{
 "schemaVersion": "1.0.0",
 "constitutionVersion": "1.0.0",
 "createdAt": "2026-08-12T00:00:00Z",
 "description": "Append-only Evidence Passport records. Old revisions are immutable; corrections create a new revision and preserve the previous permalink.",
 "entity": {
  "type": "project",
  "id": "montevideo-sur-complaints",
  "title": "Sistema Único de Reclamos: Montevideo's Single Complaints Register",
  "canonicalUrl": "https://1001smartcities.org/projects/montevideo-sur-complaints/"
 },
 "currentRevisionId": "2026-11-07-baseline",
 "revisions": [
  {
   "id": "2026-11-07-baseline",
   "createdAt": "2026-11-07T12:57:59Z",
   "effectiveAt": "2026-11-07",
   "changeType": "baseline",
   "summary": "Created the first structured Evidence Passport with 10 claims and 4 source dossiers.",
   "preparedBy": {
    "type": "automation",
    "label": "AI-assisted evidence preparation",
    "humanApproved": false
   },
   "review": {
    "status": "unreviewed",
    "by": null,
    "date": null,
    "note": "Awaiting operator and domain-expert review; publication of this revision implies neither."
   },
   "changes": [
    {
     "operation": "add",
     "path": "/evidencePassport",
     "summary": "Added claim-level evidence mapping and source dossiers."
    },
    {
     "operation": "add",
     "path": "/revisionHistory",
     "summary": "Established a permanent, hash-addressed baseline revision."
    }
   ],
   "snapshotHash": "sha256:5be15afdd90f3116ac847e14469f6b317c8227f0412c4798572ef00f8f509be0",
   "snapshot": {
    "asOf": "2026-11-07",
    "projectFingerprint": "sha256:df0b597628dea9527e37f629f04faa6a2da63aefe163ee92cba00c2cec88e8a8",
    "assurance": {
     "status": "unreviewed",
     "scope": "evidence-passport-revision",
     "statement": "AI-assisted structural preparation. This revision has not been reviewed by a human or subject-matter expert.",
     "machineChecks": [
      "schema",
      "publication-diff-contract",
      "material-project-fingerprint",
      "claim-text-drift",
      "source-reference-resolution",
      "complete-source-dossier",
      "snapshot-hash"
     ]
    },
    "projectState": {
     "status": "live",
     "outcome": "ongoing",
     "evidenceGrade": "official",
     "timeline": {
      "started": 2016,
      "ended": null
     }
    },
    "governance": {
     "operator": "Intendencia de Montevideo (its information technology division publishes the register)",
     "actorTypes": [
      "city-government"
     ],
     "fundingModel": "public",
     "fundingDescription": null,
     "cost": null,
     "ownership": null,
     "decisionRights": null,
     "exitConditions": null
    },
    "claims": [
     {
      "id": "clm-b1e0fbb854c7b1c1",
      "field": "snippet",
      "text": "from rubbish and tree pruning to street lighting",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-2b03776bb54bf783"
      ],
      "supportNote": "The app listing names complaints about particular situations in the city such as cleaning, sweeping, trees and lighting.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-eba521e4317e5860",
      "field": "snippet",
      "text": "Its records start on 1 November 2016",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-702957f24010c46b"
      ],
      "supportNote": "The dataset holds complaints recorded in the SUR from 1 November 2016 onwards.",
      "caveat": "El Observador reported the purchase of the software in October 2017; the published register nonetheless starts in November 2016.",
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-a31be3a4c1bb73b8",
      "field": "snippet",
      "text": "complaints reach it in person at the zonal community centres, through the Intendencia's call centre, its web portal, its mobile app, and third-party apps such as Por Mi Barrio",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-702957f24010c46b"
      ],
      "supportNote": "The dataset lists five entry channels: in person at the zonal community centres, the call centre, the portal, the Intendencia's mobile app, and third-party apps such as Por Mi Barrio.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-ec9bf6149a776eb1",
      "field": "snippet",
      "text": "Each complaint is entered, in progress or finished, and 'finished' covers both a solved problem and a case closed with a reason why it does not apply",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-702957f24010c46b"
      ],
      "supportNote": "The dataset defines three states; 'finalizado' means the handling has ended, whether the problem is solved or the reason it does not apply or the reason for closure is reported.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-904e214066c48d8a",
      "field": "snippet",
      "text": "Almost half of all complaints across the channels concern cleaning, according to a 2018 case study",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-6a621dad00a815b9"
      ],
      "supportNote": "The case study notes that almost half of the complaints the Intendencia receives through all its channels fall in the cleaning category.",
      "caveat": "A descriptive figure from the period of the study, not a current count.",
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-c9ef7220b19e55a9",
      "field": "snippet",
      "text": "The full register is published as open data and overwritten every month",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-702957f24010c46b"
      ],
      "supportNote": "The dataset is published in the national open-data catalogue and its data are overwritten every month with the current state of the complaints.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-841eea5778f41e13",
      "field": "snippet",
      "text": "whose latest version dates from June 2023",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-2b03776bb54bf783"
      ],
      "supportNote": "The listing's version history shows version 2.1.0 dated 13 June 2023 as the latest.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-1b75cc68e8d003a3",
      "field": "snippet",
      "text": "puts complaint filing next to bus times and transport complaints",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-2b03776bb54bf783"
      ],
      "supportNote": "The listing says the app gives access to Cómo ir, STM complaints and the city's response system, so a user can check bus times and file complaints about transport or about the city.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-e03942a72ad284c5",
      "field": "lesson",
      "text": "Introducing it, the Intendencia reported finding tens of thousands of complaints still listed as pending although they had been solved, and procedures shown as done that nobody had handled",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-4b4e4fccdfa4d31a"
      ],
      "supportNote": "El Observador reports that, in acquiring the Sistema Único de Reclamos, the Intendencia identified tens of thousands of complaints listed as pending though already solved, and procedures shown as done that nobody had attended.",
      "caveat": "The finding is the Intendencia's own diagnosis as reported by the newspaper; the underlying audit is not public.",
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-3d74e6fa383b0d02",
      "field": "lesson",
      "text": "its own definition of 'finished' still puts solved problems and turned-down cases in one status",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-702957f24010c46b"
      ],
      "supportNote": "The published definition of 'finalizado' covers a solved problem as well as a case closed with the reason it does not apply.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     }
    ],
    "sources": [
     {
      "id": "src-4b4e4fccdfa4d31a",
      "title": "El Observador — La IMM tendrá una ventanilla única para trámites y reclamos (23 Oct 2017)",
      "url": "https://www.elobservador.com.uy/nota/la-imm-tendra-una-ventanilla-unica-para-tramites-y-reclamos--20171023500",
      "publisher": {
       "name": null,
       "domain": "elobservador.com.uy",
       "classification": "not-classified"
      },
      "sourceType": "web-page",
      "language": "und",
      "role": "claim-evidence",
      "claimRefs": [
       "clm-e03942a72ad284c5"
      ],
      "temporal": {
       "publishedAt": "2017-10-23",
       "updatedAt": null,
       "sourceCheckedAt": null,
       "recordLastVerifiedAt": "2026-11-07",
       "dossierCreatedAt": "2026-11-07",
       "retrievedAt": null,
       "status": "publication-and-record-dates-recorded"
      },
      "locator": {
       "type": "descriptive-source-note",
       "value": "Report on the Intendencia's plan for a single counter for procedures and complaints. It says the Intendencia acquired software called Sistema Único de Reclamos and found tens of thousands of complaints listed as pending although already solved, and procedures listed as done that nobody had attended; an official says complaints were previously not followed up.",
       "exact": false
      },
      "preservation": {
       "archiveUrl": null,
       "archivedAt": null,
       "contentHash": null,
       "status": "not-captured"
      }
     },
     {
      "id": "src-702957f24010c46b",
      "title": "AGESIC — Catálogo Nacional de Datos Abiertos: Reclamos registrados en el Sistema Único de Reclamos de la Intendencia de Montevideo (dataset page)",
      "url": "https://catalogodatos.gub.uy/dataset/reclamos-registrados-en-el-sistema-unico-de-reclamos-de-la-intendencia-de-montevideo",
      "publisher": {
       "name": null,
       "domain": "catalogodatos.gub.uy",
       "classification": "not-classified"
      },
      "sourceType": "web-page",
      "language": "und",
      "role": "claim-evidence",
      "claimRefs": [
       "clm-eba521e4317e5860",
       "clm-a31be3a4c1bb73b8",
       "clm-ec9bf6149a776eb1",
       "clm-c9ef7220b19e55a9",
       "clm-3d74e6fa383b0d02"
      ],
      "temporal": {
       "publishedAt": null,
       "updatedAt": null,
       "sourceCheckedAt": null,
       "recordLastVerifiedAt": "2026-11-07",
       "dossierCreatedAt": "2026-11-07",
       "retrievedAt": null,
       "status": "record-date-only"
      },
      "locator": {
       "type": "descriptive-source-note",
       "value": "Dataset page for the complaints register. It covers every complaint recorded in the SUR from 1 November 2016 to the end of the previous month, overwritten monthly; lists the entry channels (zonal community centres, call centre, web portal, the Intendencia's app, third-party apps such as Por Mi Barrio); and defines the three states, where 'finished' can mean the problem is solved or that the reason it does not apply or the reason for closure has been given.",
       "exact": false
      },
      "preservation": {
       "archiveUrl": null,
       "archivedAt": null,
       "contentHash": null,
       "status": "not-captured"
      }
     },
     {
      "id": "src-2b03776bb54bf783",
      "title": "Intendencia de Montevideo — 'Intendencia de Montevideo' app, Apple App Store listing",
      "url": "https://apps.apple.com/uy/app/intendencia-de-montevideo/id1130550991",
      "publisher": {
       "name": null,
       "domain": "apps.apple.com",
       "classification": "not-classified"
      },
      "sourceType": "web-page",
      "language": "und",
      "role": "claim-evidence",
      "claimRefs": [
       "clm-b1e0fbb854c7b1c1",
       "clm-841eea5778f41e13",
       "clm-1b75cc68e8d003a3"
      ],
      "temporal": {
       "publishedAt": null,
       "updatedAt": "2023-06-13",
       "sourceCheckedAt": null,
       "recordLastVerifiedAt": "2026-11-07",
       "dossierCreatedAt": "2026-11-07",
       "retrievedAt": null,
       "status": "record-date-only"
      },
      "locator": {
       "type": "descriptive-source-note",
       "value": "App Store listing of the Intendencia's app, developer Montevideo DTI. It describes access to Cómo ir, transport (STM) complaints and the city's response system in one app, with complaints about cleaning, sweeping, trees and lighting and e-mail updates on their status. The latest version in its history, 2.1.0, is dated 13 June 2023.",
       "exact": false
      },
      "preservation": {
       "archiveUrl": null,
       "archivedAt": null,
       "contentHash": null,
       "status": "not-captured"
      }
     },
     {
      "id": "src-6a621dad00a815b9",
      "title": "Carolina Aguerre and Carla Bonina — Por Mi Barrio: Hallazgos, Lecciones y Futuro (December 2018)",
      "url": "https://zenodo.org/records/2531028/files/Por%20Mi%20barrio_20181221.pdf",
      "publisher": {
       "name": null,
       "domain": "zenodo.org",
       "classification": "not-classified"
      },
      "sourceType": "pdf",
      "language": "und",
      "role": "claim-evidence",
      "claimRefs": [
       "clm-904e214066c48d8a"
      ],
      "temporal": {
       "publishedAt": null,
       "updatedAt": null,
       "sourceCheckedAt": null,
       "recordLastVerifiedAt": "2026-11-07",
       "dossierCreatedAt": "2026-11-07",
       "retrievedAt": null,
       "status": "record-date-only"
      },
      "locator": {
       "type": "descriptive-source-note",
       "value": "Case study of Por Mi Barrio by two researchers, supported by Fundación Avina. Among its findings: almost half of all complaints the Intendencia receives across its channels (phone, web, app, Por Mi Barrio and counter) fall in the cleaning category.",
       "exact": false
      },
      "preservation": {
       "archiveUrl": null,
       "archivedAt": null,
       "contentHash": null,
       "status": "not-captured"
      }
     }
    ],
    "coverage": {
     "claimsTotal": 10,
     "claimsMapped": 10,
     "sourcesTotal": 4,
     "sourcesUsedByClaims": 4,
     "sourcesWithPublicationDate": 1,
     "sourcesWithArchive": 0,
     "sourcesWithExactLocator": 0,
     "sourcesWithContentHash": 0
    },
    "limits": [
     "Publisher names and source languages have not yet been classified; domains are recorded without guessing.",
     "Existing source notes are descriptive locators, not page- or paragraph-exact citations.",
     "A missing archive, publication date or content hash is shown as null rather than inferred.",
     "The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim."
    ]
   }
  }
 ]
}