Permanent project revision
Revision 2026-08-20-claim-baseline · effective 2026-08-07
Superseded. A later revision exists: 2026-08-21-source-dates →
Created the first structured Evidence Passport with 10 claims and 10 source dossiers.
sha256:58d83f2ed17a02802535af7c2748f28ed3aa46ff03bbd952619e1d7efb9c920b
add /evidencePassport — Added claim-level evidence mapping and source dossiers.add /revisionHistory — Established a permanent, hash-addressed baseline revision.The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.
clm-81bf79a7fc843520
quantitative
one app and portal carrying more than 1,150 services from 90-plus public and private partners, run by the emirate's Department of Government Enablement since the platform went live in phases in 2018
clm-bd1bd4cb96b8c079
quantitative
the AutoGov function added in October 2025 renews licences, pays utility bills and books routine health appointments on its own, a year after a conversational AI assistant replaced the menu as the main way in
clm-2760505467973fb9
descriptive
It is an emirate platform, not a city one — the same app serves Al Ain and Al Dhafra
clm-e753513fdfff5308
quantitative
DGE reported 3.8 million users, 1,150+ services in 90+ languages, 95% of requests resolved by AI and 92.5% satisfaction on 8 January 2026
clm-98e041a01b669e7c
quantitative
That user count is 92% of the emirate's entire population of 4,135,985 (SCAD, 2024), so it counts registrations, not active use — DGE's own October 2024 figure was 2.8 million active users
clm-34fe27627670aebb
quantitative
The usage number the government publishes is smaller: about 12.7 million transactions a year against 3.2 million users (May 2025), roughly four per user per year
clm-9f18d14b838e484c
quantitative
The claim that TAMM eliminates 'over 36 million customer visits annually' is a modelled counterfactual, not a count
clm-0a056fa511d4c8f7
quantitative
Abu Dhabi crossed that line in October 2025 without publishing an error rate, an opt-out figure or an outside audit of what AutoGov does unasked
clm-0d34a47bfc3b732d
quantitative
within two months of each other, DGE's ITU prize submission reported 400,000 AI users and 95% of requests handled autonomously while its director general told the press 700,000 and 77%
clm-9b7ce7f17db92346
quantitative
The most prominent outside endorsement — Microsoft's president citing TAMM to the US Senate — comes from the vendor whose Core42 sovereign cloud the platform runs on
This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.
Awaiting operator and domain-expert review; publication of this revision implies neither.
sha256:58d83f2ed17a02802535af7c2748f28ed3aa46ff03bbd952619e1d7efb9c920b
src-b54552bf8cbdbcfbCurrent official figures: 'Now serving 3.8 million users across more than 1,150 services in 90-plus languages', 'TAMM resolves 95 per cent of requests through AI', 'resolving 90 per cent of requests within one day', 'completed more than 1.9 million service cases through conversational AI', '92.5 per cent user satisfaction rate', 'eliminating over 36 million customers visits annually'.
src-20f70e0527ef9fd3Carries the AutoGov launch and its function ('automatically manages recurring tasks – from license renewals and utility payments to scheduling routine healthcare appointments'), 1,100+ services and 90+ partners. The 'world's first AutoGov function' and 'world's first AI-native government' superlatives are the government's own and are attributed, not adopted.
src-43070682f80ecd52TAMM 3.0 launched at GITEX Global 2024 with 'over 800 seamless services' and a voice-capable AI assistant in Arabic and English; also the source of the TAMM Nexus claim of 'a potential 70-80 per cent increase in speed, accuracy, and quality' — a projection, deliberately not used as an impact figure.
src-9c1690edd16acdfaSupplies the only published usage-side pair: 3.2 million users and 12.7 million transactions annually, plus the AI assistant's October 2024 launch, '77% of requests instantly', 700,000+ AI users and 92% satisfaction — all attributed to DGE director general Dr Mohamed Al Askar. Also reports Microsoft president Brad Smith citing TAMM before the US Senate.
src-38af91ab15a7ae9eDGE's own prize submission: '400,000+ users have engaged with TAMM AI, generating 1 million+ messages across 630,000 conversations', 'Managing 95% of incoming requests autonomously'. Directly contradicts the 700,000 users / 77% instant figures given to the press months later — the basis for the entry's statement that the numbers do not reconcile. A prize on a self-submitted dossier, not an evaluation.
src-2ddb45f0c672f600Emirate population 4,135,985 in 2024; Abu Dhabi region about 2.8 million (68%), Al Ain region nearly 1 million (24%), Al Dhafra 325,735 (8%). Carries both the registrations-not-users reading and the emirate-vs-city scope statement.
src-28c43b4c2b9bf8caFreshness test: version 7.5.0 released 7 July 2026, 4.6 stars from 18,000 ratings, listing advertises '1000+ smart government services'. The app is actively maintained. (Google Play served the fetch a truncated page, so the test was run here instead.)
src-4c228e9d8c143782Contemporaneous primary evidence for the 2018 start: completion of 'phase one' of the TAMM integrated government project, enabling 49 DoH e-services without physical documents. Carries yearStart.
src-0ce1cc80b946bb0dTAMM runs on 'Core42's Sovereign Public Cloud, powered by Azure'; states 'TAMM 3.0 has reduced the number of offline customer visits by 90% and made more than 73% of transactions instantaneous'. Also the source of the AED13 billion (US$3.54bn) figure — that is the 2025-2027 Digital Strategy budget, NOT TAMM's cost, and is deliberately not used in the cost field.
src-e8660945abac7441Background on the pre-digital origin (first government service centre in Al Dhafra, 2005; Abu Dhabi e-government strategy 2006) and the TAMM Care and Advocacy team that contacts users proactively. Not used for any performance figure.