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     "The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim."
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       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
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      "text": "developed and operated with Viettel",
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      "text": "a mayoral directive of July 9, 2024 ordered accounts for 100% of civil servants by July 30",
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      "text": "after Vietnam's July 2025 local-government reorganization pushed complaint handling down to wards",
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      "supportNote": "The report dates the current complaint stream from the two-tier local government model in force since July 1, 2025, with wards and communes as the processing units.",
      "caveat": null,
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       "added": false,
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       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
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      "field": "snippet",
      "text": "received more than 94,000 complaints and suggestions through the app, with about 75% processed",
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      "supportNote": "The report states over 94,000 complaints and suggestions received via iHanoi since July 1, 2025, with roughly 75% received and processed.",
      "caveat": "City-reported figures; the processing rate is the city's own count of closed cases, not an audit of whether problems were fixed.",
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       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
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      "field": "snippet",
      "text": "Since May 2026 a complaint map red-flags wards and communes that exceed processing deadlines",
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      "supportNote": "Coverage of the May 2026 update describes the new digital complaint map, with the system flagging localities that are slow or past deadline as 'red flag'.",
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       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
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      "text": "the city publishes lists of the overdue",
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      "supportNote": "The report itself is an instance: Hanoi publicly names wards and communes that have exceeded the deadline for processing citizen complaints.",
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       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
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      "field": "impact",
      "text": "about 16 million accesses to iHanoi",
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      "mappingStatus": "mapped",
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      "supportNote": "VietnamPlus relays the city figure of roughly 16 million access instances by November 21, 2024.",
      "caveat": "Accesses, not unique users — the entry says so explicitly.",
      "interpretation": {
       "added": false,
       "interpolation": false,
       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
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      "title": "Thang Long portal — iHaNoi app to make debut",
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