorded
- 0
- archives linked
- 0
- exact locators
- 0
- content captures hashed
Governance facts carried by the record
- Operator
- Intendencia de Montevideo (its information technology division publishes the register)
- Actor types
- city-government
- Funding model
- public
- Funding description
- Not recorded
- Cost
- Not recorded
- Ownership
- Not recorded
- Decision rights
- Not recorded
- Exit conditions
- Not recorded
4 source dossiers
El Observador — La IMM tendrá una ventanilla única para trámites y reclamos (23 Oct 2017)
- Stable source ID
src-4b4e4fccdfa4d31a- Publisher
- Name not classified · elobservador.com.uy
- Type / language
- web-page · language not classified
- Published
- 2017-10-23
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-11-07
- Dossier created
- 2026-11-07
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Report on the Intendencia's plan for a single counter for procedures and complaints. It says the Intendencia acquired software called Sistema Único de Reclamos and found tens of thousands of complaints listed as pending although already solved, and procedures listed as done that nobody had attended; an official says complaints were previously not followed up.
- Claims linked
AGESIC — Catálogo Nacional de Datos Abiertos: Reclamos registrados en el Sistema Único de Reclamos de la Intendencia de Montevideo (dataset page)
- Stable source ID
src-702957f24010c46b- Publisher
- Name not classified · catalogodatos.gub.uy
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-11-07
- Dossier created
- 2026-11-07
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Dataset page for the complaints register. It covers every complaint recorded in the SUR from 1 November 2016 to the end of the previous month, overwritten monthly; lists the entry channels (zonal community centres, call centre, web portal, the Intendencia's app, third-party apps such as Por Mi Barrio); and defines the three states, where 'finished' can mean the problem is solved or that the reason it does not apply or the reason for closure has been given.
Intendencia de Montevideo — 'Intendencia de Montevideo' app, Apple App Store listing
- Stable source ID
src-2b03776bb54bf783- Publisher
- Name not classified · apps.apple.com
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- 2023-06-13
- Source last checked
- No source-level check date
- Record last verified
- 2026-11-07
- Dossier created
- 2026-11-07
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
App Store listing of the Intendencia's app, developer Montevideo DTI. It describes access to Cómo ir, transport (STM) complaints and the city's response system in one app, with complaints about cleaning, sweeping, trees and lighting and e-mail updates on their status. The latest version in its history, 2.1.0, is dated 13 June 2023.
Carolina Aguerre and Carla Bonina — Por Mi Barrio: Hallazgos, Lecciones y Futuro (December 2018)
- Stable source ID
src-6a621dad00a815b9- Publisher
- Name not classified · zenodo.org
- Type / language
- pdf · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-11-07
- Dossier created
- 2026-11-07
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Case study of Por Mi Barrio by two researchers, supported by Fundación Avina. Among its findings: almost half of all complaints the Intendencia receives across its channels (phone, web, app, Por Mi Barrio and counter) fall in the cleaning category.
- Claims linked
Known limits of this file
- Publisher names and source languages have not yet been classified; domains are recorded without guessing.
- Existing source notes are descriptive locators, not page- or paragraph-exact citations.
- A missing archive, publication date or content hash is shown as null rather than inferred.
- The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.