{ "schemaVersion": "1.0.0", "constitutionVersion": "1.0.0", "createdAt": "2026-08-12T00:00:00Z", "description": "Append-only Evidence Passport records. Old revisions are immutable; corrections create a new revision and preserve the previous permalink.", "entity": { "type": "project", "id": "delhi-doorstep-delivery", "title": "Doorstep Delivery of Public Services", "canonicalUrl": "https://1001smartcities.org/projects/delhi-doorstep-delivery/" }, "currentRevisionId": "2026-08-28-baseline", "revisions": [ { "id": "2026-08-28-baseline", "createdAt": "2026-08-27T00:31:45Z", "effectiveAt": "2026-07-26", "changeType": "baseline", "summary": "Created the first structured Evidence Passport with 12 claims and 6 source dossiers.", "preparedBy": { "type": "automation", "label": "AI-assisted evidence preparation", "humanApproved": false }, "review": { "status": "unreviewed", "by": null, "date": null, "note": "Awaiting operator and domain-expert review; publication of this revision implies neither." }, "changes": [ { "operation": "add", "path": "/evidencePassport", "summary": "Added claim-level evidence mapping and source dossiers." }, { "operation": "add", "path": "/revisionHistory", "summary": "Established a permanent, hash-addressed baseline revision." } ], "snapshotHash": "sha256:988241b9e7aa6530b2b298a5f751b0e0b286cfe6b0beda039160bd73c606859b", "snapshot": { "asOf": "2026-07-26", "projectFingerprint": "sha256:e408714eac83071e5d0ce752356a5a9942e9728954ac9522fec72c89c0e6e54a", "assurance": { "status": "unreviewed", "scope": "evidence-passport-revision", "statement": "AI-assisted structural preparation. This revision has not been reviewed by a human or subject-matter expert.", "machineChecks": [ "schema", "publication-diff-contract", "material-project-fingerprint", "claim-text-drift", "source-reference-resolution", "complete-source-dossier", "snapshot-hash" ] }, "projectState": { "status": "completed", "outcome": "scaled-back", "evidenceGrade": "official", "timeline": { "started": 2018, "ended": 2024 } }, "governance": { "operator": "Government of NCT of Delhi, delivered through contracted call-centre and manpower agencies", "actorTypes": [ "city-government", "private" ], "fundingModel": "public", "fundingDescription": null, "cost": null, "ownership": null, "decisionRights": null, "exitConditions": null }, "claims": [ { "id": "clm-d175e38faa77dac6", "field": "snippet", "text": "From September 2018 Delhi inverted the usual e-government model: instead of pushing residents onto a portal, it let them call 1076 and sent a contracted 'mobile sahayak' to their home to collect the documents and file the application for a flat 50-rupee fee", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-71da535f2f89c9f4", "src-55115253314235e5" ], "supportNote": "The OECD case study describes the mechanism: dial the toll-free 1076, a centralised call centre books an appointment, a Mobile Sahayak visits to collect and upload the requisite documents and submit them to the department, at a fee of INR 50; the first phase of 40 services began in September 2018. Business Standard independently states the 50-rupee charge and the home visit.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-37f69585854dd2c0", "field": "snippet", "text": "It grew from 40 services to 100 across 13 departments", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-71da535f2f89c9f4", "src-55115253314235e5" ], "supportNote": "The OECD case study lists the three phases — 40 services in September 2018, 30 in July 2019 and another 30 in December 2019 — and states the scheme hosts 100 services across 13 departments. Business Standard, in July 2023, states the same total independently.", "caveat": "Business Standard's account of the starting point differs: it says the scheme launched in 2018 with 30 services and added 40 in March 2019. The phased figures used here are the government's own, as published by the OECD and matched by the 2019 independent analysis.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-4618ac4ec459f861", "field": "snippet", "text": "then lapsed in 2024 when the helpline contract ran out", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-87b46318b97666d7", "src-c45c28327ca60da5" ], "supportNote": "ThePrint, July 2024: the scheme was halted after the contract of agencies manning the 1076 helpline ended. Patrika reports the operating contract finished in November 2023 and was extended only to March 2024, after which the scheme became inactive.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-5b31382ca05192e0", "field": "snippet", "text": "Delhi's current government is moving the same services into walk-in service centres instead", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-37b9b7c7ae96e2ae", "src-c45c28327ca60da5" ], "supportNote": "Millennium Post, November 2025: the Delhi government is integrating 68 e-District services into common service centres across the city. Patrika, June 2025, reports the same shift from doorstep delivery to neighbourhood service centres.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-2bcb3f6f7ac56621", "field": "impact", "text": "more than 2 million calls, about 430,000 service requests processed and roughly 360,000 residents served between 2018 and mid-2023, at an average of 10,000 citizens a month", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-71da535f2f89c9f4" ], "supportNote": "The OECD case study, reproducing the Delhi government's own submission: more than 2 million calls, about 430,000 service requests processed and 360,000 citizens served since inception, currently averaging 10,000 citizens per month.", "caveat": "These are the Delhi government's own figures, submitted by it to the OECD case study library; no independent audit of the totals has been published.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-381e9cf2321bbf84", "field": "impact", "text": "of 1.3 million calls only 200,000 requests were booked and 150,000 resolved — about 15% of calls became a booking", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-a6bc36ed73eeef0a" ], "supportNote": "The Accountability Initiative analysis: 1.3 million calls were made to the toll-free number, only 200,000 requests were booked and 150,000 successfully resolved, which it puts at only 15% of cases being booked out of the total calls received.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-eaefaa81e46b016a", "field": "impact", "text": "more than half of applications were still being made at the counter", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-a6bc36ed73eeef0a" ], "supportNote": "The same analysis: more than 50 per cent of applications were still made directly at the window.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-10bf56d5261a22d0", "field": "impact", "text": "The helpline took more than 1.4 lakh calls in 2023; the operating contract ended that November and was extended only to March 2024", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-c45c28327ca60da5" ], "supportNote": "Patrika: more than 1.40 lakh calls reached the helpline in 2023; the scheme's contract ended in November 2023 and was extended only until March 2024, after which it was not renewed.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-7030b519dcc9106e", "field": "lesson", "text": "sahayaks quit over low pay and had to supply their own two-wheeler", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-a6bc36ed73eeef0a" ], "supportNote": "The Accountability Initiative analysis: most sahayaks initially quit their jobs due to less pay and were difficult to replace, and among the requirements was for sahayaks to have their own two-wheeler for conveyance.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-e9147f403e874229", "field": "lesson", "text": "only about 15% of calls converted into a booking, and when the helpline contract ran out the service simply stopped", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-a6bc36ed73eeef0a", "src-87b46318b97666d7" ], "supportNote": "The conversion figure is the Accountability Initiative's; ThePrint states the scheme was halted after the contract of the agencies manning the 1076 helpline ended, with a restart only at the proposal stage.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-b5cf6972c0fc8689", "field": "lesson", "text": "reporting a year later described residents back to chasing a plain certificate themselves", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-c45c28327ca60da5" ], "supportNote": "Patrika, June 2025, on the year in which the scheme lay inactive: people had to struggle even for an ordinary certificate, going to the wrong office or standing in queues for hours.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-cf577bb9c13e5c24", "field": "lesson", "text": "68 of about 450 e-District services offered at walk-in common service centres run under a central-government programme, at 30 rupees an application", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-37b9b7c7ae96e2ae" ], "supportNote": "Millennium Post: 68 services have been integrated for delivery through common service centres, nearly 450 services are available on the e-District portal, the charge is Rs 30 per application, and the centres were set up by the central government under the Digital India programme.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } } ], "sources": [ { "id": "src-71da535f2f89c9f4", "title": "OECD Observatory of Public Sector Innovation — Doorstep Delivery of Public Services", "url": "https://oecd-opsi.org/innovations/doorstep-delivery-of-public-services-delhis-model-of-transforming-public-service-delivery/", "publisher": { "name": null, "domain": "oecd-opsi.org", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-d175e38faa77dac6", "clm-37f69585854dd2c0", "clm-2bcb3f6f7ac56621" ], "temporal": { "publishedAt": "2023-08-04", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-07-26", "dossierCreatedAt": "2026-08-28", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "Published 4 Aug 2023. Operating model (1076 call centre, mobile sahayaks employed by contracted manpower agencies, 50-rupee fee), phased rollout to 100 services in 13 departments, the digital-divide rationale, and the cumulative usage figures. Submitted by the public body itself.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-55115253314235e5", "title": "Business Standard — 58 more services to be added to doorstep delivery scheme", "url": "https://www.business-standard.com/india-news/58-more-services-to-be-added-soon-to-delhi-govt-s-doorstep-delivery-scheme-123072601296_1.html", "publisher": { "name": null, "domain": "business-standard.com", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-d175e38faa77dac6", "clm-37f69585854dd2c0" ], "temporal": { "publishedAt": "2023-07-26", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-07-26", "dossierCreatedAt": "2026-08-28", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "26 Jul 2023. Independent confirmation of 100 services across 13 departments and the 50-rupee fee; the further 58 services were announced, not confirmed launched.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-a6bc36ed73eeef0a", "title": "Accountability Initiative (Centre for Policy Research) — Inside Delhi's Doorstep Public Services Delivery Scheme", "url": "https://accountabilityindia.in/blog/inside-delhis-doorstep-public-services-delivery-scheme/", "publisher": { "name": null, "domain": "accountabilityindia.in", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-381e9cf2321bbf84", "clm-eaefaa81e46b016a", "clm-7030b519dcc9106e", "clm-e9147f403e874229" ], "temporal": { "publishedAt": "2019-12-11", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-07-26", "dossierCreatedAt": "2026-08-28", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "Independent analysis: 125+ mobile sahayaks and ~100 call-centre staff, attrition over low pay, only about 15% of 1.3 million calls converted into bookings, and over half of applications still filed at traditional counters.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-87b46318b97666d7", "title": "ThePrint — Delhi govt planning to resume doorstep delivery scheme", "url": "https://theprint.in/india/delhi-govt-planning-to-resume-doorstep-delivery-scheme/2161105/", "publisher": { "name": null, "domain": "theprint.in", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-4618ac4ec459f861", "clm-e9147f403e874229" ], "temporal": { "publishedAt": "2024-07-04", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-07-26", "dossierCreatedAt": "2026-08-28", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "4 Jul 2024. Confirms the scheme was halted after the contract of the agencies manning the 1076 helpline ended; a restart with new agencies was only at proposal stage.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-c45c28327ca60da5", "title": "Patrika (Hindi) — Doorstep delivery scheme to be closed, Jan Seva Kendras planned", "url": "https://www.patrika.com/new-delhi-news/aap-doorstep-delivery-scheme-will-closed-soon-in-delhi-rekha-government-open-jan-seva-kendra-19697892", "publisher": { "name": null, "domain": "patrika.com", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-4618ac4ec459f861", "clm-5b31382ca05192e0", "clm-10bf56d5261a22d0", "clm-b5cf6972c0fc8689" ], "temporal": { "publishedAt": "2025-06-25", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-07-26", "dossierCreatedAt": "2026-08-28", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "25 Jun 2025. Reports the operating contract was terminated in November 2023 and extended only to March 2024, after which the scheme was inactive, and that the current government intends to replace it with neighbourhood service centres.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-37b9b7c7ae96e2ae", "title": "Millennium Post — Delhi e-District services to be availed through common service centres", "url": "https://www.millenniumpost.in/delhi/delhi-govt-services-on-e-district-portal-to-be-soon-availed-through-common-service-centres-635979", "publisher": { "name": null, "domain": "millenniumpost.in", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-5b31382ca05192e0", "clm-cf577bb9c13e5c24" ], "temporal": { "publishedAt": "2025-11-18", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-07-26", "dossierCreatedAt": "2026-08-28", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "18 Nov 2025. The successor model: 68 of about 450 e-District services integrated into walk-in common service centres at 30 rupees per application, aimed at residents without digital access.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } } ], "coverage": { "claimsTotal": 12, "claimsMapped": 12, "sourcesTotal": 6, "sourcesUsedByClaims": 6, "sourcesWithPublicationDate": 6, "sourcesWithArchive": 0, "sourcesWithExactLocator": 0, "sourcesWithContentHash": 0 }, "limits": [ "Publisher names and source languages have not yet been classified; domains are recorded without guessing.", "Existing source notes are descriptive locators, not page- or paragraph-exact citations.", "A missing archive, publication date or content hash is shown as null rather than inferred.", "The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim." ] } } ] }