1001 Smart Cities

Permanent project revision

311 and MyKCMO: The Whole Request Record, Channel Included

Revision 2026-08-19-baseline · effective 2026-08-19

Superseded. A later revision exists: 2026-08-20-source-dates →

unreviewed

Created the first structured Evidence Passport with 8 claims and 3 source dossiers.

sha256:0099cb198fdab61626999e572407d617a744efe12793772b6170ca60605bbb40
All revisions → Current entity page →

Change set

  • add /evidencePassport — Added claim-level evidence mapping and source dossiers.
  • add /revisionHistory — Established a permanent, hash-addressed baseline revision.
8
of 8 claims mapped
3
source dossiers
0
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Claims, one by one

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-bca7b00970b993ae quantitative
Kansas City's 311 centre has taken service requests since 2007
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The legacy dataset published by the city covers 311 call centre service requests from 2007 to March 2021, dating the service to 2007.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Open Data KC — 311 Call Center Service Requests: 2007 - March 2021
Claim 2 clm-052a768caf672971 quantitative
in March 2021 the city replaced the PeopleSoft system behind it with MyKCMO, an app and web front end through which residents report potholes, illegal dumping and missed trash pickups
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The dataset description states that the current 311 data comes from MyKCMO, which replaced PeopleSoft CRM on 4 March 2021; the city's 311 page describes reporting potholes, illegal dumping and missed trash pickups through the app.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Open Data KC — 311 Call Center Reported Issues
  2. City of Kansas City — 311
Claim 3 clm-25f45a13e0b9ce56 descriptive
not only the issue type, council district, status and days to close, but the channel it arrived on
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
The published dataset carries issue_type, council_district, current_status, days_to_close and report_source as columns, the last of which is the arrival channel.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Open Data KC — 311 Call Center Reported Issues
Claim 4 clm-bed94845b23d8fda quantitative
813,077 requests between 18 February 2021 and 10 August 2026, counted from the city's own dataset on 19 August 2026
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
Counted through the Socrata SoQL API against the published dataset on 19 August 2026: 813,077 rows, earliest open_date_time 18 February 2021, latest 10 August 2026.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Open Data KC — 311 Call Center Reported Issues
Claim 5 clm-4c9285cd3789fc93 quantitative
395,606 answered calls, 48.7%, against 243,836 from the iOS and Android apps, 30.0%, and 136,403 from the web, 16.8%
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
Aggregated by report_source over the whole dataset on 19 August 2026: Phone Answered 395,606; iOS 164,220 plus Android 79,616 = 243,836; WEB RAI 136,403. Percentages are of the 813,077 total.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Open Data KC — 311 Call Center Reported Issues
Claim 6 clm-074d010d334a171c quantitative
In calendar 2025 the city logged 167,088 requests, 43.9% by phone and 35.9% by app
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
Same query restricted to open_date_time in calendar 2025: 167,088 rows, of which Phone Answered 73,347 and iOS plus Android 59,985.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Open Data KC — 311 Call Center Reported Issues
Claim 7 clm-900a3b64529e54a5 quantitative
Half closed within five days; the mean was 25.7 days, five times the median
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
Median and mean of days_to_close for requests opened in calendar 2025, computed through the same API: median 5 days, mean 25.73 days.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Open Data KC — 311 Call Center Reported Issues
Claim 8 clm-ffe43aec19247a25 quantitative
Requests ranged from 35,849 in the third council district to 17,879 in the first
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this passport
What the mapping says
Grouped by council_district for calendar 2025: district 3 highest at 35,849, district 1 lowest at 17,879. The counts are raw and not normalised by population; the entry says so in the lesson.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Open Data KC — 311 Call Center Reported Issues

Source dossiers and revision state

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-08-19-baseline effective 2026-08-19 · created 2026-08-19

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:0099cb198fdab61626999e572407d617a744efe12793772b6170ca60605bbb40
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
8
of 8 claims mapped
3
source dossiers
0
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
City of Kansas City, Missouri — 311 Action Center
Actor types
city-government
Funding model
public
Funding description
City budget
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

3 source dossiers

Open Data KC — 311 Call Center Reported Issues data.kcmo.org · 7 linked claims

Open original source ↗

Stable source ID
src-c7350bc191cbfae9
Publisher
Name not classified · data.kcmo.org
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-19
Dossier created
2026-08-19
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

All counts computed from this dataset through the Socrata SoQL API on 19 August 2026.

Descriptive only — not page/paragraph exact
Claims linked
Open Data KC — 311 Call Center Service Requests: 2007 - March 2021 data.kcmo.org · 1 linked claim

Open original source ↗

Stable source ID
src-5ed03dd88c6ae732
Publisher
Name not classified · data.kcmo.org
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-19
Dossier created
2026-08-19
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The legacy PeopleSoft-era record, closed when MyKCMO replaced it on 4 March 2021.

Descriptive only — not page/paragraph exact
Claims linked
City of Kansas City — 311 kcmo.gov · 1 linked claim

Open original source ↗

Stable source ID
src-ad4a446066d7b6f1
Publisher
Name not classified · kcmo.gov
Type / language
web-page · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-08-19
Dossier created
2026-08-19
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The city's own site blocks automated retrieval (Akamai 403).

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this passport
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.