Surabaya Command Center 112
Surabaya's Command Center 112 opened on 26 July 2016 as a free, 24-hour emergency dispatch hub inside the Siola public-service building, coordinating police, fire, health, sanitation, and public-works response to calls placed to the 112 number. Operators watch roughly 600 CCTV cameras spread across the city on a wall of monitors and route each report to the responsible department. Indonesia's Ministry of Social Affairs cited the centre in 2021 as a model worth replicating elsewhere, and the city's own service has continued to win national awards; no published data on average response times was found.
📖 Terms in this entry: Adaptive traffic signals · ANPR (automatic number-plate recognition) · CBTC (communications-based train control)
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1001 Smart Cities (2026). “Surabaya Command Center 112” — Surabaya, Indonesia. The Smart City Atlas. https://1001smartcities.org/projects/surabaya-command-center-112/ (last verified 2026-08-02). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.