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 "description": "Append-only Evidence Passport records. Old revisions are immutable; corrections create a new revision and preserve the previous permalink.",
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  "id": "greater-manchester-bee-network-bus-franchising",
  "title": "Bee Network: Greater Manchester's Franchised Buses and Tap-and-Go Fares",
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 },
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   "id": "2026-10-16-baseline",
   "createdAt": "2026-10-16T10:01:37Z",
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   "summary": "Created the first structured Evidence Passport with 20 claims and 11 source dossiers.",
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     "evidenceGrade": "independent",
     "timeline": {
      "started": 2023,
      "ended": null
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    },
    "governance": {
     "operator": "Transport for Greater Manchester, the franchising authority for the Greater Manchester Combined Authority; buses run under contract by private operators; ticketing and vehicle-location system supplied by Ticketer",
     "actorTypes": [
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     "fundingModel": "public",
     "fundingDescription": "Transition funded locally with £134.5m (Mayoral Earnback £78m, Mayoral precept £33.7m, local authorities £17.8m, business rates pooling £5m); around £300m of central government capital for fleet and depots; fares forecast to cover almost half of 2025/26 operating costs, the rest from local taxation and the Integrated Settlement.",
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     "ownership": null,
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     "exitConditions": null
    },
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      "text": "Transport for Greater Manchester sets routes and fares, and private operators run the buses under contract",
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      "text": "Franchised services began on 24 September 2023 in Bolton, Wigan and parts of Salford, Bury and Manchester; north Manchester followed on 24 March 2024 and the rest of the city on 5 January 2025",
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      "supportNote": "TfGM's own report lists the three tranches with their districts and dates: parts of Manchester in tranche 1 (24 September 2023), north Manchester in tranche 2 (24 March 2024) and the remaining parts of Manchester in tranche 3 (5 January 2025).",
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     {
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      "text": "when all 577 routes and 1,600 buses came under local control",
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      "supportNote": "The committee paper states that on 5 January the final phase brought all bus services in Greater Manchester, 577 routes and 1,600 buses, back under local control.",
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      "text": "TfGM calls it the first area in the country to do this in 40 years",
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      "supportNote": "The TfGM report to the Bee Network Committee says the launch saw Greater Manchester make history as the first area in the country to do this in 40 years.",
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      "text": "The data layer is Ticketer's integrated ticketing and automatic vehicle location system",
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      "text": "which feeds live tracking in the Bee Network app and TfGM's punctuality reports",
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      "supportNote": "TfGM's report says the Bee Network app provides real-time tracking; its punctuality report says punctuality is calculated from Automatic Vehicle Location tracker information at timing points.",
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       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
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     {
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      "field": "snippet",
      "text": "Since 23 March 2025 a contactless card tapped on bus or tram is charged the best fare",
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      "supportNote": "TfGM's committee paper set multi-modal 'Tap and Go' live on 23 March, calculating the best daily or weekly fare; the June 2025 report confirms it was introduced in March 2025 and enabled capped contactless payments across bus and tram for the first time.",
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     {
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      "field": "snippet",
      "text": "capped at £5 a day and £20 a week on buses alone",
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      "supportNote": "The trade report on the launch lists the bus-only caps: £2 single, £5 daily cap, £20 weekly cap; bus-and-tram caps vary by zone.",
      "caveat": "Fare levels as announced for the launch; Greater Manchester's fares can change.",
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       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
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      "text": "In the first franchising area it reports punctuality regularly above its 80% target",
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      "supportNote": "TfGM's June 2025 report states that services in the first franchised area routinely exceed its 80% punctuality target.",
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       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
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      "field": "impact",
      "text": "75.8% of buses ran on time in March 2025 against 71.6% a year earlier and about 67% in the year before franchising",
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      "supportNote": "The report gives whole-network on-time punctuality of 75.8% in March 2025 against 71.6% in March 2024, and around 67% for the whole network in the 12 months before franchising.",
      "caveat": "In March 2024 only about a fifth of the network was franchised. On time means leaving a timing point no more than one minute early or five minutes late.",
      "interpretation": {
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       "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion."
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     {
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      "field": "impact",
      "text": "a comparison TfGM itself qualifies because the measurement source changed",
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      "supportNote": "The report adds to its pre-franchising comparison that the measurement source has also changed.",
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     {
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      "field": "impact",
      "text": "Provisional Department for Transport statistics put Greater Manchester bus journeys at 171.0 million in the year to March 2025, up from 154.5 million but below the 189.7 million of 2018/19",
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      "supportNote": "Table BUS01e's row for Greater Manchester CA gives 189.7 million passenger journeys for the year ending March 2019, 154.5 million for 2024 and 171.0 million for 2025; the workbook marks figures from 2022 to 2025 as provisional and lists Transport for Greater Manchester among its sources.",
      "caveat": "The figures cover all local buses in Greater Manchester, franchised or not, and part of the data comes from TfGM.",
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     {
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      "field": "impact",
      "text": "By July 2026 growth had slowed to 3.1% over twelve months, driven primarily by concessionary pass users",
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      "supportNote": "TfGM's September 2026 performance report gives rolling twelve-month patronage (August 2025 to July 2026) of 179.0 million, 3.1% higher than twelve months before, says the rate of growth is beginning to decelerate and that growth has been driven primarily by increasing numbers of concessionary pass users.",
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      "text": "the watchdog Transport Focus found passenger satisfaction up from 79% to 86% in 2025, the biggest improvement it recorded",
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      "supportNote": "Transport Focus, the independent watchdog, reports in its 2025 Your Bus Journey results that Greater Manchester shows the biggest improvement, from 79 per cent to 86 per cent overall satisfaction.",
      "caveat": "Satisfaction is what passengers report, not a measure of punctuality or ridership.",
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      "text": "the same vehicle-location data drives the app's live tracking and the punctuality figures",
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      "supportNote": "TfGM computes punctuality from AVL tracker information; Ticketer describes the same deployment as an integrated ticketing and real-time information solution giving customers accurate real-time travel information.",
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      "text": "against a baseline measured differently",
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      "supportNote": "TfGM's report qualifies its pre-franchising comparison by noting that the measurement source has also changed.",
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      "field": "lesson",
      "text": "TfGM added peak-time buses where punctuality lagged",
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      "supportNote": "The report says TfGM introduced more vehicles at peak times where reliability was an issue (20 extra buses in Wigan and Bolton, 20 in Oldham and north Manchester) and that those services' punctuality rose by 15%.",
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      "field": "lesson",
      "text": "which the operators' trade body says leaves the root cause, traffic congestion, untouched",
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      "supportNote": "The Confederation of Passenger Transport writes that operators report punctuality improved by adding more buses, but little has been done to tackle the root cause of unreliability, traffic congestion.",
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      "text": "fares are forecast to cover almost half of running costs in 2025/26",
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      "supportNote": "TfGM's report forecasts that fare-paying passengers cover almost 50% of the bus network's operating cost in 2025/26, with local taxation and the Integrated Settlement covering most of the rest.",
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     {
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      "field": "lesson",
      "text": "recurring subsidy and road space decide the result",
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      "supportNote": "The trade body argues that turning regulatory change into passenger benefit needs recurring expenditure on fares and extra buses, and that congestion is the root cause of unreliability.",
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      "id": "src-3e27259bdbb87ece",
      "title": "TfGM — Bus punctuality report: 30 March - 5 April 2025",
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       "value": "TfGM's weekly punctuality report for 30 March to 5 April 2025. Lists the tranches: Bolton, Wigan and parts of Salford, Bury and Manchester joined on 24 September 2023; Oldham, Rochdale and parts of Bury, Salford and north Manchester on 24 March 2024; Stockport, Tameside, Trafford and the remaining parts of Manchester and Salford on 5 January 2025. Reports punctuality of 82.0% (tranche 1), 76.6% (tranche 2) and 76.6% (tranche 3) for the week, with one minute early to five minutes late counted as on time.",
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       "value": "TfGM's standing explanation of its bus punctuality reports: punctuality is calculated from the difference between the time a bus leaves a timing point, taken from Automatic Vehicle Location tracker information, and the timetabled departure; a bus is on time if no more than one minute early or five minutes late.",
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      "title": "TfGM — Delivering Better Bus Services for Greater Manchester (June 2025)",
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       "type": "descriptive-source-note",
       "value": "TfGM's bus reform delivery report. States that franchising ran in three tranches from September 2023 to January 2025; that 'Tap and Go' contactless, multi-modal capped payments across bus and tram began in March 2025; that the Bee Network app provides real-time tracking; that first-area services routinely exceed the 80% punctuality target and whole-network punctuality was 75.8% in March 2025 against 71.6% in March 2024 and around 67% before franchising, 'noting the measurement source has also changed'; that extra peak buses were added where reliability was an issue; that transition funding was £134.5m; and that fares are forecast to cover almost 50% of operating costs in 2025/26. Says monitoring and evaluation will follow over several years.",
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      "title": "GMCA Bee Network Committee — Delivering the Bee Network: Network Performance (27 March 2025)",
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      "title": "Confederation of Passenger Transport — Beneath the yellow paint: How successful are Manchester's Bee Network buses? (8 Jul 2026)",
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       "value": "Comment by the chief executive of the Confederation of Passenger Transport, the bus operators' trade body. Says TfGM specifies routes, fares and frequencies while private companies run the buses; puts the transition cost at £134 million and net bus expenditure at £227m a year; says operators report punctuality improved by adding more buses while little has been done about congestion; argues that passenger growth outstripped Manchester's in several commercially run areas.",
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