Permanent project revision

Jiesu Jiban: 12345 complaint hotline and district scorecards

Revision 2026-08-20-source-dates · effective 2026-07-26

Superseded. A later revision exists: 2026-08-26-claim-mapping →

unreviewed

Created the first structured Evidence Passport with 1 claim and 7 source dossiers.

sha256:5b5781dfb4c8a4c7f617e049dea8bdd90d29827cacbeca62f760e01ad905c010

All revisions → Current entity page →

Change set

add /evidencePassport — Added claim-level evidence mapping and source dossiers.
add /revisionHistory — Established a permanent, hash-addressed baseline revision.

1: of 1 claims mapped
7: source dossiers
6: publication dates recorded
1: archives linked
0: exact locators
0: content captures hashed

Claims, one by one

The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.

Claim 1 clm-6e302bc984a2638b descriptive

A peer-reviewed evaluation finds it does improve service delivery, but intensifies pressure on front-line officials and strengthens accountability upwards to superiors rather than to the public.

Published field: snippet · verbatim
Mapping: mapped · no interpretation or interpolation added by this passport
What the mapping says: This is the paper's own finding on Jiesu Jiban — the entry's snippet paraphrases its verdict that the system improves service delivery while intensifying upward accountability to superiors rather than to the public.
Caveat: The publisher blocked automated fetch (403); authors, journal, volume and findings were confirmed by search rather than by direct retrieval of the paper text.

Sources carrying this claim

Habich-Sobiegalla, Zheng & Pluemmer — Regulation & Governance 20:18-34 (2026), peer-reviewed

Source dossiers and revision state

This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.

unreviewed Revision 2026-08-20-source-dates effective 2026-07-26 · created 2026-08-20

Awaiting operator and domain-expert review; publication of this revision implies neither.

sha256:5b5781dfb4c8a4c7f617e049dea8bdd90d29827cacbeca62f760e01ad905c010

Revision history → Permanent version link → Machine-readable record → Evidence Constitution →

1: of 1 claims mapped
7: source dossiers
6: publication dates recorded
1: archives linked
0: exact locators
0: content captures hashed

Governance facts carried by the record

Operator: Beijing Municipal Bureau of Government Services and Data Management — Beijing 12345 Citizen Hotline Service Center
Actor types: city-government
Funding model: public
Funding description: Not recorded
Cost: Not recorded
Ownership: Not recorded
Decision rights: Not recorded
Exit conditions: Not recorded

7 source dossiers

Beijing Municipal People's Congress — Regulations on Jiesu Jiban Work (authority) beijing.gov.cn · background

Open original source ↗

Stable source ID: src-d964376b7035c67f
Publisher: Name not classified · beijing.gov.cn
Type / language: web-page · language not classified
Published: Not recorded
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-20
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Full legal text, adopted and in force 24 Sep 2021. Art. 2 makes 12345 the main channel and orders non-emergency hotlines merged into it; Art. 28 mandates big-data analysis of complaint data; Art. 32 sets response, resolution and satisfaction rates as the graded assessment.
Descriptive only — not page/paragraph exact
Claims linked: Background source; no baseline claim points here

Beijing Municipal Government — Swift Response to Public Complaints (authority) english.beijing.gov.cn · background

Open original source ↗

Stable source ID: src-cf369961fd9e92a8
Publisher: Name not classified · english.beijing.gov.cn
Type / language: web-page · language not classified
Published: 2024-12-18
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-20
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Official English account, Dec 2024: 150 million appeals in six years since the January 2019 launch; resolution rate 53% to 97%, satisfaction 65% to 97.3%; the annual big-data screening behind the Monthly Topic mechanism produced 60+ prioritised issues and about 400 new policies over four years.
Descriptive only — not page/paragraph exact
Claims linked: Background source; no baseline claim points here

Xinhua — Hotline service a 'Chinese solution' for Beijing's urban governance english.news.cn · background

Open original source ↗

Stable source ID: src-31d5ee3125af36d3
Publisher: Name not classified · english.news.cn
Type / language: web-page · language not classified
Published: 2024-12-21
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-20
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
State news agency, Dec 2024: about 150 million complaints over six years, more than 60 hotline services folded into one number, 1,700+ operators on shifts.
Descriptive only — not page/paragraph exact
Claims linked: Background source; no baseline claim points here

CGTN — Beijing sets governance benchmark news.cgtn.com · background

Open original source ↗

Stable source ID: src-31c1461f544f91b1
Publisher: Name not classified · news.cgtn.com
Type / language: web-page · language not classified
Published: 2026-04-12
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-20
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Currency check, Apr 2026: carries the 180 million / 97.3% / 97.7% figures, about 25 million requests in 2025, and coverage of all 343 sub-district and township offices.
Descriptive only — not page/paragraph exact
Claims linked: Background source; no baseline claim points here

Habich-Sobiegalla, Zheng & Pluemmer — Regulation & Governance 20:18-34 (2026), peer-reviewed onlinelibrary.wiley.com · 1 linked claim

Open original source ↗

Stable source ID: src-a025c1c369d36c90
Publisher: Name not classified · onlinelibrary.wiley.com
Type / language: web-page · language not classified
Published: 2024-07-11
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-20
Retrieved copy: No local capture recorded
Archive: Open archived copy ↗ · 2025-06-14
Content hash: No captured content hash
Locator: Open the recorded source note
Independent academic evaluation. Finds Jiesu Jiban improves service delivery but accelerates and intensifies pressure on street-level officials, and raises upward accountability to superiors without raising accountability of the central Party-state. Publisher blocked automated fetch (403); authors, journal, volume and findings confirmed by search.
Descriptive only — not page/paragraph exact
Claims linked: clm-6e302bc984a2638b

Chinese Political Science Review — The Siphon Effect in Data-Driven Innovation of Government Hotlines? (peer-reviewed) link.springer.com · background

Open original source ↗

Stable source ID: src-7bafc9d6f6e0515f
Publisher: Name not classified · link.springer.com
Type / language: web-page · language not classified
Published: 2024-11-12
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-20
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Comparative study of the Beijing and Shanghai 12345 hotlines and their differing data-driven innovation strategies.
Descriptive only — not page/paragraph exact
Claims linked: Background source; no baseline claim points here

Beijing Daily — monthly Jiesu Jiban ranking bulletin news.bjd.com.cn · background

Open original source ↗

Stable source ID: src-06667a6228a4eeae
Publisher: Name not classified · news.bjd.com.cn
Type / language: web-page · language not classified
Published: 2024-10-29
Updated: Not recorded
Source last checked: No source-level check date
Record last verified: 2026-07-26
Dossier created: 2026-08-20
Retrieved copy: No local capture recorded
Archive: No archived copy linked
Content hash: No captured content hash
Locator: Open the recorded source note
Evidence that the monthly comprehensive league table of sub-districts and townships is actually published.
Descriptive only — not page/paragraph exact
Claims linked: Background source; no baseline claim points here

Known limits of this passport

Publisher names and source languages have not yet been classified; domains are recorded without guessing.
Existing source notes are descriptive locators, not page- or paragraph-exact citations.
A missing archive, publication date or content hash is shown as null rather than inferred.
The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.