{ "schemaVersion": "1.0.0", "constitutionVersion": "1.0.0", "createdAt": "2026-08-12T00:00:00Z", "description": "Append-only Evidence Passport records. Old revisions are immutable; corrections create a new revision and preserve the previous permalink.", "entity": { "type": "project", "id": "alba-iulia-e-services-portal", "title": "Portal Servicii Online: Alba Iulia's City Hall E-Services Platform", "canonicalUrl": "https://1001smartcities.org/projects/alba-iulia-e-services-portal/" }, "currentRevisionId": "2026-11-05-baseline", "revisions": [ { "id": "2026-11-05-baseline", "createdAt": "2026-11-05T15:30:46Z", "effectiveAt": "2026-11-05", "changeType": "baseline", "summary": "Created the first structured Evidence Passport with 14 claims and 7 source dossiers.", "preparedBy": { "type": "automation", "label": "AI-assisted evidence preparation", "humanApproved": false }, "review": { "status": "unreviewed", "by": null, "date": null, "note": "Awaiting operator and domain-expert review; publication of this revision implies neither." }, "changes": [ { "operation": "add", "path": "/evidencePassport", "summary": "Added claim-level evidence mapping and source dossiers." }, { "operation": "add", "path": "/revisionHistory", "summary": "Established a permanent, hash-addressed baseline revision." } ], "snapshotHash": "sha256:afd4639263cf4a16171b5574362ad4978e3ba89bfd241739ce3b5b0667cb882c", "snapshot": { "asOf": "2026-11-05", "projectFingerprint": "sha256:baa3d12a17ef34895c434412d27dca296a7d9389cf919837e87e6857b53c9637", "assurance": { "status": "unreviewed", "scope": "evidence-passport-revision", "statement": "AI-assisted structural preparation. This revision has not been reviewed by a human or subject-matter expert.", "machineChecks": [ "schema", "publication-diff-contract", "material-project-fingerprint", "claim-text-drift", "source-reference-resolution", "complete-source-dossier", "snapshot-hash" ] }, "projectState": { "status": "live", "outcome": "ongoing", "evidenceGrade": "official", "timeline": { "started": 2011, "ended": null } }, "governance": { "operator": "Primăria Municipiului Alba Iulia (Alba Iulia city hall)", "actorTypes": [ "city-government" ], "fundingModel": "grant", "fundingDescription": "EU structural funds with small city co-financing: the 2011–2013 citizen-relations project cost 6,764,257.4 lei, of which 5,401,238.23 lei non-reimbursable (European Regional Development Fund); the portal project 'Alba Iulia – administrație publică digitală' was valued at 1,437,645.56 lei, with the city contributing 28,752.91 lei, 2% of the eligible value (Administrative Capacity Operational Programme 2014–2020).", "cost": "1,437,645.56 lei (portal project, 2018 application)", "ownership": null, "decisionRights": null, "exitConditions": null }, "claims": [ { "id": "clm-0f879642acfcc805", "field": "snippet", "text": "Alba Iulia's city hall has run EU-funded e-administration since 2011, when a project worth 6,764,257.4 lei added a citizen-relations (CRM) platform", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-55f6a70e4785cc23" ], "supportNote": "The report gives the project's start in February 2011, its total value of 6,764,257.4 lei and its co-financing from the European Regional Development Fund; a CRM platform is among its results.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-10bff31ad0d6865c", "field": "snippet", "text": "a telephone dispatch centre for reporting problems and a GIS extended to all departments", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-55f6a70e4785cc23" ], "supportNote": "The project results list a telephone dispatch centre for reporting problems and incidents and the extension of the GIS platform to all city hall departments.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-bbfea97fe75d7b37", "field": "snippet", "text": "Today's portal, portal.apulum.ro, comes from a project called 'Alba Iulia – administrație publică digitală'", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-9ea0ffc30c9d549b" ], "supportNote": "The portal's footer credits the project 'Alba Iulia – administrație publică digitală', co-financed by the Administrative Capacity Operational Programme 2014–2020 (SMIS 126492).", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-ad2d7600d606c224", "field": "snippet", "text": "submitted to the EU's Administrative Capacity programme in 2018", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-2be0c2c803a46e0f" ], "supportNote": "The December 2018 council paper says the project was submitted for funding under the Administrative Capacity Operational Programme 2014–2020, call CP 10/2018.", "caveat": "The sources do not give the date on which the portal went into service.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-5a09c7205fcfb3b5", "field": "snippet", "text": "Online, residents can request urbanism certificates, access permits for tonnage-restricted zones and resident-parking renewals, check and pay local taxes, book civil weddings and report incidents on municipal land", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-3f69595da75b8a8c" ], "supportNote": "The article lists the online services built in the portal project: urbanism certificates, special access permits for tonnage-restricted zones, renewal of resident-parking subscriptions, consulting one's own local-tax position, electronic payment, online booking of civil weddings and reporting incidents on the municipality's public or private land.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-319e8fa5a7f041ba", "field": "snippet", "text": "in 2023 the city bought, for 9,250 lei without VAT, the work to connect the portal to ROeID, the national digital-identity login", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-3f69595da75b8a8c" ], "supportNote": "The city bought web services on 27 September 2023 to integrate the portal with ROeID, the digital-identity app developed by Romania's Authority for Digitalisation; the services cost 9,250 lei without VAT.", "caveat": "The source reports the purchase; it does not confirm when the integration went live.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-8fdcbe2b30394350", "field": "snippet", "text": "in the first quarter of 2026 its portal carried a 7% share of payments made outside the counters, against 66% for the national ghiseul.ro", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-98f2dfe29b251cc2" ], "supportNote": "The city manager's breakdown of first-quarter 2026 payments gives ghiseul.ro a 66% share, SelfPay terminals 18%, bank transfer 9% and the city's own portal 7%.", "caveat": "The article presents these four shares together after the figure for non-counter payments; it does not say explicitly which total they are shares of.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-25f3806b72b20c46", "field": "impact", "text": "In the first quarter of 2026, 33,735 of 61,378 payment operations, almost 55%, went through channels other than the counter, the first time they outnumbered counter payments", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-98f2dfe29b251cc2" ], "supportNote": "The city hall's analysis counts 33,735 of 61,378 operations through alternative channels, almost 55%, and says this was the first time they exceeded payments at the counter.", "caveat": "These are the city hall's own figures, reported by the press.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-7f4fc4e20e533039", "field": "impact", "text": "83% of transactions were cashless, according to the city hall's own analysis", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-98f2dfe29b251cc2" ], "supportNote": "The same analysis states that 83% of first-quarter transactions were cashless.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-40c771650d085818", "field": "impact", "text": "Most of that shift did not run through the city's portal.", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-98f2dfe29b251cc2" ], "supportNote": "ghiseul.ro is named the preferred method for online payments with a 66% share, against 7% for the city's own portal.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-62ba536e1d483715", "field": "impact", "text": "A local newsroom that tested the portal in December 2025 found it relatively complicated to use for someone with average digital skills", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-374e751a5796033a" ], "supportNote": "Alba24 tested the e-services of towns in Alba county and describes Alba Iulia's service as relatively complicated for someone with average digital skills.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-cae31fe3fab1ebec", "field": "impact", "text": "a resident logged in as a private person still sees the forms meant for companies, though they cannot be opened", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-374e751a5796033a" ], "supportNote": "The test found that the portal shows a user registered as a private person the forms intended for legal entities, which cannot be accessed: the application does not sort functions by type of user.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-0121e19d3955244e", "field": "lesson", "text": "in May 2026 two contracts worth about 1 million euro for an AI-based virtual assistant and a multi-institution e-government platform shared with the commune of Sântimbru", "statementKind": "quantitative", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-7e77fcd7a4e3309a" ], "supportNote": "The city signed two contracts worth about 1 million euro, run with the commune of Sântimbru: AVIS, which includes a multifunctional AI virtual assistant for citizens and businesses, and SmartConnect, which pilots a multi-institution e-government platform.", "caveat": "These are signed contracts; neither system was described as running at the time of writing.", "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } }, { "id": "clm-0b19d41e238ad9aa", "field": "lesson", "text": "Yet when payments left the counter, most went through the national ghiseul.ro, not the city's own portal.", "statementKind": "descriptive", "textMode": "verbatim-from-project-record", "mappingStatus": "mapped", "sourceRefs": [ "src-98f2dfe29b251cc2" ], "supportNote": "ghiseul.ro has a 66% share of the payments broken down by channel; the city's portal has 7%.", "caveat": null, "interpretation": { "added": false, "interpolation": false, "note": "The passport copies the published claim and its recorded source mapping without adding a conclusion." } } ], "sources": [ { "id": "src-55f6a70e4785cc23", "title": "Alba24 — Proiectul „Sistem informatic pentru implementarea modelului de management al relaţiei cu cetăţenii (CRM)” se apropie de final (16 Jul 2013)", "url": "https://alba24.ro/proiectul-sistem-informatic-pentru-implementarea-modelului-de-management-al-relatiei-cu-cetatenii-crm-in-administratie-se-apropie-de-final-218602.html", "publisher": { "name": null, "domain": "alba24.ro", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-0f879642acfcc805", "clm-10bff31ad0d6865c" ], "temporal": { "publishedAt": "2013-07-16", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-11-05", "dossierCreatedAt": "2026-11-05", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "Report on the EU-funded citizen-relations (CRM) project run since February 2011, total value 6,764,257.4 lei with 5,401,238.23 lei non-reimbursable: a telephone dispatch centre for reporting problems in urban services, an interactive voice-response line, a CRM platform and a GIS extended to all city hall departments.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-2be0c2c803a46e0f", "title": "Alba24 — Aplicație anti-birocrație, la Primăria Alba Iulia (15 Dec 2018)", "url": "https://alba24.ro/aplicatie-anti-birocratie-la-primaria-alba-iulia-avize-autorizatii-sau-abonamente-obtinute-on-line-689527.html", "publisher": { "name": null, "domain": "alba24.ro", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-ad2d7600d606c224" ], "temporal": { "publishedAt": "2018-12-15", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-11-05", "dossierCreatedAt": "2026-11-05", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "The council paper on 'Alba Iulia – administrație publică digitală', submitted to the Administrative Capacity Operational Programme 2014–2020 (call CP 10/2018): an integrated web portal and mobile app for permits, payments, notifications and bookings; project value 1,437,645.56 lei, city contribution 28,752.91 lei (2% of eligible value).", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-9ea0ffc30c9d549b", "title": "Primăria Municipiului Alba Iulia — Portal servicii online", "url": "https://portal.apulum.ro/cmsse/", "publisher": { "name": null, "domain": "portal.apulum.ro", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-bbfea97fe75d7b37" ], "temporal": { "publishedAt": null, "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-11-05", "dossierCreatedAt": "2026-11-05", "retrievedAt": null, "status": "record-date-only" }, "locator": { "type": "descriptive-source-note", "value": "The live portal: online forms, local taxes, petitions, a registry search, an incident map, appointments, civil weddings and urban-planning registers; the footer credits the Administrative Capacity Operational Programme project 'Alba Iulia – administrație publică digitală'.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-3f69595da75b8a8c", "title": "Alba24 — Portalul de servicii online al Primăriei Alba Iulia va fi integrat cu sistemul ROeID (29 Sep 2023)", "url": "https://alba24.ro/portalul-de-servicii-online-al-primariei-alba-iulia-va-fi-integrat-cu-sistemul-roeid-cat-costa-extinderea-platformei-integrate-999814.html", "publisher": { "name": null, "domain": "alba24.ro", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-5a09c7205fcfb3b5", "clm-319e8fa5a7f041ba" ], "temporal": { "publishedAt": "2023-09-29", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-11-05", "dossierCreatedAt": "2026-11-05", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "The city bought web services worth 9,250 lei without VAT to integrate the portal with ROeID, the digital-identity app of Romania's Authority for Digitalisation; lists the services built in the portal project, including urbanism certificates, tonnage-zone permits, parking renewals, tax-account checks, wedding bookings and incident reporting.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-374e751a5796033a", "title": "Alba24 — Cum (nu) funcționează serviciile digitale ale orașelor din Alba (23 Dec 2025)", "url": "https://alba24.ro/video-cum-nu-functioneaza-serviciile-digitale-ale-oraselor-din-alba-situatia-la-nivel-national-bani-multi-pe-rezultate-putine-1112853.html", "publisher": { "name": null, "domain": "alba24.ro", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-62ba536e1d483715", "clm-cae31fe3fab1ebec" ], "temporal": { "publishedAt": "2025-12-23", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-11-05", "dossierCreatedAt": "2026-11-05", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "A newsroom test of the e-services of towns in Alba county: Alba Iulia's portal offers petitions, permits, urbanism certificates, parking and fiscal documents, but is relatively complicated for users with average digital skills, and shows a person logged in as a private individual the forms meant for companies, which cannot be opened.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-98f2dfe29b251cc2", "title": "Alba24 — Cum își plătesc albaiulienii taxele și impozitele (23 Apr 2026)", "url": "https://alba24.ro/cum-isi-platesc-albaiulienii-taxele-si-impozitele-procentul-celor-care-prefera-platile-online-1132333.html", "publisher": { "name": null, "domain": "alba24.ro", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-8fdcbe2b30394350", "clm-25f3806b72b20c46", "clm-7f4fc4e20e533039", "clm-40c771650d085818", "clm-0b19d41e238ad9aa" ], "temporal": { "publishedAt": "2026-04-23", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-11-05", "dossierCreatedAt": "2026-11-05", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "The city hall's analysis of first-quarter 2026 payments: 33,735 of 61,378 operations, almost 55%, used channels other than the counter, for the first time more than at the counters; 83% were cashless; ghiseul.ro had a 66% share, SelfPay terminals 18%, bank transfer 9% and the city's portal 7%.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } }, { "id": "src-7e77fcd7a4e3309a", "title": "Alba24 — Primăria Alba Iulia a semnat contracte de 1 milion de euro: funcționar virtual și SmartConnect (7 May 2026)", "url": "https://alba24.ro/primaria-alba-iulia-a-semnat-contracte-de-1-milion-de-euro-functionar-virtual-si-smartconnect-in-parteneriat-cu-comuna-santimbru-1135318.html", "publisher": { "name": null, "domain": "alba24.ro", "classification": "not-classified" }, "sourceType": "web-page", "language": "und", "role": "claim-evidence", "claimRefs": [ "clm-0121e19d3955244e" ], "temporal": { "publishedAt": "2026-05-07", "updatedAt": null, "sourceCheckedAt": null, "recordLastVerifiedAt": "2026-11-05", "dossierCreatedAt": "2026-11-05", "retrievedAt": null, "status": "publication-and-record-dates-recorded" }, "locator": { "type": "descriptive-source-note", "value": "The city signed two contracts under the Centru Regional Programme, together worth about 1 million euro, in partnership with the commune of Sântimbru: AVIS (2,526,400.51 lei with VAT), with an AI virtual assistant for citizens and businesses, and SmartConnect (2,451,607.49 lei with VAT), piloting a multi-institution e-government platform.", "exact": false }, "preservation": { "archiveUrl": null, "archivedAt": null, "contentHash": null, "status": "not-captured" } } ], "coverage": { "claimsTotal": 14, "claimsMapped": 14, "sourcesTotal": 7, "sourcesUsedByClaims": 7, "sourcesWithPublicationDate": 6, "sourcesWithArchive": 0, "sourcesWithExactLocator": 0, "sourcesWithContentHash": 0 }, "limits": [ "Publisher names and source languages have not yet been classified; domains are recorded without guessing.", "Existing source notes are descriptive locators, not page- or paragraph-exact citations.", "A missing archive, publication date or content hash is shown as null rather than inferred.", "The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim." ] } } ] }