1001 Smart Cities

Permanent project revision

Boti — WhatsApp City Assistant

Revision 2026-10-14-baseline · effective 2026-10-14

Current revision. This is the snapshot used by the live entity page.

unreviewed

Created the first structured Evidence Passport with 18 claims and 9 source dossiers.

sha256:8821873d8c1ef202d59900f13088019fb990b9fa36ec01c8f1e3a5e67c806db3
All revisions → Current entity page →

Change set

  • add /evidencePassport — Added claim-level evidence mapping and source dossiers.
  • add /revisionHistory — Established a permanent, hash-addressed baseline revision.
18
of 18 claims mapped
9
source dossiers
8
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Claims, one by one

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-5d274120dcd4a2ce descriptive
Buenos Aires put city hall into WhatsApp: the AI chatbot Boti
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city launched its chatbot Boti on WhatsApp in 2019 as its channel to inform residents and handle their requests; AWS describes it as an AI assistant available through WhatsApp.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Ciudad de Buenos Aires (authority)
  2. AWS Machine Learning Blog — Meet Boti, co-written with the City of Buenos Aires (28 August 2025)
Claim 2 clm-657baef2581c9c2d descriptive
handles millions of conversations a month
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The 2025 post, co-written with the city's team, says Boti facilitates more than 3 million conversations each month.
Caveat
A usage figure supplied by the city through its cloud vendor; it says nothing about whether the requests were resolved.

Sources carrying this claim

  1. AWS Machine Learning Blog — Meet Boti, co-written with the City of Buenos Aires (28 August 2025)
Claim 3 clm-286f93b5dec99005 descriptive
from renewing licences to booking vaccinations
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
AWS lists renewing a driver's license among Boti's services; the city's OPSI case study says more than 11,000,000 vaccination appointments were offered via WhatsApp.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. AWS Machine Learning Blog — Meet Boti, co-written with the City of Buenos Aires (28 August 2025)
  2. OECD OPSI — case study submitted by the City of Buenos Aires
Claim 4 clm-f2b2a8b5eec1c92a quantitative
In 2024 it added a GPT-4o agent that writes personalised tourism plans
Published field
snippet · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
La Nación reports Boti integrating GPT-4o to assemble personalised tourist itineraries, while keeping its original functions; El Economista describes 'Boti con GPT' offering tourists personalised plans.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. La Nación — Boti integrates GPT-4o and recommends tourist plans (14 August 2024)
  2. El Economista — Buenos Aires and Microsoft launch Boti with Azure OpenAI (13 August 2024)
Claim 5 clm-20c2efb88389e351 quantitative
Launched 23 February 2019
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city's news item dates the WhatsApp launch to 23 February 2019.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Ciudad de Buenos Aires (authority)
Claim 6 clm-78f3dd748e4085f1 descriptive
as one of the first government services on WhatsApp
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city says that with Boti it became the first government in the world to use WhatsApp as a channel to talk with and answer residents.
Caveat
The city claims to be the first; no outside source confirms it, so the entry says 'one of the first'.

Sources carrying this claim

  1. Ciudad de Buenos Aires (authority)
Claim 7 clm-1f937766d02a70f1 quantitative
conversations peaked during COVID-19 testing and vaccination
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city's 2022 item ties Boti's growth to the pandemic, when it delivered COVID-19 information, test results, appointments and vaccination certificates; the OPSI case study says more than 11,000,000 vaccination appointments were offered through it.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Ciudad de Buenos Aires (authority)
  2. OECD OPSI — case study submitted by the City of Buenos Aires
Claim 8 clm-46122ad4d46ec06c quantitative
with a record 11 million in January 2022
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city's OPSI case study reports a record of 11 million conversations in January 2022 and a monthly average of 5 million.
Caveat
The OPSI page is the city's own submission, not an OECD evaluation.

Sources carrying this claim

  1. OECD OPSI — case study submitted by the City of Buenos Aires
Claim 9 clm-c4f5f31e5ffc60db quantitative
more than 26 million in the first quarter of 2022
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The city reports 26,181,606 conversations in the first quarter of 2022, against 4,167,362 in the same period of 2021.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Ciudad de Buenos Aires (authority)
Claim 11 clm-1d02e5c66cfed5f5 descriptive
The tourism agent runs on Microsoft's Azure OpenAI
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
El Economista reports that the city is incorporating Microsoft Azure OpenAI into Boti for the tourism experience.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. El Economista — Buenos Aires and Microsoft launch Boti with Azure OpenAI (13 August 2024)
Claim 12 clm-959e7158e6cec452 quantitative
in 2025 the city piloted an assistant for its procedures on Amazon Bedrock with AWS
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
AWS says the city partnered with the AWS Generative AI Innovation Center to pilot an agentic assistant, built with LangGraph and Amazon Bedrock, that answers questions about its 1,300+ procedures.
Caveat
The post does not say whether the pilot went into regular service.

Sources carrying this claim

  1. AWS Machine Learning Blog — Meet Boti, co-written with the City of Buenos Aires (28 August 2025)
Claim 13 clm-db192061e59fa36e quantitative
The city's audit office concluded in 2023 that the chatbot facilitates access to information, procedures and appointments
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The audit's conclusions state that the city's modernisation process facilitates access to information and the management of procedures and appointments; the audit covered systems and processes in 2021.
Caveat
This was a systems audit against IT-governance standards; it did not measure how many requests were resolved.

Sources carrying this claim

  1. Auditoría General de la Ciudad de Buenos Aires — Chatbot BOTI systems audit (March 2023)
  2. Derechos Digitales / ADC — Boti: study on the city's natural-language chatbot (2024)
Claim 14 clm-bc26467e7fc25515 descriptive
while asking for IT-governance and data-protection policies
Published field
impact · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The same conclusions say the services store large volumes of data, so IT policies to protect them and effective IT governance are essential, including contingency plans and data protection by providers.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Auditoría General de la Ciudad de Buenos Aires — Chatbot BOTI systems audit (March 2023)
Claim 15 clm-232687e4a49e9901 descriptive
Meeting residents inside the messaging app they already use brought the volume
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
AWS calls WhatsApp the most widely used messaging service in Argentina; the city reports conversations rising from 4.2 million to 26.2 million in a year.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. AWS Machine Learning Blog — Meet Boti, co-written with the City of Buenos Aires (28 August 2025)
  2. Ciudad de Buenos Aires (authority)
Claim 16 clm-387bd4023790706f quantitative
in 2025 the city's internal auditor found that Boti gave no notice when one of its 99 connected services was down, leaving answers inconclusive or looping
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
The Sindicatura General's finding 7 says Boti does not tell the citizen when an integration or external service is out of operation, causing inconclusive answers or conversation loops; finding 3 counts ninety-nine integrated services.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Sindicatura General de la Ciudad — Management of the Boti chatbot, report 98/25 (19 November 2025)
Claim 17 clm-0aef7d4c4b563560 descriptive
was not linked to the city's remote-procedures platform
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Finding 8: Boti is not yet integrated with the remote-procedures platform TAD, so residents must use both separately.
Caveat
No claim-specific caveat recorded

Sources carrying this claim

  1. Sindicatura General de la Ciudad — Management of the Boti chatbot, report 98/25 (19 November 2025)
Claim 18 clm-e039c5bd21928cd2 descriptive
had no ticket system able to measure resolution times
Published field
lesson · verbatim
Mapping
mapped · no interpretation or interpolation added by this file
What the mapping says
Finding 6: support incidents arrive by email without a formal ticket system, which can affect traceability and the ability to measure resolution times.
Caveat
The finding concerns the support desk for the chatbot itself, not residents' requests to city departments.

Sources carrying this claim

  1. Sindicatura General de la Ciudad — Management of the Boti chatbot, report 98/25 (19 November 2025)

Source dossiers and revision state

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-10-14-baseline effective 2026-10-14 · created 2026-10-14

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:8821873d8c1ef202d59900f13088019fb990b9fa36ec01c8f1e3a5e67c806db3
Revision history → Permanent version link → Machine-readable record → Evidence Constitution →
18
of 18 claims mapped
9
source dossiers
8
publication dates recorded
0
archives linked
0
exact locators
0
content captures hashed

Governance facts carried by the record

Operator
Gobierno de la Ciudad de Buenos Aires (GCBA)
Actor types
city-government
Funding model
public
Funding description
Not recorded
Cost
Not recorded
Ownership
Not recorded
Decision rights
Not recorded
Exit conditions
Not recorded

9 source dossiers

Ciudad de Buenos Aires (authority) buenosaires.gob.ar · 6 linked claims

Open original source ↗

Stable source ID
src-5a0f6734a5b5c38d
Publisher
Name not classified · buenosaires.gob.ar
Type / language
web-page · language not classified
Published
2022-05-06
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

City news item: Boti passed 26,181,606 conversations in the first quarter of 2022 (4,167,362 a year earlier); it was launched on WhatsApp on 23 February 2019 and the city calls itself the first government in the world to use WhatsApp this way; 70+ procedures and services.

Descriptive only — not page/paragraph exact
Claims linked
OECD OPSI — case study submitted by the City of Buenos Aires oecd-opsi.org · 3 linked claims

Open original source ↗

Stable source ID
src-f923adeebf76ea5d
Publisher
Name not classified · oecd-opsi.org
Type / language
web-page · language not classified
Published
2023-11-16
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Case study written by the city for the OECD Observatory of Public Sector Innovation: February 2019 launch, a record 11 million conversations in January 2022 and a monthly average of 5 million, 11,000,000 vaccination appointments offered via WhatsApp.

Descriptive only — not page/paragraph exact
Claims linked
La Nación — Boti integrates GPT-4o and recommends tourist plans (14 August 2024) lanacion.com.ar · 1 linked claim

Open original source ↗

Stable source ID
src-fcbeeb2eb947cac9
Publisher
Name not classified · lanacion.com.ar
Type / language
web-page · language not classified
Published
2024-08-14
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Boti integrates GPT-4o, built with Microsoft, to assemble personalised tourism plans in natural language; the chatbot keeps its original functions such as appointments and procedures.

Descriptive only — not page/paragraph exact
Claims linked
El Economista — Buenos Aires and Microsoft launch Boti with Azure OpenAI (13 August 2024) eleconomista.com.ar · 2 linked claims

Open original source ↗

Stable source ID
src-0fc0cc3a1d7e0fcb
Publisher
Name not classified · eleconomista.com.ar
Type / language
web-page · language not classified
Published
2024-08-13
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The city is incorporating Microsoft Azure OpenAI into Boti; 'Boti con GPT' offers tourists personalised plans in Spanish or English, grounded with retrieval-augmented generation.

Descriptive only — not page/paragraph exact
Claims linked
La Nación — Boti's record 3.3 million conversations in April 2021 (5 May 2021) lanacion.com.ar · background

Open original source ↗

Stable source ID
src-d2530b7c3a600f77
Publisher
Name not classified · lanacion.com.ar
Type / language
web-page · language not classified
Published
2021-05-05
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Boti recorded 3.3 million conversations in April 2021, its highest two years after launch, a milestone highlighted by WhatsApp's head.

Descriptive only — not page/paragraph exact
Claims linked
Background source; no baseline claim points here
AWS Machine Learning Blog — Meet Boti, co-written with the City of Buenos Aires (28 August 2025) aws.amazon.com · 6 linked claims

Open original source ↗

Stable source ID
src-014410462abc0816
Publisher
Name not classified · aws.amazon.com
Type / language
web-page · language not classified
Published
2025-08-28
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Vendor blog co-written with the city's team: Boti facilitates more than 3 million conversations each month; the city piloted an agentic assistant for its 1,300+ government procedures on Amazon Bedrock with the AWS Generative AI Innovation Center.

Descriptive only — not page/paragraph exact
Claims linked
Auditoría General de la Ciudad de Buenos Aires — Chatbot BOTI systems audit (March 2023) agcba.gov.ar · 2 linked claims

Open original source ↗

Stable source ID
src-c1a65cf0ae971eed
Publisher
Name not classified · agcba.gov.ar
Type / language
pdf · language not classified
Published
Not recorded
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Final systems audit of the Boti chatbot (period 2021, project 10.22.04): concludes that the modernisation facilitates access to information, procedures and appointments, and calls for IT governance, data-protection policies and contingency plans covering external providers.

Descriptive only — not page/paragraph exact
Claims linked
Sindicatura General de la Ciudad — Management of the Boti chatbot, report 98/25 (19 November 2025) buenosaires.gob.ar · 3 linked claims

Open original source ↗

Stable source ID
src-d25c9414e6a1d1a0
Publisher
Name not classified · buenosaires.gob.ar
Type / language
pdf · language not classified
Published
2025-11-19
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

The city's internal-control body audited Boti for January–June 2025: no documented disaster-recovery plan, no formal ticket system able to measure resolution times, no notice to users when one of the 99 integrated services is down (causing inconclusive answers or conversation loops), and no integration with the remote-procedures platform TAD.

Descriptive only — not page/paragraph exact
Claims linked
Derechos Digitales / ADC — Boti: study on the city's natural-language chatbot (2024) derechosdigitales.org · 1 linked claim

Open original source ↗

Stable source ID
src-3c7b9cc28095af55
Publisher
Name not classified · derechosdigitales.org
Type / language
web-page · language not classified
Published
2024-11-19
Updated
Not recorded
Source last checked
No source-level check date
Record last verified
2026-10-14
Dossier created
2026-10-14
Retrieved copy
No local capture recorded
Archive
No archived copy linked
Content hash
No captured content hash
Locator
Open the recorded source note

Study by the Asociación por los Derechos Civiles for Derechos Digitales, funded by IDRC: concerns over informed consent, handling of sensitive data such as COVID-19 test results, and private contractors without clear oversight; summarises the 2023 audit and an ombudsman complaint.

Descriptive only — not page/paragraph exact
Claims linked
Known limits of this file
  • Publisher names and source languages have not yet been classified; domains are recorded without guessing.
  • Existing source notes are descriptive locators, not page- or paragraph-exact citations.
  • A missing archive, publication date or content hash is shown as null rather than inferred.
  • The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.