Agenda Online Appointment Scheduling

🤖 AI-generated summary of the sources below · 🔎 Last verified 2026-08-05

This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

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Curitiba's Agenda Online, launched in 2018 by the city planning department's Copi unit, lets residents book appointments at Rua da Cidadania offices and other municipal service points, logging every visit to a central dashboard. By April 2025 it covered 1,497 services across 115 departments, serving 1.2 million registered users; since April 2025 login runs through the city's e-Cidadao single sign-on.

Live 📅 since 2018

Outcome🔄 Ongoing

Evidence🏛️ Official

Run byCoordenadoria de Projetos da Informacao (Copi), Prefeitura de Curitiba

Scale🏙️ City-wide

📊 Impact

By 30 April 2025, Agenda Online had logged 4.1 million total services (1.8 million scheduled appointments plus 2.3 million completed visits) from 1.2 million registered users across the ten regional Rua da Cidadania administrations — official city report.

🎓 Lesson

Since 22 April 2025, booking requires the city's e-Cidadao login (CPF plus password, replacing date-of-birth verification), which the city itself says depends on matching the citizen's data against Federal Revenue Service records — a sync requirement that Central 156 now fields support calls about.

🏛️ Governance Digital government

Sources

↗ Prefeitura de Curitiba (authority)Published 30 April 2025. Core evidence for the impact figure: 4.1M total services, 1.8M scheduled + 2.3M completed, 1.2M users, 1,497 services across 115 departments; describes the e-Cidadao login switch and Central 156's support role for registration issues.

↗ Prefeitura de Curitiba (authority)Published 21 June 2023. Confirms September 2018 creation date and that the Coordenadoria de Projetos da Informacao (Copi), under the city planning/finance secretariat, manages the platform; milestone of 1.44 million appointments, 640,000 registered citizens, 10,000+ bookings/day, 1,077 services/97 departments at that earlier date (superseded by the 2025 figures used for impact).

↗ Prefeitura de Curitiba (authority)Confirmed via search snippet (not directly fetched due to budget), consistent with and referenced inside the fetched 77144 article: announces the April 2025 shift to e-Cidadao authentication for scheduling.

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Compare this project

🇧🇷 Central 156 Citizen Service App · Curitiba Curitiba's other e-gov channel: the 156 app (2019) handles requests and complaints; this books appointments. 🇧🇷 Curitiba Open Data Portal · Curitiba Another verified project from Curitiba. 🇧🇷 AI Pressure-Sensor Leak Detection (Alto Boqueirão & Tatuquara) · Curitiba Another verified project from Curitiba.

Explore the wider context

🗺️ Your City's Problem Map Is Really a Map of Who Complains 🪪 Digital government guide 🏙️ Curitiba city profile 🏛️ Governance projects 📖 Civic participation platform 📖 Digital identity 📖 Open data

📎 Cite this project

1001 Smart Cities (2026). “Agenda Online Appointment Scheduling” — Curitiba, Brazil. The Smart City Atlas. https://1001smartcities.org/projects/curitiba-agenda-online/ (last verified 2026-08-05). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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