Permanent project revision

Miami 311: A County Line and a City Record That Stops in 2024

Revision 2026-08-20-claim-baseline · effective 2026-07-26

Superseded. A later revision exists: 2026-08-21-source-dates →

unreviewed

Created the first structured Evidence Passport with 9 claims and 11 source dossiers.

sha256:8be0a5e53bf645769a45c446eb351b86fa07d7a2d10ae5fa61d82158804a2781

All revisions → Current entity page →

Change set

add /evidencePassport — Added claim-level evidence mapping and source dossiers.
add /revisionHistory — Established a permanent, hash-addressed baseline revision.

9: of 9 claims mapped
11: source dossiers
1: publication dates recorded
0: archives linked
0: exact locators
0: content captures hashed

Claims, one by one

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-830bf0e3236959eb quantitative

The number its own website tells residents to dial, 311 or 305-468-5900, rings at Miami-Dade County's contact centre

Published field: snippet · verbatim
Mapping: mapped · no interpretation or interpolation added by this passport
What the mapping says: The city's own instruction to residents is 'Dial 311 or 305-468-5900' — the county's number — and the page names no city-run 311 line and no city reporting app. The county's operator page confirms the shared jurisdiction: the centre handles 'a variety of Miami-Dade County and City of Miami services'.
Caveat: No claim-specific caveat recorded

Sources carrying this claim

City of Miami — Solve a Problem
Miami-Dade County — 311 Contact Center (operator)

Claim 2 clm-361eb2cf365413be descriptive

which handles county and City of Miami requests in English, Spanish and Haitian Creole and closes on Sundays

Published field: snippet · verbatim
Mapping: mapped · no interpretation or interpolation added by this passport
What the mapping says: The operator page, fetched 26 July 2026, gives the hours as 'Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m., while closed on Sundays and holidays' — not a 24-hour line — and the languages as 'in English, Spanish and Haitian Creole'.
Caveat: No claim-specific caveat recorded

Sources carrying this claim

Miami-Dade County — 311 Contact Center (operator)

Claim 3 clm-643eda8572f2f2de descriptive

it records the channel each request arrived by, a goal in days for its case type, the days actually taken and an overdue flag

Published field: snippet · verbatim
Mapping: mapped · no interpretation or interpolation added by this passport
What the mapping says: The layer's field list, read on 26 July 2026, carries method_received, goal_days, actual_completed_days, ticket_closed_date_time, OverDueFlag, District and Ticket_Priority.
Caveat: The meaning of OverDueFlag is not documented anywhere this desk could reach, so the entry reports records 'flagged overdue' and claims nothing about resolution.

Sources carrying this claim

City of Miami 311 feature layer (queried directly)

Claim 4 clm-bb1fd73c4ebc5004 quantitative

It ends on 12 August 2024, the day the county moved 311 onto a new platform

Published field: snippet · verbatim
Mapping: mapped · no interpretation or interpolation added by this passport
What the mapping says: The publisher's own metadata states the layer holds 'point features representing the locations of service requests placed by the public via the county's 311 service system. The dataset displayed encompasses the time range from 2022 to the last available date of August 12, 2024 when Miami-Dade County migrated the 311 system to a new platform.'
Caveat: The item's title says 'Since 2015' and the data does not reach back that far; the entry follows the data, not the title.

Sources carrying this claim

City of Miami 311 Service Requests Since 2015 — ArcGIS item record

Claim 5 clm-3cedd8267f06b988 quantitative

88,078 City of Miami requests in the published extract, counted from the city's own feature layer on 26 July 2026, covering October 2022 to 12 August 2024; calendar 2023 alone ran to 46,481

Published field: impact · verbatim
Mapping: mapped · no interpretation or interpolation added by this passport
What the mapping says: returnCountOnly on the layer gave 88,078 on 26 July 2026. A group-by on created_year_month gave months 202210 through 20248 and a calendar-2023 total of 46,481; the three yearly blocks sum exactly to 88,078.
Caveat: Counted directly from the published layer by this desk, not taken from any press account or city statement.

Sources carrying this claim

City of Miami 311 feature layer (queried directly)

Claim 6 clm-32ec63f74a703489 quantitative

Phone carried 75,600 of them, 86 percent, against 5,764 from the iPhone and Android apps, 6.5 percent, and 2,858 from the web

Published field: impact · verbatim
Mapping: mapped · no interpretation or interpolation added by this passport
What the mapping says: A group-by on method_received gave PHONE 75,600, IPHONE 4,092, ANDROID 1,672, WEB 2,858, EMAIL 2,841, PROACT 872, SOCIALMEDIA 65 and WALKIN 18. The app rows correspond to 311Direct, the county application that lets residents of Miami-Dade County and the City of Miami report problems, attach a photo, stay anonymous and check status.
Caveat: No claim-specific caveat recorded

Sources carrying this claim

City of Miami 311 feature layer (queried directly)
311Direct — Google Play listing

Claim 7 clm-47e4c0c5c92b9760 quantitative

23,951 records, 27 percent, carry the overdue flag

Published field: impact · verbatim
Mapping: mapped · no interpretation or interpolation added by this passport
What the mapping says: A group-by on ticket_status and OverDueFlag gave 23,951 records flagged 1, of which 19,908 sit on CLOSED cases, against 62,993 closed and not flagged.
Caveat: The meaning of the flag is undocumented, so this is a count of records flagged overdue and says nothing about whether the underlying problem was resolved.

Sources carrying this claim

City of Miami 311 feature layer (queried directly)

Claim 8 clm-6640e9925301123f quantitative

Miami-Dade's published series runs 2013 to 2023 and the city's extract stops at the August 2024 migration

Published field: lesson · verbatim
Mapping: mapped · no interpretation or interpolation added by this passport
What the mapping says: A search of the county's published items on 26 July 2026 returned exactly 11 datasets, all owned by MDPublisher, for the years 2013 to 2023 — no 2024 and no 2025 file. Combined with the city extract's 12 August 2024 cut-off, the public record goes cold after the migration.
Caveat: No claim-specific caveat recorded

Sources carrying this claim

Miami-Dade County Open Data Hub — 311 datasets
City of Miami 311 Service Requests Since 2015 — ArcGIS item record

Claim 9 clm-0f5b0986f1d3eca5 descriptive

no county Inspector General audit has ever checked whether a case marked closed was actually fixed

Published field: lesson · verbatim
Mapping: mapped · no interpretation or interpolation added by this passport
What the mapping says: Checked on 26 July 2026: the published audit list spans 27 February 2012 to 11 April 2025 and contains no report on 311, on service requests, or on whether closed cases were resolved.
Caveat: A negative finding from the published list. Miami is not the exception — as with New York, San Francisco, Boston and Washington D.C., no independent verification of case closure was found.

Sources carrying this claim

Miami-Dade County Office of the Inspector General — Audits

Source dossiers and revision state

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-08-20-claim-baseline effective 2026-07-26 · created 2026-08-21

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:8be0a5e53bf645769a45c446eb351b86fa07d7a2d10ae5fa61d82158804a2781

Revision history → Permanent version link → Machine-readable record → Evidence Constitution →

9: of 9 claims mapped
11: source dossiers
1: publication dates recorded
0: archives linked
0: exact locators
0: content captures hashed

Governance facts carried by the record

Operator: Miami-Dade County 311 Contact Center; the City of Miami Department of Innovation and Technology publishes the city-scoped extract
Actor types: regional-government, city-government
Funding model: public
Funding description: Miami-Dade County appropriations
Cost: Not recorded
Ownership: Not recorded
Decision rights: Not recorded
Exit conditions: Not recorded

11 source dossiers

Miami-Dade County — 311 Contact Center (operator) miamidade.gov · 2 linked claims

Open original source ↗

Stable source ID: src-e57f13de7b049757
Publisher: Name not classified · miamidade.gov
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Operator page, fetched 26 July 2026. Establishes the shared jurisdiction: the centre handles 'a variety of Miami-Dade County and City of Miami services'. Hours: 'Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m., while closed on Sundays and holidays' — not a 24-hour line. Languages 'in English, Spanish and Haitian Creole'. Channels: 311 or 305-468-5900, online portal, mobile app, email, social media and three walk-in service centres. The page carries no launch date and no volume figures, which is why neither is sourced here.
Descriptive only — not page/paragraph exact
Claims linked: clm-830bf0e3236959eb
clm-361eb2cf365413be

City of Miami — Solve a Problem miami.gov · 1 linked claim

Open original source ↗

Stable source ID: src-92327e3849d713d6
Publisher: Name not classified · miami.gov
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
The city's own instruction to residents is 'Dial 311 or 305-468-5900' — the county's number. Fetched 26 July 2026; the page names no city-run 311 line and no city reporting app. This is the source for the entry's first sentence, and the reason the county and city are not merged into one operation here.
Descriptive only — not page/paragraph exact
Claims linked: clm-830bf0e3236959eb

City of Miami 311 Service Requests Since 2015 — ArcGIS item record arcgis.com · 2 linked claims

Open original source ↗

Stable source ID: src-839d2705afc2eb04
Publisher: Name not classified · arcgis.com
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
The load-bearing quote, from the publisher's own metadata (owner CityMiamiFL, credit '© 2023 City of Miami, Department of Innovation and Technology, GIS Team', Creative Commons Attribution 4.0): 'point features representing the locations of service requests placed by the public via the county's 311 service system. The dataset displayed encompasses the time range from 2022 to the last available date of August 12, 2024 when Miami-Dade County migrated the 311 system to a new platform.' Note the title says 2015 and the data does not; the entry follows the data.
Descriptive only — not page/paragraph exact
Claims linked: clm-bb1fd73c4ebc5004
clm-6640e9925301123f

City of Miami 311 Service Requests — dataset page datahub-miamigis.opendata.arcgis.com · background

Open original source ↗

Stable source ID: src-76683c289396bcdc
Publisher: Name not classified · datahub-miamigis.opendata.arcgis.com
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Public landing page for the same layer on the City of Miami open data hub. Renders client-side and returns only its title to automated fetching, which is why the metadata above is cited from the item record instead.
Descriptive only — not page/paragraph exact
Claims linked: Background source; no baseline claim points here

City of Miami 311 feature layer (queried directly) services1.arcgis.com · 4 linked claims

Open original source ↗

Stable source ID: src-c4ccd9373a0ec9b6
Publisher: Name not classified · services1.arcgis.com
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Every number in the impact field was counted here on 26 July 2026, not taken from any press account. returnCountOnly gave 88,078. A group-by on created_year_month gave months 202210 through 20248 and a calendar-2023 total of 46,481; the three yearly blocks sum exactly to 88,078. A group-by on method_received gave PHONE 75,600, IPHONE 4,092, ANDROID 1,672, WEB 2,858, EMAIL 2,841, PROACT 872, SOCIALMEDIA 65, WALKIN 18. A group-by on ticket_status and OverDueFlag gave 23,951 records flagged 1, of which 19,908 sit on CLOSED cases against 62,993 closed and not flagged. The field list also carries goal_days, actual_completed_days, ticket_closed_date_time, District and Ticket_Priority. The meaning of OverDueFlag is not documented anywhere the desk could reach, so the entry reports records 'flagged overdue' and claims nothing about resolution.
Descriptive only — not page/paragraph exact
Claims linked: clm-643eda8572f2f2de
clm-3cedd8267f06b988
clm-32ec63f74a703489
clm-47e4c0c5c92b9760

Miami-Dade County Open Data Hub — 311 datasets gis-mdc.opendata.arcgis.com · 1 linked claim

Open original source ↗

Stable source ID: src-8b14444423fd8352
Publisher: Name not classified · gis-mdc.opendata.arcgis.com
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
The county publishes its 311 data as annual snapshots rather than a rolling feed. A search of ArcGIS Online for '311 Service Requests — Miami-Dade County' on 26 July 2026 returned exactly 11 items, all owned by MDPublisher, for the years 2013 to 2023 — no 2024 and no 2025 file. Together with the city extract's 12 August 2024 cut-off, this is the basis for the entry's claim that the public record goes cold after the migration.
Descriptive only — not page/paragraph exact
Claims linked: clm-6640e9925301123f

Miami-Dade County Office of the Inspector General — Audits miamidadeig.org · 1 linked claim

Open original source ↗

Stable source ID: src-2ed49b990cfb4897
Publisher: Name not classified · miamidadeig.org
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Checked 26 July 2026 for the atlas's standard question. The published audit list spans 27 February 2012 to 11 April 2025 and contains no report on 311, on service requests, or on whether closed cases were resolved. Miami is not the exception: as with New York, San Francisco, Boston and Washington D.C., no independent verification of case closure was found.
Descriptive only — not page/paragraph exact
Claims linked: clm-0f5b0986f1d3eca5

Open311 wiki — GeoReport v2 Resources wiki.open311.org · background

Open original source ↗

Stable source ID: src-b8501267579337f1
Publisher: Name not classified · wiki.open311.org
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Miami-Dade wrote Open311 server code and does not appear to serve it. The wiki lists 'GeoReport v2 Server — Python-based middleware/server by Miami-Dade County', pointing at github.com/miamidade/georeport-server; that repository returned HTTP 404 on 26 July 2026. No live Miami or Miami-Dade GeoReport v2 endpoint was found, so the entry claims no Open311 interface.
Descriptive only — not page/paragraph exact
Claims linked: Background source; no baseline claim points here

Miami-Dade 311 online portal (tested) 311.miamidade.gov · background

Open original source ↗

Stable source ID: src-32e240855ff377b5
Publisher: Name not classified · 311.miamidade.gov
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Fetched 26 July 2026: the server returned a Salesforce Lightning loading shell reading 'Sorry to interrupt' and 'CSS Error', meaning the portal renders entirely in the browser. Consistent with the county's move to a new platform in August 2024. No public map or list of recent requests could be confirmed by fetching, so the entry claims none.
Descriptive only — not page/paragraph exact
Claims linked: Background source; no baseline claim points here

311Direct — Google Play listing play.google.com · 1 linked claim

Open original source ↗

Stable source ID: src-bc595a707cc6b670
Publisher: Name not classified · play.google.com
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Names the county app behind the IPHONE and ANDROID rows in the channel count: 311Direct lets residents of Miami-Dade County and the City of Miami report problems and code violations to the 311 Contact Center, attach a photo, stay anonymous and check status. Confirmed from the store listing via search rather than direct fetch.
Descriptive only — not page/paragraph exact
Claims linked: clm-32ec63f74a703489

Miami-Dade County — 311 Day post (11 March 2025) x.com · background

Open original source ↗

Stable source ID: src-598cea957179e80e
Publisher: Name not classified · x.com
Type / language: web-page · language not classified
Published: 2025-03-11
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-21
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
The weakest fact in this entry, and flagged as such. The county states its 311 Contact Center 'has been helping residents and visitors navigate County services for over 20 years', which puts the start in 2005 or earlier and is consistent with the 2004 date carried by secondary accounts. No primary county document giving the launch date was reached. yearStart should not be treated as sealed.
Descriptive only — not page/paragraph exact
Claims linked: Background source; no baseline claim points here

Known limits of this passport

Publisher names and source languages have not yet been classified; domains are recorded without guessing.
Existing source notes are descriptive locators, not page- or paragraph-exact citations.
A missing archive, publication date or content hash is shown as null rather than inferred.
The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.