MOPA Participatory Waste Reporting (*311#)
🤖 AI-generated summary of the sources below · 🔎 Last verified
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
MOPA (Monitoria Participativa Maputo) lets residents report full containers, missed collections and illegal dumping by dialling the free USSD code *311# from any basic phone, by SMS or through an app; reports route to the municipal sanitation department and its collection contractors, and reporters can track the response. Co-designed by Maputo firm UX Information Technologies with the city's waste department and World Bank support, it grew from a four-neighbourhood pilot to 42 neighbourhoods under Making All Voices Count funding in 2016-17, when an evaluation counted 6,266 reports and response times falling from five days to 14 hours; it became the municipality's official reporting channel and today also advertises Beira and Nampula. The honest caveat: those performance numbers date from the donor-funded phase — the public site's cumulative counters carry no timestamps, and press coverage of Maputo's 2024-25 waste-collection crisis does not mention the platform, though a February 2025 user manual for a new inspector module (MOPA-Fiscal) shows the city is still extending it.
📊 Impact
Programme-phase evaluations: 6,266 reports from about 3,281 citizens, with waste-removal response time cut from five days to 14 hours at a 64% response rate (Making All Voices Count, 2016-17); the World Bank reported 88% of issues resolved at an average of 2.7 days by early 2018. Both figures come from the platform's funders; no independent post-2018 performance figures are public.
🎓 Lesson
A USSD code that works on the cheapest phone included residents a smartphone app would have missed — but cumulative counters without timestamps can make a reporting channel look alive long after anyone last measured it.
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📎 Cite this project
1001 Smart Cities (2026). “MOPA Participatory Waste Reporting (*311#)” — Maputo, Mozambique. The Smart City Atlas. https://1001smartcities.org/projects/maputo-mopa-waste-reporting/ (last verified 2026-08-07). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.