{
 "schemaVersion": "1.0.0",
 "constitutionVersion": "1.0.0",
 "createdAt": "2026-08-12T00:00:00Z",
 "description": "Append-only Evidence Passport records. Old revisions are immutable; corrections create a new revision and preserve the previous permalink.",
 "entity": {
  "type": "project",
  "id": "kolkata-e-kmc-grievance-tracking",
  "title": "e-KMC 2.0 Grievance Tracking & Monitoring Centre (Kolkata Municipal Corporation)",
  "canonicalUrl": "https://1001smartcities.org/projects/kolkata-e-kmc-grievance-tracking/"
 },
 "currentRevisionId": "2026-10-05-baseline",
 "revisions": [
  {
   "id": "2026-10-05-baseline",
   "createdAt": "2026-10-05T22:28:16Z",
   "effectiveAt": "2026-10-05",
   "changeType": "baseline",
   "summary": "Created the first structured Evidence Passport with 8 claims and 1 source dossier.",
   "preparedBy": {
    "type": "automation",
    "label": "AI-assisted evidence preparation",
    "humanApproved": false
   },
   "review": {
    "status": "unreviewed",
    "by": null,
    "date": null,
    "note": "Awaiting operator and domain-expert review; publication of this revision implies neither."
   },
   "changes": [
    {
     "operation": "add",
     "path": "/evidencePassport",
     "summary": "Added claim-level evidence mapping and source dossiers."
    },
    {
     "operation": "add",
     "path": "/revisionHistory",
     "summary": "Established a permanent, hash-addressed baseline revision."
    }
   ],
   "snapshotHash": "sha256:274b64bca5b5c2c1227204591c3f4c8bd2c8040bb71a690f07be01132fdcdc09",
   "snapshot": {
    "asOf": "2026-10-05",
    "projectFingerprint": "sha256:fcdaecda8d75044f820dc3b3355db8b5823e9cb00e1b088dd3020bba524a8113",
    "assurance": {
     "status": "unreviewed",
     "scope": "evidence-passport-revision",
     "statement": "AI-assisted structural preparation. This revision has not been reviewed by a human or subject-matter expert.",
     "machineChecks": [
      "schema",
      "publication-diff-contract",
      "material-project-fingerprint",
      "claim-text-drift",
      "source-reference-resolution",
      "complete-source-dossier",
      "snapshot-hash"
     ]
    },
    "projectState": {
     "status": "live",
     "outcome": "ongoing",
     "evidenceGrade": "media",
     "timeline": {
      "started": 2026,
      "ended": null
     }
    },
    "governance": {
     "operator": "Kolkata Municipal Corporation",
     "actorTypes": [
      "city-government"
     ],
     "fundingModel": "public",
     "fundingDescription": null,
     "cost": null,
     "ownership": null,
     "decisionRights": null,
     "exitConditions": null
    },
    "claims": [
     {
      "id": "clm-419d9aa8a71c3ced",
      "field": "snippet",
      "text": "In June 2026, Kolkata Municipal Corporation folded its scattered citizen-complaint channels",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-5c7fa797e70bd5c2"
      ],
      "supportNote": "Millennium Post, 8 June 2026: \"Under a circular issued by the Municipal Commissioner, all complaints reaching the commissioner's office through email, WhatsApp messages, regular mail and other channels will now be brought under a dedicated 'Grievance Tracking and Monitoring Centre'\".",
      "caveat": "The report is dated 8 June 2026; the circular's own date is not given.",
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-c86fbc191c49f4d9",
      "field": "snippet",
      "text": "the call centre, control room, online grievance portal, chatbot, paper submissions and the Municipal Commissioner's own email — into a single Grievance Tracking and Monitoring Centre under the upgraded e-KMC 2.0 platform",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-5c7fa797e70bd5c2"
      ],
      "supportNote": "The centre \"will bring under one umbrella complaints received through the KMC Call Centre, Control Room, grievance portal, chatbot, hard-copy submissions and the Municipal Commissioner's official email\" and is \"integrated with the e-KMC 2.0 platform\".",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-2854d4e4c5605b93",
      "field": "snippet",
      "text": "Complaints about unauthorised construction, parking violations, licences and parks are now routed to field officials and tracked from registration to resolution",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-5c7fa797e70bd5c2"
      ],
      "supportNote": "The circular names \"unauthorised construction, revenue matters, parking, licences and parks\" among the categories; complaints are \"routed to the concerned field-level officials for necessary action\" and \"tracked from registration to closure\".",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-42b7f30eb3b4afdd",
      "field": "snippet",
      "text": "with interim status updates if a case runs past two weeks",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-5c7fa797e70bd5c2"
      ],
      "supportNote": "\"The circular also provides for interim status updates where resolution takes more than two weeks.\"",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-391d5d7b4e64bc54",
      "field": "snippet",
      "text": "a resolution notice by SMS, email or phone",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-5c7fa797e70bd5c2"
      ],
      "supportNote": "\"Once a complaint is resolved, complainants are to be informed through messages, emails or phone calls.\"",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-74c361058e5a8729",
      "field": "snippet",
      "text": "the Municipal Commissioner receives daily and weekly status reports",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-5c7fa797e70bd5c2"
      ],
      "supportNote": "\"The Municipal Commissioner will have access to daily and weekly status reports on complaints received through various channels.\"",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-3b84c4a77736a918",
      "field": "snippet",
      "text": "The June 2026 announcement gave no figures on resolution rates",
      "statementKind": "quantitative",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-5c7fa797e70bd5c2"
      ],
      "supportNote": "The report describes the workflow, channels and oversight but gives no resolution-rate or resolution-time figures, before or after the change.",
      "caveat": null,
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     },
     {
      "id": "clm-f76f9bef405b7c69",
      "field": "lesson",
      "text": "A single tracked pipeline for complaints is a governance upgrade on paper from day one",
      "statementKind": "descriptive",
      "textMode": "verbatim-from-project-record",
      "mappingStatus": "mapped",
      "sourceRefs": [
       "src-5c7fa797e70bd5c2"
      ],
      "supportNote": "The circular sets up tracking from registration to closure, interim updates and daily and weekly reports to the Commissioner — all features of the design, announced before any results.",
      "caveat": "An editorial reading of the launch circular.",
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
      }
     }
    ],
    "sources": [
     {
      "id": "src-5c7fa797e70bd5c2",
      "title": "KMC launches real-time tracking of civic complaints",
      "url": "https://www.millenniumpost.in/bengal/kmc-launches-real-time-tracking-of-civic-complaints-663319",
      "publisher": {
       "name": null,
       "domain": "millenniumpost.in",
       "classification": "not-classified"
      },
      "sourceType": "web-page",
      "language": "und",
      "role": "claim-evidence",
      "claimRefs": [
       "clm-419d9aa8a71c3ced",
       "clm-c86fbc191c49f4d9",
       "clm-2854d4e4c5605b93",
       "clm-42b7f30eb3b4afdd",
       "clm-391d5d7b4e64bc54",
       "clm-74c361058e5a8729",
       "clm-3b84c4a77736a918",
       "clm-f76f9bef405b7c69"
      ],
      "temporal": {
       "publishedAt": "2026-06-08",
       "updatedAt": null,
       "sourceCheckedAt": null,
       "recordLastVerifiedAt": "2026-10-05",
       "dossierCreatedAt": "2026-10-05",
       "retrievedAt": null,
       "status": "publication-and-record-dates-recorded"
      },
      "locator": {
       "type": "descriptive-source-note",
       "value": "Sole source: June 2026 launch of the Grievance Tracking and Monitoring Centre under e-KMC 2.0, channels consolidated, workflow described, Commissioner oversight",
       "exact": false
      },
      "preservation": {
       "archiveUrl": null,
       "archivedAt": null,
       "contentHash": null,
       "status": "not-captured"
      }
     }
    ],
    "coverage": {
     "claimsTotal": 8,
     "claimsMapped": 8,
     "sourcesTotal": 1,
     "sourcesUsedByClaims": 1,
     "sourcesWithPublicationDate": 1,
     "sourcesWithArchive": 0,
     "sourcesWithExactLocator": 0,
     "sourcesWithContentHash": 0
    },
    "limits": [
     "Publisher names and source languages have not yet been classified; domains are recorded without guessing.",
     "Existing source notes are descriptive locators, not page- or paragraph-exact citations.",
     "A missing archive, publication date or content hash is shown as null rather than inferred.",
     "The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim."
    ]
   }
  }
 ]
}