{
 "schemaVersion": "1.0.0",
 "constitutionVersion": "1.0.0",
 "createdAt": "2026-08-12T00:00:00Z",
 "description": "Append-only Evidence Passport records. Old revisions are immutable; corrections create a new revision and preserve the previous permalink.",
 "entity": {
  "type": "project",
  "id": "singapore-oneservice",
  "title": "OneService: Singapore's Unified Municipal Feedback App",
  "canonicalUrl": "https://1001smartcities.org/projects/singapore-oneservice/"
 },
 "currentRevisionId": "2026-10-05-baseline",
 "revisions": [
  {
   "id": "2026-10-05-baseline",
   "createdAt": "2026-10-05T22:27:56Z",
   "effectiveAt": "2026-10-05",
   "changeType": "baseline",
   "summary": "Created the first structured Evidence Passport with 10 claims and 5 source dossiers.",
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    "label": "AI-assisted evidence preparation",
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   },
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    "by": null,
    "date": null,
    "note": "Awaiting operator and domain-expert review; publication of this revision implies neither."
   },
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    {
     "operation": "add",
     "path": "/evidencePassport",
     "summary": "Added claim-level evidence mapping and source dossiers."
    },
    {
     "operation": "add",
     "path": "/revisionHistory",
     "summary": "Established a permanent, hash-addressed baseline revision."
    }
   ],
   "snapshotHash": "sha256:d38d9636f30ebe5f03071deb167aab02812a7a480e5042dd33dd9dab4ddb419a",
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    "assurance": {
     "status": "unreviewed",
     "scope": "evidence-passport-revision",
     "statement": "AI-assisted structural preparation. This revision has not been reviewed by a human or subject-matter expert.",
     "machineChecks": [
      "schema",
      "publication-diff-contract",
      "material-project-fingerprint",
      "claim-text-drift",
      "source-reference-resolution",
      "complete-source-dossier",
      "snapshot-hash"
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    },
    "projectState": {
     "status": "live",
     "outcome": "ongoing",
     "evidenceGrade": "official",
     "timeline": {
      "started": 2015,
      "ended": null
     }
    },
    "governance": {
     "operator": "Municipal Services Office",
     "actorTypes": [
      "national-government"
     ],
     "fundingModel": "public",
     "fundingDescription": null,
     "cost": null,
     "ownership": null,
     "decisionRights": null,
     "exitConditions": null
    },
    "claims": [
     {
      "id": "clm-ad760b88278c5844",
      "field": "snippet",
      "text": "OneService lets Singapore residents report municipal issues — littering, pests, faulty facilities, illegal parking — via photo and location",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
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      ],
      "supportNote": "The 2015 launch release describes issue categories such as 'Animals', 'Cleanliness', 'Roads and Footpaths', with photo attachment and geo-tagging; participating agencies include AVA, HDB, LTA, NEA, NParks, PUB and the Police.",
      "caveat": "The four examples are illustrative; the launch release names categories such as animals, cleanliness, and roads and footpaths.",
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-cf8401d7fe3430b1",
      "field": "snippet",
      "text": "without identifying which government agency or town council is responsible; the app routes each case automatically",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-8b174689d9c47e07",
       "src-ab67d29edf773119"
      ],
      "supportNote": "The release: 'The app will automatically route each feedback to the relevant agency'; the case study: users report 'without having to identify which agency to direct the feedback to', with town councils linked into the system.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-68b4764cf44184fb",
      "field": "snippet",
      "text": "Live since January 2015",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
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      ],
      "supportNote": "The Municipal Services Office launched OneService on 25 January 2015.",
      "caveat": null,
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       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-4cb1028244e68bfd",
      "field": "snippet",
      "text": "it added an AI chatbot on WhatsApp and Telegram in 2021",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-520c2549b3c48439"
      ],
      "supportNote": "MSO and the Smart Nation and Digital Government Group launched the AI-powered OneService Chatbot on WhatsApp and Telegram on 15 July 2021, as a beta.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-2a34973832ed45c4",
      "field": "snippet",
      "text": "in 2026 a voice-message beta, Tell Us @ OneService, is being trialled on both",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-07063b064677af26"
      ],
      "supportNote": "MSO's page (updated 16 September 2026): 'We are trialling a new beta chatbot called Tell Us @ OneService', taking voice messages in English, Chinese, Malay or Tamil, with WhatsApp and Telegram links.",
      "caveat": null,
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       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
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     {
      "id": "clm-a4eeafd5a886330c",
      "field": "impact",
      "text": "After the Municipal Services Office linked the feedback systems of 11 agencies and 16 town councils",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
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      ],
      "supportNote": "The case study: the MSO built an integrated case management system to link the feedback management systems of 11 agencies and 16 TCs.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-4833d8ebc5991767",
      "field": "impact",
      "text": "the average time to close 90% of complex multi-agency cases fell from 16 working days at end-2015 to 11 by end-2017 (MSO figures, reported by the Centre for Liveable Cities)",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-ab67d29edf773119"
      ],
      "supportNote": "'The average time to close 90% of complex multi-agency cases reduced from 16 working days at end 2015 to 11 by end 2017.'",
      "caveat": "Operator-reported figure without an independent evaluation; the gain reflects the back-end system and inter-agency work, not the app alone.",
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-e84fd58f8c94d737",
      "field": "impact",
      "text": "an analysis tying stray-dog complaints to construction sites prompted the veterinary authority and HDB to trap dogs around site clearance",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-ab67d29edf773119"
      ],
      "supportNote": "MSO analytics found a strong correlation between stray-dog feedback and construction sites; the Agri-Food & Veterinary Authority then set up an arrangement with HDB to trap stray dogs before and after infrastructure works.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-aad7b02f27e13f7e",
      "field": "lesson",
      "text": "what shortened multi-agency cases was a back-end system that tracks every case across agencies and alerts any agency that has not accepted one within five working days",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-ab67d29edf773119"
      ],
      "supportNote": "The case study describes the OneService@SG back-end that consolidates all feedback and alerts agencies that have not accepted a case after five working days, alongside the outcome on case closure times; before it, multi-agency cases were 'lost in transit' with no central tracking system.",
      "caveat": "The case study credits the integrated system together with closer frontline coordination; it does not separate the two.",
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-7778be999a1b4ee6",
      "field": "lesson",
      "text": "A reporting app without that shared tracking only moves the question of who is responsible from the resident to the officer",
      "statementKind": "descriptive",
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      "mappingStatus": "mapped",
      "sourceRefs": [
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      ],
      "supportNote": "The case study notes that before central tracking, some cases took a long time and multi-agency cases were often lost in transit due to human error, even under the No Wrong Door policy.",
      "caveat": "Editorial takeaway drawn from Singapore's before-and-after account.",
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     }
    ],
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     {
      "id": "src-8b174689d9c47e07",
      "title": "Ministry of National Development: “OneService Mobile App — Making It Easier for You to Report Municipal Issues” (25 Jan 2015 launch press release, National Archives of Singapore copy)",
      "url": "https://www.nas.gov.sg/archivesonline/data/pdfdoc/20150204002/mnd_press_release_(3).pdf",
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       "domain": "nas.gov.sg",
       "classification": "not-classified"
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      "language": "und",
      "role": "claim-evidence",
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      "temporal": {
       "publishedAt": "2015-01-25",
       "updatedAt": null,
       "sourceCheckedAt": null,
       "recordLastVerifiedAt": "2026-10-05",
       "dossierCreatedAt": "2026-10-05",
       "retrievedAt": null,
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       "value": "Official launch announcement: date, initial agencies, features",
       "exact": false
      },
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     },
     {
      "id": "src-ab67d29edf773119",
      "title": "Centre for Liveable Cities, Urban Solutions Issue 13 (Jul 2018): “Joining Forces for Better Municipal Services — Singapore | OneService@SG”",
      "url": "https://isomer-user-content.by.gov.sg/50/ca168326-88c5-4467-84fc-abf31a9b8321/13_case_study-singapore-oneservicesg.pdf",
      "publisher": {
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       "domain": "isomer-user-content.by.gov.sg",
       "classification": "not-classified"
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      "language": "und",
      "role": "claim-evidence",
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       "contentHash": null,
       "status": "not-captured"
      }
     },
     {
      "id": "src-07063b064677af26",
      "title": "OneService Community (MSO's official site): OneService App and Chatbot",
      "url": "https://www.oneservice.gov.sg/oneservice/oneservice-app-and-chatbot/",
      "publisher": {
       "name": null,
       "domain": "oneservice.gov.sg",
       "classification": "not-classified"
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      "language": "und",
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       "dossierCreatedAt": "2026-10-05",
       "retrievedAt": null,
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      },
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       "type": "descriptive-source-note",
       "value": "Current partner count (10 agencies, 17 town councils), chatbot channels, current app features",
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      "id": "src-520c2549b3c48439",
      "title": "Ministry of Digital Development and Information: “New AI-powered OneService Chatbot for Easy Reporting of Municipal Issues”",
      "url": "https://www.mddi.gov.sg/newsroom/new-ai-powered-oneservice/",
      "publisher": {
       "name": null,
       "domain": "mddi.gov.sg",
       "classification": "not-classified"
      },
      "sourceType": "web-page",
      "language": "und",
      "role": "claim-evidence",
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       "type": "descriptive-source-note",
       "value": "15 July 2021 launch of the AI/NLP-based WhatsApp and Telegram chatbot",
       "exact": false
      },
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       "contentHash": null,
       "status": "not-captured"
      }
     },
     {
      "id": "src-376777d82f7293f7",
      "title": "GovTech — Developing the OneService chatbot to improve municipal services (15 Jul 2021)",
      "url": "https://www.tech.gov.sg/technews/developing-the-one-service-chatbot/",
      "publisher": {
       "name": null,
       "domain": "tech.gov.sg",
       "classification": "not-classified"
      },
      "sourceType": "web-page",
      "language": "und",
      "role": "background",
      "claimRefs": [],
      "temporal": {
       "publishedAt": "2021-07-15",
       "updatedAt": null,
       "sourceCheckedAt": null,
       "recordLastVerifiedAt": "2026-10-05",
       "dossierCreatedAt": "2026-10-05",
       "retrievedAt": null,
       "status": "publication-and-record-dates-recorded"
      },
      "locator": {
       "type": "descriptive-source-note",
       "value": "GovTech's account of building the chatbot: a case-type categoriser, a case-details recogniser at 85 per cent accuracy, and routing cases to the right agency 85% of the time.",
       "exact": false
      },
      "preservation": {
       "archiveUrl": null,
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       "status": "not-captured"
      }
     }
    ],
    "coverage": {
     "claimsTotal": 10,
     "claimsMapped": 10,
     "sourcesTotal": 5,
     "sourcesUsedByClaims": 4,
     "sourcesWithPublicationDate": 3,
     "sourcesWithArchive": 0,
     "sourcesWithExactLocator": 0,
     "sourcesWithContentHash": 0
    },
    "limits": [
     "Publisher names and source languages have not yet been classified; domains are recorded without guessing.",
     "Existing source notes are descriptive locators, not page- or paragraph-exact citations.",
     "A missing archive, publication date or content hash is shown as null rather than inferred.",
     "The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim."
    ]
   }
  }
 ]
}