eCitie Online Revenue Management System

KCCA replaced manual tax ledgers with eCitie in 2014: online registration, declaration and payment of local taxes and fees — property rates, trading licences, local service and hotel tax — with mobile-money payment, SMS reminders and a live arrears dashboard, still running the city's collections in August 2026. KCCA-reported own-source revenue rose from UGX 30.3bn in 2011 to UGX 84.9bn in FY2015/16 as collections were brought in-house and automated, and by 17 December 2025 the city had collected UGX 69bn against a UGX 63bn half-year target. Independent IGC researchers credit the broader in-house revenue reform rather than the software alone — and name the weak spot technology cannot fix: enforcement. Court action against non-payers is, in their words, an 'empty threat', and the property valuation roll dated from 2006 when the reform began.